Intuit Dome — Attraction in Inglewood

Here are the good things about the Intuit Dome.

You are spoiled for choice on restrooms. There are so many and they are conveniently placed.

The seats are not as uncomfortable as anticipated.

Staff were all very nice.

I don’t have to go there ever again.

Here is everything that goes wrong at the Intuit Dome.

You need at a minimum of three apps to access this venue. If you buy tickets on TicketMaster, which you likely will, you will need to download the Intuit Dome app to access them or transfer them, since every person needs to have the ticket on their own smartphone device. As fate would have it, the transfer function does not work! Since the transfer function does not work, you have to find the hidden “Add Teammate” section in the app to add someone onto your account. This is bad app design, but also an unwieldy requirement. You also need to add a pass to your phone’s wallet in order to tap in and out of the venue, in addition to the ticket. I’m not sure what this function is supposed to add to the experience.

There is no crowd management. They had a few line barriers up near the front with two different lines (one for GameFace ID, and the other for the tap pass) but no clear way to tell where the line ended or what line you were in. It made it difficult to move through the entry/merch area. It made it difficult to get into the venue. For a sold out event, you would expect there to be clearer boundaries.

As mentioned, all the staff members were totally nice and cool. But they had to spend so much time helping people troubleshoot the two additional apps you need to access the venue. Wouldn’t it make more sense just to pay people to do the job of the app that doesn’t work?

In the concourse area/where the merch tables are, they have these sloped/uneven stairs. I tripped on them. Other people tripped on them. Whose idea was it to make asymmetrical stairs? There’s no color grading to show that the slope/height is changing?? It can’t be for ADA, because again, there is no detectable way to tell the slope/height is changing. Awful design.

All of the lights inside are red, which is all well and good, but all of the lit exit signs are also red. This makes seeing the emergency exits almost impossible. They should 100% be green. Aesthetics don’t matter in an emergency.

It doesn’t matter where the exits are anyway, since when the event lets out, the staff will only funnel you down the escalators or one specific stairwell. Being in a stairwell with thousands of people is pretty scary. I can’t imagine what the escalator situation was like. Exits should be open at all times.

It is impossible to get a rideshare from the rideshare area. You have to walk to a residential area to get to the rideshare spot, which doesn’t have anything showing it’s the rideshare spot, and which the traffic control people will close down. Sofi stadium had an event that let out around the time the Intuit Dome did, and seems like they share this area for rideshares, and the result was real bad. We ended up sitting at a McDonald’s until things marginally calmed down before calling a rideshare. You cannot pay for parking at the venue the day of the event. The structure is a bit of a walk away, which isn’t awful in of itself, but having to walk near it when people are driving frustrated and trying to peel out makes for a frightening pedestrian experience. The traffic directors were really having to get in front of cars to let people walk.

The security team did not let my partner through with a bracelet they had. They have lockers where you can check things for $10. There was genuinely nothing weird about the bracelet they had and we saw other people with similar light chain jewelry inside the venue. The security team can decide not to let things in at their discretion, but this was such a weird choice. There was someone inside the venue that was vaping throughout the concert behind us too, so I’m not sure why the bracelet was a no go.

The performance was great! I look forward to never...

I want to start off by saying that the employees who work here are some of the nicest people I’ve ever encountered at a venue – I would give them 10 stars if I could. And by no means is this review directed at them since they’re not the problem. They didn’t receive proper training and got thrown into chaos. You can tell that there were little to no test runs done to adequately prepare these poor employees.

