Nemo's Reef — Attraction in Indian Trail

one had TWO experiences in 2 days that really floored us, We had a fish a BLUE HIPPO that we got and it had died within the two day period so we came back with a water sample and the fish, They tested the water and said the nitrate was SLIGHTLY high and that was it, They issued the credit and I spent another $96 less the credit for a powder blue tang and a sailfin tang, On the second today I found the sailfin had died, THIS WAS IN THE SAME EXACT tank as the hippo which that water was tested. so I brought it with another water sample but this time was TOTALLY different. At first they said that this was NOT covered under the warranty since we had already used the warranty???? SO their LOGIC was if you buy a tv and it breaks and they replace it with another tv and it breaks you are SOL. Then they said my salt level was a little high, HIGHER what they keep theirs at and mine was 102.8 I then asked why is the same exact tank too high when 2 days ago it was fine, The excuse was he probably did not test the salt level, Which that adds to my argument that if it was a little too high 2 days ago and He TOLD ME, then I would went home and adjusted the level but they did not. the one that was in charged did not want to hear it, Cause the argument from him was were are killing the TWO tangs that we got but he FAILED to look at my purchase list as I also have a powder blue tang from him IN THAT SAME TANK and is still alive. Then he said in an AGREE VOICE give him the refund but do not sell him anymore fish????? SO he is guaranteeing ALL HIS FISH are in PERFECT HEALTH, so if that is the case WHY A WARRANTY? the DAY we before we purchased 3 more fish but NOTICE several fish that LOOKED DEAD IN THE TANKS and also several very stressed, I sent a message too him and it was no they were fine and no dead fish at all in any of the tanks, l was JUST TRYING TO HELP. That response was I been doing this for 20 yrs. Great so this is UNREEL, 20 yrs no dead fish, no disease fish and no problems at all, I DROVE 70 miles to return the fish with the water, IF I was told that the level was too high I would have lowered it and the fish MIGHT still be alive. SO REMEMBER THIS just like car insurance YOU GET IT aka a WARRANTY but you are NOT expected to use it and oh my god if TWO Fish die at what YOU BELIEVE is no fault of YOURS, YOU are made to feel like a criminal and be told you can NEVER buy a fish again from them, Really is funny though I was going to spend another $200 today and even more next week on the next shipment. I do NOT trust the health of the fish nor do I like a person to speak that way to me, I am a senior citizen, a veteran and disabled, NO REASON to speak to me like he did, and the last thing he said in a Total SA way I AM HAPPILY REFUNDING YOUR MONEY. What is HAPPILY my good little boy is you saved me a lot of money and LONG DRIVES to get to your place, you are just...

A Spectacular Experience with Nemo’s Reef: More Than Just a Fish Store!

From the moment we decided to dive into the captivating world of aquariums, Nemo’s Reef has been an invaluable companion. As a family-owned business, they’ve truly gone above and beyond to make us feel like part of their family. For anyone stepping into the realm of aquatic, the wealth of knowledge and support Nemo’s Reef offers is unparalleled.

Our journey began with a vision for a fish tank for a space in our home. Not only did Nemo’s Reef provide a thorough quote, but their attention to detail and commitment to satisfaction shone through when they rectified a minor oversight by adding extra, high-quality items to our build at no additional cost. This gesture was more than just an apology; it was a testament to their integrity and customer-first approach.

The personal touch doesn’t stop there. From day one, the team made an effort to understand our unique preferences and needs, offering their personal contact numbers for any questions or emergencies. Each visit to their store feels like a warm reunion – even including the pleasure of meeting the owners’ parents, further solidifying that feeling of family.

One instance truly highlighted their exceptional service: as newcomers to fishkeeping, we encountered an emergency due to a mistake we made. Without hesitation, Nemo’s Reef sent someone to our rescue on the same day. This swift and effective response was not just a huge relief but also underscored the genuine care and support they extend to their aquarium family.

Beyond the exceptional service and genuine care, what drives us to embark on a 45-minute journey to their store is the undeniable quality, knowledge, and professionalism Nemo’s Reef brings to the Charlotte area. Their dedication to supporting customers, combined with a commitment to excellence, makes every mile traveled well worth it.

For those looking to support local and family-owned businesses, Nemo’s Reef is a shining example. Their ability to blend professional expertise with a personal touch has not only made our fishkeeping journey a joy but has also enriched our lives with a vibrant aquatic world. If you’re in or around Charlotte and dreaming of your own underwater oasis, look no further than...

The experience my father and I experienced yesterday was really unfortunate and could have been handled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees.

A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish.

We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish.

The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak...