Ive stayed at this hotel over a 100 times to let my kids swim in their pool, and I use the "hot" tub. At least 50% of the time the hot tub is closed or Ice cold, so much that I have to call and ask each time before I book. I have had 5 bathing suits get bleached from sitting in their hot tub. Which leads me to finally write this review, that I wanted to write after my last terrible stay, but I just stopped going.
We arrived June 27th at 1pm, the hot tub was ice cold, told the front desk, they said someone would be down and they never came. Them around 6pm checked it again and it was warm enough to get in but not hot. Stayed in until 830 while my kids swam, my daughter kept complaining her eyes were burning in the hot tub so she couldnt even stay in, then 830 my bf tells me when i stood up that my bikini bottom that was black was now see thru because the chlorine decinegrated/ate thru the black outside covering, I had my son get me a towel and covered myself and immediately left the room changed, then I noticed the bottom of my top where I was under the water was bleached, my boyfriends trunks were bleached and his black boxers under his trunks were bleached orange, and took my swimsuit and the boxers to the front desk, they said come back when you check out.
Marj at the front desk tells me, I dont believe you that MY hot tub did this to your bathing suits - as Im passing a maintence man with a sign that says the hot tub is down - Marj says its down to check the levels, In all my stays they check the level by coming in while your in the water and dipping the viles in the water and checking it, then they leave. This was 15 hours AFTER I notified the front desk that there was a problem with the chlorine level in the hottub. She also refuses to check the camera where you can see what happened in the pool room, me walking down the hall to the pool in my bathing suit that is NOT destroyed or see thru - and also refuses to put a black shirt or fabric in the hottub for 2hours to see it bleach the shirt like it did our stuff.
Just offered me 50% off a future stay - AFTER calling me a liar and realizing how much I have stayed there in the past year and half - that I have to book thru the website at full price - instead of thru priceline where I already pay less than half off for the stay.
As for my $100 Victoria secret bikini - its ruined. My boyfriends $25 trunks - bleached but he can still use them.
So dont expect a HOT, hottub - and dont take a valuable swimsuit with you to this hotel, chances are likely it will get ruined...
Read moreMe and my boyfriend stayed at the Everhard location yesterday in North Canton. I really can not believe we had to leave the room before 4am because we saw a roach on the wall! We smashed it and took a picture but left it on the wall and pack our things quickly after shaking everything out! We proceeded to tell the front desk and asked to speak to the manager, he said she would be in the morning and could reimburse our money for the room. I called around 7am the manager did not apologize or seem to care but said she could not do full refund because we had stayed from 3pm-350am but she could give us a discount. While I was appalled I had agreed to the discount which she said well I’ll just have the owner call you and he can decide what to do. I said so you are not doing the discount she then said no I’m gonna have the owner call you. No call back by 1120am so I called back she still hadn’t contacted him yet but said she would replay the message. 5 minutes later she calls me not the owner and said they would call an exterminator and depending on what they find they will go from there. I said what about the discount you offered she said I never said that! This woman straight lied to me after I repeated her words! Um excuse me your gonna look for the roach we smashed on your wall and took a photo of which you all refused to look at or acknowledge but was left stuck to your wall as proof! I then let her know this was not ok, unprofessional, and disgusting and they refused to do anything for me. No one wants to take bugs home to their family and leave in the middle of the night! I told her i am going to the better business bureu on monday to report this and she said ok and hung up! I come to this page and see nothing but horrible reviews. How are they open and why is no one reading these reviews and doing something? I’m adding to this review to let everyone know I have called so many places to report this hotel and it is hard to get them shut down. Our reviews are doing nothing for us and these ppl do know and admitted they have bugs and said they are still allowed to check ppl in. I’m hoping the fire marshall I’m in contact with can shut them down and the better business bureau is working on getting my money back. The best thing we can do is notify as many ppl as possible and shut them down from lack...
Read moreOur stay was HORRIBLE smh when we first reserved Our roommate said that there will be a $50 hold on our debit card Then we come to get the room now all the sudden they needed $150 cash deposit We get in our room and There was old pretzels on theThere was old pretzels on the floorThere was old pretzels on the floor in theThere was old pretzels on the floor in the livingThere was old pretzels on the floor in the living room area andThere was old pretzels on the floor in the living room area and broken hangersThere was old pretzels on the floor in the living room area and broken hangers as ifThere was old pretzels on the floor in the living room area and broken hangers as if they neverThere was old pretzels on the floor in the living room area and broken hangers as if they never evenThere was old pretzels on the floor in the living room area and broken hangers as if they never even reallyThere was old pretzels on the floor in the living room area and broken hangers as if they never even really clean the There was old pretzels on the floor in the living room area and broken hangers as if they never even really cleaned the room The jacuzzi looked as if it hasn't been cleaned They didn't equalize the swimming pool to where we wasn't able to swim they had it closed Do to them not doing maintenance their curtins in the room was ripped the handle in the bathroom sink area was broken there was no hot breakfast other than a to go bag with a muffin in it .. The front desk receptionist was rude..it was just ridiculous especially for the amount of money they want i thought the ramada waa supposed to be a nice high end hotel an it was very ratchet and not at all the experience it should have been! I dont recommend would have been better off going to the comfort inn...
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