And that’s the only positive thing I have to say about this place. I attended the Summer Worship Nights, which was an amazing concert. We arrived at 4:15p to beat the rush, and parking at that time was a breeze. Bag check is located within the parking garage near the pedestrian bridge and that was simple – just walk through the scanners, didn’t need to open our bags which I appreciate. Nothing overly special in the courtyard area, so we decided to get in line for when the doors opened. There are different lines, and both are clearly marked: Game Face ID and Identity Pass. I heard horror stories about Game Face ID for the Bruno Mars concert, so we opted for Identity Pass. Let me tell you, IT DOES NOT MATTER! THEY ARE BOTH BAD! I made sure everyone in my party had the app, tickets assigned, NFC on…I did everything to avoid any issues. As soon as we tapped our phones to the scanner to get in, it was saying “restricted/not assigned”. Funny that there’s a room right at the entry point for people who are having issues (it’s like they already knew this would be a problem!). They sent us into the room, separated my party, and the gentleman who helped my husband gave him the all clear and let him in. Me on the other hand got sent to one help desk who unassigned the tickets to show a barcode and said that would fix the problem. Went to scan to enter and sure enough, “restricted/not assigned” pops up on their scanner. This went on for about 5 minutes until it finally dawned on me that we had pit tickets, and that could be an issue since I heard them saying how the ticket doesn’t have an assigned seat. I tried mentioning multiple times that we had pit tickets which could be causing the issue, and they said that the scanner they were using was assigned to “The Wall” and that the system needed to be rebooted (mind you, they said this was the WHOLE system after the venue had just opened). By this point the room was getting packed with people having issues, so they just let me go. Since we had time, we decided to check the venue out…and it left much to be desired. The aesthetic is that of a mundane, depressing airport. Everything is grey and drab, and the concession stands are just copy and paste every 20’. There’s no variety and the food was subpar, stale stadium food. By this point we just wanted to get down to the pit, which turned into a maze. I had to ask several employees where to go, and lo and behold, they said we had to go to “The Wall” (Oh! That place the scanner was notifying the employee of, but they thought the scanner was assigned to that location). After asking 3 different employees, we finally found the correct location since we needed to get wristbands. Get this, because we had pit tickets, they were apparently considered VIP (there was NO mention of that on the tickets, it just said GA PIT followed by which side of the pit you bought tickets for), and we were supposed to enter the venue via a VIP line. Again, there was no mention of that on my tickets or on the 10+ emails I received about making sure I had the app installed, tickets assigned, etc. Once we were down there everything went smoothly, and the Security guards were awesome – made sure everyone was comfortable and accommodated. Seriously, these employees are fantastic.

The sound quality and visuals for the show were great – no complaints there.

Also, you’re supposed to link a payment method to the app to access concession stands. Yeah…When I tapped to pay when I left, it didn’t charge the card linked to the app, but my default card I have in my Wallet. Something to keep in mind so that you don’t incur charges on...

This is a beautiful facility to see a concert at. Parking was easy when entering from driving eastbound on Century into the West Garage parking structure that connects via a bridge with great views of the venue and airplanes flying overhead, lots of people using this for photo ops. At the time of this review their site says to enter this West garage from Prairie but that street was completely congested both before and after the concert. The Century entrance and exit were very efficient. Must buy parking in advance and enter your vehicle info into the app. Club level seating has its own food lounge and nice bathrooms. Club levels 8, 9 and 10 all shared the same entrance and food lounge, and it looked like the same thing on the other side. You walk through the lounge to get to your seats. The lounge has comfy bench seating with some tables and many standing only bar height tables and huge bar with more bartenders than customers and a grab and go buffet (it tracks what you pick up like at the Amazon store) with a more refined serving style for some food than just the grab and go boxed food available on the main level, but the main level had many more options for food and drinks plus a really nice outdoor/open air area within the venue. Some food options in the club level lounge were cheese or pepperoni pizza, hot dogs, cheeseburgers, veggie lumpia, poke, a Thai noodle salad, a chicken strips and fries box, cannoli, drinks in cans, and on the main level there were additional options like a plant-based burger, empanadas, Italian subs, California roll, cauliflower wrap (no way to tell vegetarian/vegan options from signs), salads, to name a few and snacks like popcorn, churros, chips and candy and soda fountain drinks (with oddly limited Coke products offered and maybe a vitamin water option, and water - there wasn't Dr Pepper (Mr. Pibb) anywhere that we could find) with a refillable souvenir drink cup that you can bring back next time you visit (that's what we were told). Seats in the Club level (maybe all seats too?) have thick cushions and USB C charging sockets (so bring a cable if needed because tickets to get into your seating area are only on their app). Only 4x6" clutches were allowed in, nothing bigger (unless you brought your baby to a concert). Most of the staff were extremely friendly, welcoming and helpful. They even formed a line on both sides of the walkway and cheered for us as we exited the venue - that may have been because we were some of the last people to leave, idk! The sound quality was very good and the light/video show was integrated into the circular scoreboard screen and the armrests on the seats have lights that flash and coordinate with the...