Ramada by Wyndham Jacksonville I-95 by Butler Blvd — Attraction in Jacksonville

I wish I could rate this ZERO STARS

I am shocked and appalled at one of the most unpleasant and unprofessional experiences I have witnessed in a long time. My wife and I purchased two rooms for our friend and her family traveling through Jacksonville. Her family comprises six children and her elderly mother - thus the two rooms.

After filling out the credit card authorization form and confirming our booking, we were told that we were all set. Once our friend arrived at the premises, around midnight, and she was told that she could not check in because the booking was under my name (as the rewards member) and they had my wife's ID and credit card (she physically made the booking). When my friend called to alert us, I spoke with Tonya (front desk clerk), who rudely explained that they would not allow them to check in because of the name difference on the booking - My wife bears my last name.

When I courteously explained that my wife made the booking and we are joint members, I was told that the only way the check-in would be allowed is with my ID on file. I kindly said no problem and began to scan and email my ID. Before the check-in was complete, while we were still on the phone, a man (who has now been identified as one of the owners) came over, took a photo of our IDs and credit card information in his personal phone, whispered something in Tonya's ear, to which she partially canceled the reservation, tore up the credit card authorization form, and handed it to the mother of 6 children. The alleged owner then rudely said we are canceling the reservation and asking you to leave the property -in the 'you're trespassing' tone of voice. As we were on the phone, I heard my friend ask if they could shred our personal details, to which the man replied that she had two minutes to leave or he was "calling the police."

Please keep in mind there was no argument, no scene, and no fracas. I attempted to have a dialogue with the man to understand why the reservation was cancelled and more importantly securing my personal details, to which he replied, "we can deny service to anybody we want, welcome to Florida!" and hung up in my face. Of course, I called him back and calmly let him know, I'm not disputing the cancellation, that was his prerogative and right, but I was concerned about the use of my personal details which were in his personal device. He hung up on me again. I called back and asked if I could speak to his supervisor, to which he said there was nobody above me!!! He hung up again. We are not in or from Jacksonville.

In handling this the correct way, I filed two formal complaints right away through Wyndham, and the process is running its course. I will not relent until we see accountability.

This man put a woman with six children and an elder out of his hotel after a long trip and at midnight with threats of police intervention. We don't mind spending our money elsewhere, but there is a principle of treating people like human beings, money and perceived success does not absolve you from recognition of that principle.

Welcome to Florida - My wife and I are combat veterans, and we fought for Florida and the 49 other states. The good thing about Florida is that we put "Veteran" on our driver's licenses to let others know that we served the best interest of our nation. TO ALL MY BROTHERS AND SISTERS in ARMS: This is how this hotel treats veterans. Please take your business elsewhere. There are other hotels in the area.

There is nobody above me. As a CEO, one salient element in business is that there is always someone else above "you." Your board, shareholders, investors, etc. In this case, your customers are and should be above you. I understand that sometimes you perceive success and lose sight of what defines your success from a business standpoint.

Customers, take your business elsewhere. If you were able to read this far, I hope that you hold this "owner" accountable to simple business principles. Earn your wages, and treat people with respect....

Treats Veterans Poorly Unprofessional Owner Racist Owner

If I could leave ZERO stars I would...

From the owners mistreatment of veterans and his improper handling of their sensitive personal information, to the threats of calling the police on a single mother of six children and an elder, the owners exhibition of such deplorable behavior, sets a disgraceful standard for the employees of the establishment and fails the mission and values of Wyndham.

Mission & Values We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them. This mission, along with our values, guides the way we do business every day.

The recent experience of a mother, elder, and six children is a clear example of the owner's failure of the mission, in that a stay was not made possible for these individuals in need as they traveled to this location. These guests having already had a reservation and arriving around midnight, were not welcomed as a result of the owners actions not being guided by the mission of Wyndham.

OUR CULTURE Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.

The owner of this Ramada By Wyndham location displayed the antithesis of Wyndham's culture as he disrespectfully responded to the needs of paying customers and guests. Additionally, the owner's inappropriate handling and storage of customer's sensitive personal information, who are veterans, on his personal device also contributed to the lack of a great experience.

