Geek Squad — Attraction in Jacksonville

Subject: Extremely Disappointing Experience with Geek Squad Employee

I am writing to express my profound disappointment with the service I received from Geek Squad at Best Buy, specifically from an employee named Christian Belchum.

Upon arriving at Geek Squad, I was the first in line with no other customers behind me. I simply asked to check in, as I had paid $174 for a yearly membership. After providing my account information, Christian mistakenly provided me with details about another customer, asking if I was Nathan. I clarified that I was not, but he continued to give me attitude. After providing my phone number for the third time, he finally pulled up my account and read my recent transactions out loud. I confirmed that the account was mine.

Once my account was finally accessed, other customers began to line up. Christian informed me that the available time slots were 5 PM, 6 PM, and 7 PM. I agreed to these options but asked if I could show him the problem with my device before committing to a time. He rudely insisted that I make a decision immediately, stating he didn’t have time to look at my device and that other people were waiting.

Feeling rushed and dismissed, I requested assistance from Josh, a floor supervisor. Josh took the time to look at my computer, was patient and kind, and resolved the issue within five minutes by simply examining my device and offering advice.

Christian’s attitude and behavior were unacceptable, especially towards a paying customer. His lack of professionalism and courtesy is unlike anything I have ever experienced. Given the $175 I spend annually for Geek Squad services, I expected far better treatment. This experience has made me question the value of my membership, and I will no longer support Geek Squad. I strongly advise others to avoid Geek Squad if they value their time and money.

I believe Christian should be held accountable for his actions and reconsidered for his position as a store...

Working with the Geek Squad out of Jacksonville was a nightmare. First of all, the automated gauntlet you must navigate before talking to a person is exhausting. Once on the phone, scheduling services was friendly and easy. It was an entirely different story when the team arrived to install my TV. I was very clear in what I asked for during scheduling, and the person on the phone assured me they were adding all necessary items to the ticket to get what I needed for this request. When the team called before arrival, again I was very specific with what I was asking for. Once the team arrived, they immediately tried to sell me a wireless HDMI transmitter (admitting I would lose resolution) along with telling me the items on the ticket are the wrong items anyway, and that my mount wouldn't even work. Then they proceeded to tell me that they have been "doing this for 20 years" and my request was impossible. They did offer to do half the job which was when I told them to pack up and go home. Once again, I had to run the automated gauntlet just to get my refund. I immediately called a local TV install company who came out the next day and told me what I was asking for was doable and it sounded like Geek Squad just didn't want to do the work. Once the new installer came back for the job they took an afternoon to complete it. I got exactly what I was looking for, with the mount geek squad told me wouldnt work and the additional in wall line that they said was impossible in their 20years of experience. AND THEY DID IT FOR THE SAME PRICE!!!

Save yourself the headache and call somebody else. I would mention the name of who I used but I do not want to give Geek Squad a reason to...

My daughter made an appointment for her laptop. They opened it, said it was "damaged". Gave her a price to ship it off and a list of 3rd party people, then sent her on her way. They ran no diagnostics and didn't explain what "damaged" meant at all. She drove 30min to be given less than 5 min diagnosing or attempting to fix anything. The problems she was having was clearly identified on the request for the appointment. If they thought it was damaged enough then, they shouldn't have accepted the appointment. The computer was not physically damaged and was able to be powered on. It was just glitchy with a change in background screens. I tried to call for follow up info but was shuffled around to different call centers. The second person I finally got a hold of tried to find any notes or records from the appointment and found none, nothing!!. She said there wasn't even a way I could contact the geek squad technician who my daughter had just spoken to without driving back to the store. My daughter was so overwhelmed with the lack of support and thousand(s) dollar estimate thrown in her face that she walked away without asking them to do better. Now here I am not even able to talk to the technician or find any notes he took. Did he just not feel like dealing with it today? I...