Ashley Store + Outlet — Attraction in Jeffersontown

I will just start this off by reminding anyone looking to buy furniture, this is NOT the only Ashley store in the area. I would urge you to visit a different one. When we first came into the store we were approached by Josh who seemed eager to help us. My wife and I already had what we wanted picked out which should make his job much easier. We explained to him that we're closing on a new home and we're looking to place an order of furniture for the new home. The new home is in SC and this was also explained to him. We just wanted to verify some things and get eyes on a few pieces (specifically couch set) and would be back to place our order once we closed on our home. Upon returning to the store we met with Josh yet again where we began working in the order. At the point of being ready to place the order Josh decides to tell us that they cannot ship to SC because Ashley stores are regionally aligned and can only ship from warehouses within their region. At this point we should've just left but after being there for nearly 3 hours it felt like we would be wasting a ton of time if we did. At this point we ask about purchasing the things we can pick up from their warehouse locally to at least get some of the items and since Josh has spent so much time working with us we were trying to at least buy something from him. Another mistake on our part. After some work Josh gives us a list of what can be picked up from their warehouse. I confirmed with him multiple times that I can be at the warehouse at 0900 the next day to pickup the items and he verified that was correct. We place the order and leave. The next day I arrive to the warehouse to pickup yhe items and am told that only 1 item on the entire is in stock and can be picked up. I was baffled. After some discussion with the ladies at the pickup office (they were amazing by the way), I was informed that I was misinformed about how order pickups are done (She was being nice and trying to not say that I was LIED to but it was clear that what she meant). Apparently, when you order with Ashley and are picking it up yourself the warehouse requests your items from their manufacturers and once they arrive they contact you for the pickup (these items are not just sitting at the warehouse waiting for purchase). The ladies were able to move some stuff around and pull from other orders that were waiting on pieces that have to arrived yet to get me most of mine. Being still short a few items I took what I could get and left. We have made multiple attempts to reach back out to the store and been ignored, given the run around by other employees and just straight avoided. Since we're moving out state and leaving the day after our order was picked up we weren't exactly able to go back in store to corner Josh about his lies which has resulted in me just writing this review. We have also called Ashley directly and were advised to go into the store or call the store which has been unsuccessful on both accounts. I would avoid this store and specifically not buy through Josh. He will lie to you and then do his best to ignore you and not own up to anything once he gets the sale he is after. Hopefully this will help others avoid the disaster...

First, the store was really nice with a great selection but I felt like I was at a used car lot with someone at the door ready to pounce but that is what it is. She was nice and did not hover and explained the sales and checked on me periodically so that was good. I came looking for a lamp my wife had seen online and we were hoping to get right then and not having to wait for shipping and worrying about porch pirates or shipping damage. We wanted a physical store to deal with. That'd not matter as they would have to order and ship to me anyway. They said they would match Ashley's online price but not Amazon or Target which would ship to the store next to me for $13 cheaper and free shipping. The salesperson said they could not go that low even though Amazon's regular price is $7 less than the $49.99 price that was matched. She assumed that if there was something wrong or my wife did not like it when she saw it in person we could bring it back for a refund or they would order another one if damaged in shipping or in assembly. I did not like it but they had already ran my card when I saw that Target would ship to the store. When she took down my info on her phone she got my address wrong missing a letter in the street name. She corrected my information but it was still wrong on the shipping address and could not fix it. Another woman told her to send an email to someone to fix it. That left me uneasy. She also could not tell me the date it would arrive, a few days if in stock. That is not good enough. Amazon would arrive on 2/1 and Target on 1/31. It is an Ashley product you should be able to give an exact date as well. Also, when ordering she had it as two instead of 1 lamp when she gave me the pad to sign and that had to be corrected. This process took a while and made you appreciate online shopping. She said we are used to selling a set of two which is probably the original price and the reason she said she could not match the other price. I am now hoping that it arrives by the weekend and is in good shape. But who knows when it will show up. I don't. I left feeling played, stupid and full of trepidation not happy and excited but as long as it gets here in a timely manner, in good shape and my wife likes it that is all that matters. We are looking for new living room and bedroom furniture and we will see how this goes before considering Ashley furniture for these...

Everything seems really overpriced there. Sometimes the price tags don't reflect the true price, so they may be cheaper than what I saw in the store today but still be too expensive for the poorer quality goods they are selling. You must just have to go into shop not caring what you pay and you may be pleasantly surprised if you are told it is cheaper than the tag. In the neighboring parking lot is AT HOME where you can find the same decor for much cheaper and accurate price tags on each item. I shopped at Ashley's today because I had a store credit that I needed to use in the next week or it would expire. Granted, the new worker was unfamiliar with store credits (not her fault), but I can say each time I have gone in there it's not a simple scan a barcode and check out. Today took me 25 minutes to complete my transaction. They always want ALL your information to plug into their terribly slow tablets, despite being a previous customer. After they plug your information in electronically, they create multiple papers for signatures and receipts. Ashley's needs to get up with the times and be more tech friendly so they don't keep creating such a paper waste/carbon footprint. They must be booming with online sales to keep a store the size of Louisville, KY's from closing. I can say I got what I was looking for after I was followed around and asked multiple times if I found anything or needed any help. The sales associates MUST work on some sort of commission but again, I can't blame the sales floor people for my experiences shopping here. They are just trying to make a living, too. I only visited in-person today with the intention of exhausting my store credit (which for some reason couldn't be used on their online site) before it expired and I tried to get as close to that price as possible so I wouldn't have to return. Otherwise, I would have avoided in-store...