Fresh Lawn — Attraction in Houston

It definitely seems I am good company with my review. I waited a week to insure that Olivia, the accounts manager, had some time to review my emails and get back to me. She has not and I do not see her doing so anytime in the near future.

A month ago I contacted Fresh Lawn to take care of the lawn service at my home. I was told that a cut for the home and leaf bagging would be $35 plus tax bi weekly. They came out and did a mediocre job. They bagged two bags of leaves, did not leaf blow the whole patio and back yard area and completely refused to cut any of the grass on the side of the house. I sent images of the issues and I was told that this would be noted on my account and in two weeks all would be fixed. It gets better.

Two weeks passed and they returned. Yet again the side of the house was not cut and if you look you'll see a water bottle in the leaves. That was there from the first mow. Left it there on purpose to see if they were paying attention. Nope. Also the backyard was trash. Weeds growing left and right and they just left them. I emailed again and was told the lady who I had been speaking with was no longer with Fresh Lawn. They apologized for the issues and swore to fix them. That I would be refunded for the last mow and all the issues from the past month would be fixed with a special crew coming to cut the weeds and take care of the leaves the next day.

The next day came and no crew by 8pm. I got an email letting me know that my mow had been bumped and someone would come the next day. The next day came and a crew finally showed up. They sat outside of my home for 10 mins in their truck. No one got out. They were on their phones and then they left. I found that quite odd. So I called Fresh Lawn. They were just as surprised as me as to why no one mowed or cleaned up the leaves. They apologized and called dispatch to figure out what happened.

I was told that I was quoted the wrong price initially. That the crew, even though they never got out of the truck, felt that the leaves were too much work and they weren't going to do it. They didn't even go into the back yard to attempt to cut the weeds they let grow for the past month. They said it would be $150 but since they have messed up they could offer me a discount and have someone come out immediately for $120. I told them I was very upset that no one reached out to me to let me know about all of this. That a simple call or email could have clarified all of this. Even if there was an issue that good customer service says you just eat the cost, fix the problem and keep a customer. Not with Fresh Lawn. They do not care.

I emailed Olivia the accounts supervisor and let her know about my situation and how disappointed I was. No response. Now we have this review. There are too many great people and companies who work hard and want your money. I do not chase down people to give them my money. That is crazy. Subpar work. Subpar customer service. Subpar core values and leadership. This here is the epitome of Fresh Lawn. Save your money, time and patience. Find someone who actually cares about their clients and their business. Avoid at all costs! You...

I used Fresh Lawn for years, but I think they're under new management. In September 2024, I had them weed my flower beds and they charged $45, which seemed fair. I've got a yard on the small side with six flower beds. In February 2025, I asked them to weed my yard again. They said the charge would be $80. I almost refused, but I've been really busy and said go ahead. The weeds were a little out of control both times, but it's actually easier to weed if you have more plant to hold onto. Instead of weeding my flower beds, Alonzo used a weed whacker. The job description in Fresh Lawn's system says "hand pull" the weeds and that's what they did in September. I called to complain and they said to pull the weeds by hand, they would have to charge me $250. That's more than FIVE TIMES what they charged me four months ago. They said they would do a redo for no charge, but they would only hand pull for 1 hour. I asked if the hourly rate was $80, and the dispatcher said they didn't have an hourly rate and the charge depended on how long the job took. How is that not an hourly rate? Alonzo did absolutely nothing but reported that he did the redo and closed the job. I called to complain again and cancel my service. They said they would send Alonzo back a third time. I told them that no way did I want Alonzo in my yard again. Alonzo also weed whacked my ferns and groundcover for no reason that I can think of when he did the original job. They said they would send a different crew to work for one hour, but they never came.

Edited after the owner replied:

A representative and then the owner both reached out to me by text to see what they could do to get me to take down my review. I looked back over the texts and no one, including the owner, ever offered to redo the service AND provide a refund. They offered either or. As I said in my original review, I asked them to send out a new crew to do the service properly (even if they would only work for an hour) and no one ever came.

The owner also implied that the scope of the job in February was different than the scope of the job in September. We had the same exact bare ground both times and both times we'd let the weeds grow for months before doing anything. I don't understand how the situation could possibly require five times the work.

I understand that negative reviews can negatively impact a person's business, and they should. I wrote the negative review because I think other people should be aware of the negative experiences that are possible when using this company. It doesn't matter that it doesn't happen all the time. The work Alonzo did and the treatment I received from the dispatcher is completely unacceptable.

The owner told me he made it right by talking to the responsible parties. If I owned a companies and I received this review, I would fire those...

This company is AWFUL. Stay away! If I could give them zero stars, I would! When you google their phone number, 6 pages of different business names appear. I believe this is why they keep getting business. Nobody knows who they are getting until it's too late. They go by Houston Lawn Mowing, Spring Lawn Service, Kingwood Lawn, Sugar Land Lawn, First Colony Lawn, Missouri City Lawn, Houston Heights, Cypress Lawn, Garden Oaks.....and list goes on and on....

They had to come back 3 times to finish mulching my flower beds. The first time they came, they underestimated the amount of mulch I needed. I used the same company 2 years ago, and based our estimate this year off of how much we used last time. I didn't understand why it was so much more this time, and no explanation was given. They gave me another estimate on how much it would cost to finish the job. I unwillingly gave them the ok. I came back from work that day, only to find the work STILL uncompleted. I called them back the THIRD time, and the woman on the phone told me she will "take care of it". I did not authorize any more payments on my credit card.

I get my credit card statement two weeks later and noticed they billed me for the third visit. And to top it off, they charged my credit card twice for the first visit.

When I called to complain, I asked to speak to a manager or owner. I was told the people answering the phones were trained to handle all calls. I asked a couple of times, and Gina would not transfer me to anyone else. She refunded the second charge from the first visit and told me she would check the recorded phone call to see what kind of agreement was made. I did not hear back. I finally spoke to a man 3 days later, who was equally as unhelpful. In fact, he said that the invoice showed that they only billed me once for the first visit, and so I actually owed them money, since a refund was applied to my account. HUH? Of course the invoice only shows one payment. But my credit card was scanned twice. He told me to call my credit card company to make sure the charge was made by Fresh services.

The entire fiasco was completely absurd. I did call the credit card company, they confirmed that the card was scanned twice for the first visit, as stated on my bill. While I was talking to the credit card company, I also put a dispute on their last charge.

This company is unprofessional and unethical. Don't...