Host & Home Cleaners Honolulu — Attraction in Honolulu

tl;dr: Hire Host & Home Cleaners if you want to pay for the privilege of cleaning up the mess your cleaners will make and leave for you to address.

I hired Host and Home for a move-out cleaning, and unfortunately it was one of the most stressful experiences I’ve had with a service.

Late arrival: They showed up 1.5 hours late, even after telling me they’d already be an hour behind. This pushed us past the 4:30 deadline I had clearly communicated, causing me to miss a follow-on appointment.

Quality of cleaning: Shockingly, the apartment actually looked cleaner before they arrived than it did by the time they left. One of the cleaners spilled a sweet beverage on the floor of the kitchen right when they arrived, and it was never cleaned up properly. During the walkthrough, I also had to point out missed areas like the fridge, large mirror closet doors, and around the couch. These photos and videos are in addition to those areas I pointed out. I cleaned up all these areas on my own the next day so I would get charged during my checkout with my landlord.

Professionalism: The cleaner complained about the smell of their own chemicals, said their stomach hurt, and asked for a smoke break within 10 minutes of arriving. I wanted to feel bad, but that’s not what I expect from a $360 service. They kept running to their car and later claimed they’d lost my keys — even suggesting they might have thrown them away -- literally the day before my move out inspection. The whole episode dragged things out and made me an additional 30 minutes late to my next appointment. Only later, after I had already left to handle other moving tasks, did they text me saying they’d found them—forcing me to come back and retrieve them.

In the end, I paid $360 for a place that looked less clean, the stress of being late to a meeting, and the anxiety of nearly losing my keys on the day before move-out. I cannot recommend this service based on my experience.

In the spirit of transparency, I am seeking a full refund with Host and Home Cleaners. They've offered a partial refund, citing that they've already paid the contracted cleaners. I've stressed to them that I paid them $360 for the cleaning service and that their relationship with their contracted cleaners shouldn't have any bearing on whether they honor their 100% guarantee. It's simple: I shouldn't have to supervise every single spot that needs cleaning or cleaning up after my cleaners made a mess, especially when I'm paying $360 for cleaning a...

Very stressful experience with this company. Total waste of time and money. NOT RECOMMENDED. I scheduled a moving out cleaning three weeks before my preferred date (8/31 @ 10AM) and confirmed it 3 days before. Hannah (POC) said all good. On the day of service, when cleaners haven't arrived yet at 10:25, I called/sent a text message and got a reply at 10:45am saying Hannah couldn't locate Arthur, the assigned cleaner. At 11AM, she finally located the cleaner and rescheduled cleaning at 1:30PM. my concern was: can a one- person cleaner finish a 3 bedroom, 2 level house?! Initial conversation when I booked the service was 2 cleaners will come. I only asked Arthur to clean the INSIDE of the house given the time constraints (exclude lanai and outside main door. I asked Hannah pointly - can Arthur do the job alone? She said he's their best. I persisted with this issue, Hannah sent 2 more cleaners around 3:30pm but when I checked the house at 4:30, only 1 cleaner was helping Arthur (the other person was just waiting and sitting on the car - I talked to her to verify her role). Overall, the end result was VERY POOR (didn't clean cabinets in the kitchen and bathrooms; ceiling fans still dusty (they only brought 2-3-step stool ladder that will not reach far/high areas); missed window screens; and sliding doors were untouched)!!! Difficult to see and inspect the areas since they finished at 7:14PM. My property manager was deducting money from my deposit for cleaning. Such a waste of money and time! Moving (eso out of HI) is already stressful but dealing with unprofessional cleaning service like this added more stress and costs more money. Hannah was apologetic but never do anything more than that to rectify the issue and wrongfully gave me information that 2 additional cleaners were sent to help. She offered discount but when I asked about it - I never got a response!!! Arthur was picked up by his dad with a car showing "Art's Cleaning" - so Host and Home is sub-contracting and will never be accountable to its VERY POOR service. Please look for another cleaning service provider and learn from...

So many things just sucked honestly and I'll never use this company again. I confirmed my appointment the morning of, then they get there later than the 30-minute arrival window, a $537 hold was placed on my account before anyone even showed up. I got a text saying the cleaners were there within the arrival window (just to cover someone's butt) but no one arrived for another 20 minutes. Once the ladies were dropped off by some guy in a tesla, I said so many times to let me know when furniture needed to be moved so they could clean under the couch, bed, etc. and neither of them ever let me know. The main thing I wanted was for the tile floors to be DEEP CLEANED as I'm 9 months pregnant and just can't and it was not done when the prior tenants moved out and was gross. After they were done with upstairs, I went up and the floors were still gross. I scrubbed ONE tile myself and the rag was disgusting which I showed to one of the cleaners. She said if I wanted them deep cleaned she would have to call her boss and explain, which would take them more time and would cost more (???) I paid $537 for a DEEP CLEANING and then get told I have to pay more for the floors to be deep cleaned. The tesla showed back up and was parked outside for the last hour. The ladies were obviously being rushed to finish. When I was upstairs, I even heard a man's voice in my house downstairs I'm assuming rushing them. I don't want some random man in my house period. Then I get a call from their office asking about my experience. I told them everything I mentioned here and they said "we don't offer that kind of cleaning" okay then why do you offer a deep cleaning service and how do you justify calling yourself a cleaning company?? She apologized and did offer to reimburse me $30... of the $537 I paid. Ridiculous service for the price. It sucks to be let down from a service I really needed after spending that kind of money....