Boot Barn — Attraction in Houston

The only reason I’m giving 3 stars is for the 3 people that showed respect and helped with my purchase. Other than that Blanca is the reason this store isn’t receiving 5 stars. I really hope corporate does something about it. As I’ve seen in the last couple reviews her name is brought up.

When asking a question about hat that is not cheap I expect people to be happy to answer all there questions. I clearly did my research on this hat before asking stupid questions.

I purchase my hat yesterday 11/13/23. Was super excited to bring it home and finally have a black color in my rotation. When I took it out I realize the ribbon came off and was loose and leaving glue stains behind. I looked up with style purchase to make sure that was the original style. But all the photos I seen had a felt belt with a buckle around it. I took it back to the store and asked first young lady if it was supposed to be like that. She acknowledged probably not and that she could exchange it and order a new hat. As she was in the process Blanca came up to us and said that it was supposed to like that…and if I wanted a different belt, I can just purchase another hat belt from them. Why would I spend an additional $40 when the hat is $250+…I’ve already looked at the other hats that were the same exact style that did not have a ribbon. But yet she was stern on telling me that it was suppose to be like. I asked them to look it up and prove me wrong. If I’m wrong I’ll walk out the store and leave it like that and I’ll apologize. BUT after 5 mins of them looking through the internet Blanca realize I was right and without saying anything…she walked over the hat wall pulled a belt off a display hat and put it on my hat and THREW it back box like she was upset she was wrong. No apology, no explanation.

Now when I asked who can reshape the hat..I would prefer Kevin (I believe that’s his name the store manager) she told me that he would not be able too since he has corporate coming in and he’s going to be busy and that he’s not even allowed to shape hats....

If you're after great customer service, this is the store for you!

I don't usually write reviews but these guys deserve a great one. I came in on May 9th to purchase a pair of boots and hat on a quiet weds afternoon. I'm from out of town and didn't know a whole lot about boots and western hats and the staff here were so kind and helpful from the moment I stepped into the store. The lady that was working this afternoon was really lovely and taught me a lot about the different types of boots and how to care for them.

They were very knowledgeable, easy going, and I was always being checked on when I was trying on their immense inventory! This is a huge store so there's lots on offer.

Thanks to David who walked me through all of the different types of western hats and taught me so much about them! He was extremely knowledgeable, and even helped me pick the perfect starter Western hat that I'm extremely happy about. He also stayed with me for what felt like ages while I was trying to decide between two very similar hats! You're a gem David. Thank you!!

Thanks to all of their team. I would 100% return to this store!! This is what customer service should be like. Awesome...

I just came into this boot barn with my boyfriend primarily for him because he’s really been wanting to get into western wear. Josue helped us out and was very nice and attentive with a great attitude. Our experience was great until I decided to just take a look at the women’s boots. I don’t know the girls name but a small hispanic girl came over to me and asked if I needed help. I told her I’m just looking. She proceeded to look me up and down and tell me that they stretch out boots and that if I’m worried about if my “wide foot” would fit.. they do stretch out boots. Now yes I’m a thicker girl but the fact that she just assumed I have a wide foot and am not going to fit in the boots period pissed me off. She just body shamed me and thought what she was saying was okay and kept going on and on about how they don’t make boots for wide feet. This was our first time in boot barn and didn’t expect to be body shamed just by looking at boots. My boyfriend was about to drop $400 on shoes and a hat and she ruined that. I’m crying now so thank you for ruining our experience. I think management needs to train the young woman on etiquette because what she said...