Memorial Hermann Texas Medical Center Emergency Room — Attraction in Houston

I wanted to share our experience from a visit to your Trama Center on 5/5/2025 and the egregious treatment by medical staff. Allow me to introduce my son and myself ( mother /POA/ MPOA / Legal Guardian ) my son was involved in a near Fatal motorcycle accident 12/2023 he was air lifted to Baylor Scott and White Temple followed by a 10.5 hour life saving surgery and months of Nero / Physical and Occupational therapy, that to this day is still ongoing. On Monday May 5th 2025 my son visited your ED on the recommendation of his Vascular Surgeon due to he is a PE and bleeding risk and was actively coughing up blood. We were advised he needed a CT with contrast of the lungs. Upon arrival to the Duke Trama ED my son was checked in and triaged by a PA and RN within 90 minutes. We are all too familiar with high volume Trama Centers and the wait times. However something changed around 630 pm the level of care and concern drifted away. I approached the main desk in the ED around 715 ish to get an update on him being treated and to inform the Medical Staff he dose have seizures as a byproduct of 3 Tramatic Brain Injuries and needed to eat and take his scheduled medication. I always reach out to Medical Staff as I know sometimes they will want him to withhold some medications. I was informed he was going to be roomed soon for further treatment, at this point he had only had labs drawn. About 745 pm he was taken to the back and asked to get out of his wheel chair as he is only partially ambulatory, this took place while I was in the restroom. When I entered the ECC cubical area I first noticed that his wheel chair was not accessible to him as the nurse placed it behind him, and that he could not even access the medical staff or use the restroom if he needed due to inaccessibility, I was then approached by and individual I believe was the nurse was for that area. I was told I could not be with my Son, I explained to her that I was his MPOA/ Legal Guardian and that he had 3 TBIs and was unable to make his own medical decisions due to cognitive and cognitive that is documented by his Neurologist and Neuropsychologist. She then stated it did not matter I was NOT allowed in the area due to HIPAA, I was then forced to ask for a charge Nurse or Supervisor and was kept from entering back to the ED area for quite sometime( which I never did speak to a supervisoror charge nurse) while I was at the front my son later informed me that she did attempt to obtain Medical information from him without me present even after she had been notified I was his MPOA. I did make it back to my son after entering the ED behind another visitor. I attempted to communicate with with the nurse about his medications and the agitation I was meet with the most atrocious attitude I have ever experienced from a medical professional. My concern was meet with her interrupting me and not letting me speak, telling me that the Dr would be with us when he gets to us even though I was reporting new symptoms to the Nurse at this time, about 9pm he was increasingly irritable and have worsening muscle spasticity, at this point I had to make a executive decision for his treatment and asked the Nurse for am AMA form, my son in his heightened agitation state was already exiting the ED at this point as I was paying for the parking I was followed by either the Dr or PA and security. I then voiced my concerns to the individual and he stated " I wish you luck elsewhere" when I opened my sons my chart the Nurse documented this verbatim (Pt presented to the ECC with his mother. Pt's mother felt the care of her son was not being taken care of fast enough for her liking. Pt advised her son to leave. Pt's mother came up to me, and asked for an AMA. I went to another computer to print out the documents. However, once I returned with the paperwork, the patient and his mother left without signing the AMA form. ) she falsely documented my sons medical records as I was reporting new symptoms and concerns, the therapeutic communication was NOT present the behavior was atrocious...

Recently, I suffered a complex migraine. I drove from kingsville texas to this facility due to its affiliation with my UTHealth physicians. I had so many new symptoms and I was genuinely overwhelmingly concerned. Below, is my reflection of the awful experience. I post in hope that PERHAPS a hospital administrator will make contact with me. All other emails requesting this have been ignored.

The night-time receptionist was awful! I called twice on my way in. It was a 3 hour trip. She was rude each time. Because there are multiple facilities with a similar title, and my husband having called one, I wanted to ensure that I was driving to the correct hospital.

My 1st call (I was near Robstown) at around 2 am, to inquire about this was answered rudely stating ma'am I can not tell you to come in or not...etc etc. My mistake for calling to ask an insurance question of this medical facility.

