Clear Choice Independent Lexus Specialists — Attraction in Houston

@txclearchoice Thanks for taking care of me for my service appointment. 🤘🏾 They added the missing clips I didn’t have letting me know they take the extra step to show they care. My car was ready when they said it would and that makes me grateful for good customer service. I’m always comfortable getting my car maintenance completed at their Houston Location. I even tagged them on Instagram to show their work. @trd460

Nitty Gritty- Dealership prices don’t exist. Quality work, exquisite customer service does. They take the extra step to show the they care. I had a dying battery on my car, during the pickup it was dead as a doorknob. They gave me a jumpstart but did brief me about the battery before giving me my keys which was something I was aware of. I was not pressured into any services or “deals” on a battery. I was happy about that and did not have that “this place is filled with money vultures” feeling. I was going to replace my battery after this 100k service, which I did. The car feels “tighter” after driving for a few a day now. They didn’t forget to reset anything. Nothing was stolen or moved. My car was clean and mean looking and smelling all pristine. They were thorough with communication at drop off, during the time the car was there even when ready for pick up. It was ready ON TIME!!! Imagine that your car is ready ON TIME!! They did have a Lexus GS460 in black for sale that looked good, but I didn’t stare too long out of respect for my car. lol Overall I feel like the staff that works here like what they do, it’s a well oiled machine. The lobby area is nice, cool with snacks available. Everyone is friendly. I don’t mind driving 40 minutes with gas at 5+ bucks a gallon because Lexus V8 don’t play. Just like I travel for good food, I’ll do the same for their services. Feels like money well spent.

I called weeks prior to get a quote on this service and they didn’t try to pressure me with deals to get my car in there. The staff who answers the phones are knowledgeable and assuring. I was able to speak to a rep and was emailed a breakdown of services. This wasn’t my first visit they performed a pre-purchase inspection after I purchased my car way back. In Nov of 2022 and drove it from the East coast to the Mid-west Houston.

I apologize for forgetting names but if they were cars I’d be able to tell you everything about each person. I fell in love with cars before people but I really really feel comfortable sending my first love there....

I was recently gifted a 2002 Lexus GS430 from my father in law, and let's just say I've wanted one since I was a kid so I was overjoyed when I got the car. Since the pandemic has begun, I have been working on restoring the car to its former glory. The car was in poor mechanical condition and had very noticeable feedback when at idle which I found was due to bad motor mounts. I knew that I could not do this job in my garage so after doing some research online, I found Clear Choice Lexus which had great reviews. I immediately set an appointment with Jonathan, and dropped off my car the following day. The very next day the car was ready and the feedback issue was solved. I was happy as a kid in a candy store. I returned home only to find out that my power steering pump was whining very loud and off alignment and immediately assumed it was due to the work that was performed. This was furthest from the truth, and a huge mistake on my part for the assumption. I called Clear Choice questioning the procedure only to realize there was no need to touch the power steering pump for any reason. I was now embarrassed and almost ashamed of myself for thinking they caused this issue. Prior to taking the car to Clear Choice my father in law used a repair shop, which I will not name since they are no longer in business, and the repairs they performed were trash. The guy even charged for work not performed. Jonathan and the team at Clear Choice ordered the 2 mounting bolts needed to repair my car and gave them to me at no charge (free). I was floored by the gesture and integrity they had and the desire to help me solve this issue. I have never had such a great experience dealing with a service repair shop in my life. This is a 5 star service shop from every aspect and I encourage anyone with a Lexus needing repairs to seriously consider using Clear Choice Lexus SW. Next week I will be dropping the GS off for replacement of the valve cover gaskets and spark plug tube seals and can not wait as this is the last service needed to stop the oil leak that has been present for 3 years. Thank you Clear Choice for everything! You all have made me a very happy guy and a new customer...

We relocated from a different state and needed maitenance for our Lexus. I found this special place on line "Clear Choice Superior Lexus Service" that is independent of Lexus dealership, but provide service to Lexus owners with their specialists. The reviews from its clients were very impressive - 4.9/5 with more than 800 reviews. They have two locations. This review is on the service at SW Freeway in Houston. My experience has been very positive and the service is undoutedly "superior". They really deserve a 5-star rating. I called to make an appointment (The service is appointment based.). The call was answered promptlu. Jonathan was very courteous and acommodating on the phone. He offered different choices for my appointment. This already made me feel very comfortable. When I went for the service, I was greeted warmly and my car was checked in right away. Jonathan, the manager, came out to greet me and update me about the progress (And he did the same with other clients with explanations about conditions of their cars, as I observed). The waiting area is very spacious, clean and quiet. Complimentary coffee and snacks are available as well. You can relax and enjoy some readings there. The waiting time was very reasonable, between my walk-in and walk-out it was about 1 1/2 hours). The car was washed nicely. The service charge was very reasonable compared to that at Lexus dealership. Jonathan even applied the discount for me, despite that I lost the coupon. My overall experience has been very positive: The shop is conveniently located and easy to find. The environment of the facility is very welcoming. The staff, everyone, was very professional and friendly. The service was excellent. The charge was very reasonable. The workflow was very efficient (I prefer the appointment based service that is more predictable.). I would highly recommend Clear Choice Superior Lexus Service to any Lexus owners in Houston area. You get the quality service for a better price. This is truely a plce for...