Planet Fitness — Attraction in Honolulu

5/2025 I now realize I was at this gym when a girl was standing at the front desk crying and distraught over something. Trying not to pry and offer experienced assistance, I politely informed the guy working the front desk that whatever the matter "he should call mall security". She was in that much distress. He replied "don't worry about it". I remember being pissed as a customer wanting to help then, and after watching the news, realized that this guy who got arrested for road rage was also in the gym this particular day. I was there for an hour. No mall security or police showed up. I also now realized that the guy who terrorized her was in the gym. Absolutely nothing done by the front desk or the mall to insure this girls well being. Instead she seemed to be directed by someone to fill out paperwork while crying and in fear. Great job with operating procedures on how to handle this kind of incident. I'm certain they don't have other SOP's as well. Obviously a lack of training. I feel for that girl but at least Hawaiian justice was done while he's sitting in jail. Bad form PF. 👎

3/2023 You can't beat the proximity, convenience, and new equipment. Other than that, it's really not all that. I've been a 24 Hour Fitness member since time began. I usually go to the Hi Kai location, but in the interest of saving a few $$$ on gas, I thought I'd freeze it for a while and check out this location, again very convenient. After getting an email survey, I made a handful of positive suggestions, but one month later, not even a thank you response. Also, probably most importantly, not the friendliest staff in the world. For the price, I may tolerate it for a while, but we'll see how long. Give it a try, but read the fine print. Yes, people are absolutely correct in that you get locked in and have to go through hoops to cancel. If you're looking for a good workout with trained and courteous staff, the manager out at Hi Kai runs a pretty good ship. You also get a good variety of equipment versus 2/3 cardio equipment and only machines at this location. A lot of it is redundant, and they dont have everything you may need. 24-hour staff is also trained or become trained as well, where the staff here don't seem to be trained or even want to be there. It's a franchise and is a definite reflection on its owner. Research before you give them a try. I'm still contemplating a longer drive and higher gas bill versus staying with thus lication and short hours. That's how bad a taste this location leaves. 3 stars is giving them the benefit of a doubt, hoping they'll improve spacing between racks, disinfectant stations, wash stations in the men's restrooms, having inconsistent sensors, and a few more things.

5/2023 There's an out of order sign that's been in the men's room since they've...

A lot of great things at Planet Fitness and a lot of them revolve around the app. You just bring up you upc code to check in. The massage chairs and beds are a huge plus for someone with a sore back. Really helps you loosen up especially for older members that takes a bit more effort. The machines are set up nicely and the hours you can’t beat open 24 hours 5 days of the week. The one thing I don’t like at this location at Ala Moana is almost every machine you go to people get on a machine and stay there for 20 minutes and this seems to be acceptable to the staff . They will do a set and then just sit there. 90% of the time they are resting and recovering to do their next set. There are not enough machines if you’re going to allow members to spend 80% of their use of a station to rest as well as do their workout. There should be signs that say “Do your set then get up until you are ready to use it again for your next set. Let someone else get a set in. At the very least alternate with one other person. This is no lie….you could have 3 other people do a set by the time the person rests their muscles to do their next set. The good thing is the app gives you an idea of how busy the gym is before you decide to go. If it’s 3 bars or more which is nothing expect to wait a ridiculous amount of time because at least 3 out of 4 people on a machine are resting. Why this behavior is allowed is beyond me. I’ve had many different gym memberships and this particular gym is the number one worst one as far as selfish people and wasted time for utilizing the equipment. That being said you can still probably make it work if you are willing to come when app says bars of 2 or less. If you do get up to let someone do a set they believe they then own the station which probably accounts for why this feeds on itself. Put up a sign “No resting on a machine for more than a minute”. That alone would triple the utilization. Some stations such as bench press are almost impossible to get a set in if there are 4 bars or more...

I joined this gym at their membership office prior to it opening. At that time I was told the gym would be open 24 hrs. a day on week days. A few days before opening an email with their hrs was sent, weekdays was not 24 hrs. a day. I initially signed up for the $10 a month package but decided to give their premium membership a try. I was told at their membership office once that there is a charge to upgrade and once that there is a 12 month commitment to up grade, didn't want to do that. When I downloaded their app. to my phone it had an upgrade your membership feature, a few clicks later I'm upgraded! After upgrading I get an email saying I'm on a 12 month commitment? Attempts to rectify this with the gym resulted in two promises that someone someone from the upper level management would call me, no calls ever received. One would think that upgrading would result in a reward rather than a punishment. In spite of the above, I do like the gym and it is close to my home, but their business practices, sketchy at best. Ask a lot of questions if you are planning to join. Because I like the gym I'll give it a very generous 2 stars. I recently canceled my membership. Had to pay over $60 to cancel. Yes, I committed the ultimate sin, I upgraded to the black card from my $10 membership. I guess I will change my generous 2 star rating to a much ...