iSource — Attraction in Idaho Falls

The employees seemed really kind so I may have just had a bad experience, but I was referred to this shop by several others around for an issue my iPhone was having. I called the day before and was told it would be a quick 30-minute fix, no appointment needed. I arrived the day of and was told it would be about an hour, but no biggie, I know that repair shops are usually busy. I entered my passcode for my device, left a backup number to call with Remington, who I spoke to the day prior, and was told I would receive a call when my phone was ready. 2 hours passed and we had not heard anything, so I came back to see the status, only to find out they had not started on it at all because Remington had forgotten to write down my passcode, therefore they could not have gotten into the phone. I was told that a phone call was attempted. I said we had not received any phone calls. The employee who was there at that time repeated the number back to me, which was the incorrect number. That employee had apologized and said he didn't know why the pin number hadn't been written down and apologized for the number misunderstanding. He said Remington had also left for the day, so I had to re-explain the issue my phone was having. I was told it would be about another 30 minutes-hour or so since they still had to back up everything on the device. So, a proposed 30-minute visit ended up being closer to 4.5 hours. I know things happen, and as someone that has worked in customer service myself, mistakes are made. I just wish before we had left, the phone number would have been repeated back to us to make sure it was written down correctly, and that my pin number was taken down before me leaving to prevent that being an issue. I was given 50% off for the trouble though, which was a...

I have never stepped foot in iSource, yet I feel as though I have lived a lifetime within its walls—through the telephone. The moment I dialed, my heart trembled with anticipation. Would they answer? Would my call drift forever in the void of hold music, swallowed by the cruel indifference of retail fate? But no—on the second ring, a voice like a gentle sunrise graced my ears. “iSource, how can I help you?” they said, and in that instant, I knew I was in the presence of greatness. I swear I heard the faint clatter of other customers in awe of this great and powerful store. I asked about an iPad repair. A simple but honest question. The man on the line spoke with the gravitas of a prophet: “Yes… we will help you.” I shivered. Though I never walked their aisles, I could see them in my mind’s eye: endless rows of tech experts; Masters of Arts I cannot understand, glistening under heavenly fluorescent beams. And I then knew what I should’ve always known.. that my future visit wasn’t an option, it was my destiny. I hung up the phone knowing two things: I had found my people. I was not yet worthy to enter. One day, iSource. One day, I will come to you—not as a caller, but...

Absolutely thrilled with the service I received from Remington! From the moment I walked in, I was greeted with a warm smile and a friendly atmosphere. Remington is not only knowledgeable but genuinely cares about his customers.

He quickly diagnosed the issue with my phone and explained everything in a way that was easy to understand. The repair was done in record time, and my iPhone looks and functions as good as new!

What impressed me most was Remington's attention to detail and commitment to quality. It’s rare to find a business that blends professionalism with such a personal touch. I left feeling like a valued customer, not just another transaction.

If you need phone repairs, look no further than Remington! Highly recommend! Six stars all the way!...