I continued driving. For a couple of hours. As I got closer I began to feel anxious not knowing if my future doctor was affiliated with this facility. Again I called asking about procedures and location. Again I was met with condescension and frankly escalation due to the SAME woman's words and inappropriate reaction to my request.

Once I found the buildings, and having filled each and every turn as dictated via Google maps, I made one wrong turn. So in a medical crisis, knowing I'm frustrated, I pulled over. I looked up and around and saw a white male security officer. His hair was very light. Auburn. He looked at me. Repeatedly. At first I smiled. Hoping he would perhaps engage in his work. He did not. I began looking for a door and count not figure out how to walk to him. I waved. A couple of times. His side glances and staring continued.

At this point, after having realized he was purposefully ignoring me, embarrassed I pulled away and made one last attempt to call in and ask for help to get inside of the building my navigation says I am near. Unfortunately, the SAME WOMAN ANSWERED THE PHONE. I explained situation through my tears. She became frustrated and asked me so utterly condescendingly "ma'am are you following an app. You just follow the sign that says..." I hung up on her. Because I did not want her to lose her job as I assume her unkindness would continue as I would soon find out once I was "in the back".

After regaining my willpower, finally, I navigated myself there. Waited for the night shift to leave, then went in.

Once in, they were ok. The front desk receptionist was kind and patient. The wait was short.

However, if you mention the word chest and pain in the same sentence, they activate a protocol for heart attack.

The nurse was a bold type of rude rude id never ibserved in the medical setting. Moving my body around as though she hated her job, being rough with the leads and attaching them. I didn't know what was going on. I was literally in a medical emergency neroligically not via my cardiovascular system, as I initially communicated.

She later asked me to expose my chest with the curtain wide open. Then, when I asked for her to close it, I was met with attitude and a curtain snatch, which left me feeling like asking for privacy for my breasts were too much.

Once in the room, the awful continued. I used the restroom and got walked in on. Shortly thereafter, the employee was laughing and joking loudy in the hallway, about how she could not care less. She does it all the time. Dehumanizing, if you ask me.

Later, I asked for help getting my medical binder out of my bag from a security guard (no medical staff in the hallway.) He looked at someone sitting behind a desk and said "she has her belongings?" Insinuating it were not standard to have "belongings" with you at the emergency room. I said never mind with obvious confusion about what had just happened.

After assessment for heart attack (which I did not go in for), I was quickly dismissed and drove myself another several more hours home.

This emergency department is not one I'd return to, or send any family member or friend to....

I usually do not write reviews, but we (my husband and I) were so frustrated and disappointed with the lack or professionalism that was received by the er staff at this hospital, it was ridiculous! I do have to say that the lady that checked us in, the person that took my husband to get his ct, and the triage nurses was the only ones that cared about their patients (especially the triage nurse, she cared and understood that my husband as a weaker immune system from just have chemo the week before and did not want us back out in the waiting room, and had us wait in the back until they found us a "room", really a bay.) We went to that particular location (medical center) only after we were referred there after going to the urgent care center (we were told that there was an ent on call 24hrs, was not even seen by one), if we known that we were going to be treated the way we did and would not even be seen by the ent, we certainly would have gone to the Memorial City location where we know that we would be treated as a human that needed some medical attention and did not have to be there for a whole 7 hrs just to get some antibiotics basically. The nurse that was "treating" my husband acted as his situation was a joke and that he was there just for "drugs" like he is an addict or something. He is not a person to complain about pain, be he was in pain from an infection (again having a weaker immune system from having stage 4 lung cancer and just having chemo a week before). The second dr that saw us kept on asking if my husband was a diabetic and telling him no three times, came back about 20 mins later and said that he read the wrong chart... really? To top it all off, we were "kicked" out of our bay to the hallway for another patient that they know well (meaning he is a repeat patient that goes there for "drugs"). They (nurses) do not even pull the curtains all the way closed and I see this patient walk over to the trash can in the bay to urinate more than once and they were oblivious to it all, so needless to say, we were so glad to be out of there and will not be returning if we...