OUR CORE VALUES Integrity We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing.

The high standards of Wyndahm were NOT displayed in this establishment as the front desk associate and owner's actions did not provide a responsible handling of the veterans' information. When asked for transparency on the reason and status of the reservation, truthful and transparent responses were not provided via the means of intentional and disrespectful disconnections of the phone. The right thing was NOT done.

Accountability We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”

Under no such circumstance was the phrase "Count on Me" recounted as having been used in this interaction, but a threat of calling the police and a mishandling of personal information. However, what the owner did stand up and say was "we can deny service to anybody we want, welcome to Florida!" After which, he disconnected the phone on a veteran who was politely seeking the proper handling of his private information. I hope all, including Wyndham will hold this owner accountable to their actions.

Inclusive We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all.

The differences of these people were clearly not respected. These people were not welcomed nor was partnership fostered.

Caring We never underestimate the power of compassion. We generously give our time, attention and action.

No compassion was shone to a mother, her six children and an elder after a long trip, having arrived at around midnight. The only time, attention, and action that was taken here was to deny guests, who were in need,  service.

Fun Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

By no means was this recent interaction fun and the only force perceivable was that of the thought of police arriving. The experience was not loved.

Potential customers...Please take your...

A Memorable Experience at Dior Restaurant & Lounge: An Almost Perfect 4.5 out of 5

Dior Restaurant & Lounge is a hidden gem that delivers an extraordinary dining experience, blending excellent food, flavorful hookah, and impeccable service. During my first visit, I was treated to an evening filled with delightful surprises and attentiveness at every turn. This review captures the highlights that earned Dior a remarkable rating of 4.5 out of 5.

Upon entering the establishment, I was immediately greeted by a warm and friendly hostess who promptly found me a comfortable seat. The efficiency in seating was impressive, and I truly appreciated the attention to detail, right from the start. The atmosphere was refined and inviting, setting the stage for an unforgettable evening.

The culinary journey at Dior was nothing short of exceptional. The menu boasted an array of tantalizing dishes, expertly prepared and bursting with flavors. Every bite was a testament to the chef's artistry and passion for culinary perfection. From succulent steaks to exquisite seafood, the quality of the food was truly commendable, and it left me craving more.

To complement the delectable cuisine, Dior offered an impressive selection of beverages. The drinks menu was thoughtfully curated, featuring a variety of signature cocktails and a comprehensive wine list. Each sip was an adventure in itself, with each drink masterfully crafted to please the palate. Whether you preferred a classic or a bespoke creation, the bartenders at Dior certainly knew how to satisfy your cravings.

Adding to the allure of the evening was the inviting ambiance created by the music selection. The atmosphere was a perfect blend of chill vibes and a touch of hip hop, striking a balance that enhanced the overall dining experience. The tunes served as a delightful backdrop, adding to the charm and fostering an atmosphere of relaxation and enjoyment.

What truly elevated my experience at Dior was the exceptional service provided by the staff. Tony, the attentive floor manager, took the time to personally ensure that I was well taken care of throughout the evening. Her professionalism and commitment to customer satisfaction were evident, and her presence made a significant difference. Additionally, the hostess was gracious and efficient, ensuring that my table was clean and promptly delivering my drinks. The staff's dedication to making my visit memorable was truly commendable.

Although my overall experience at Dior Restaurant & Lounge was nearly flawless, there is always room for growth. With slight improvements in certain areas, Dior has the potential to become a true pinnacle of excellence.

In conclusion, Dior Restaurant & Lounge delivers an extraordinary dining experience, combining delectable cuisine, flavorful hookah, and an ambiance that pleases all the senses. The attentive and friendly staff, led by Tony, goes above and beyond to ensure that guests feel valued and pampered. From the moment you enter until the moment you leave, you are treated to an unforgettable journey of culinary delight and relaxation. With its exceptional offerings and dedication to customer satisfaction, Dior has undoubtedly earned its stellar rating of...