Smash Lab Louisville/ Splash Lab- Louisville's First Rage Room and Paint Splatter Room — Attraction in Jeffersontown

We booked the most expensive individual package, the Heisenburg smackage because we were ready to break stuff!!!! The description off the website said: "Not for the weak. Only those really willing to Break Bad and put on the persona of our favorite character Walter White. This package includes everything but the kitchen sink!" ... After driving two hours to get there, we totally dispointed when we walk in and there two boxes of wine bottles and dishes, a small dvd player, a roomba, something that looked like it can from the big stereos from the 90s, and a small speaker from a computer. To add insult to injury, against the wall was the debris from past customers and in that debris were busted up flat screen tvs which was what we were expecting being we paid the most expensive individual package. So we paid a total of $160 and thought it would have been better to have taken that money, went to Goodwill and bought a bunch of breakables ourselves and bust them at home. The other thing that bothered me about this business was we sweated A LOT in their suits, gloves and safety sheild that they gave us. I mean A LOT! I asked the lady who works there (who's very nice), where do we need to put our suits, gloves and safety shield, thinking there's a used bin or something that they sanitize everything before the next person. She told us just to put them back where we got them. We didn't say anything but this horrified us because both of us have compromised immune systems. Here we had been wiping away our sweat on the gloves a sleeves thinking they had been cleaned. If someone who wore these before us were sick or coming down with something (a cold, beginning to get the Flu, or covid) we'd get it. Luckily it's 5 days so I think we'll be fine, but still those need to be cleaned. My advise is take the money that you were going to use here, go yard saleing or a place like Goodwill, buy some breakables and break them....

I booked a session over a month ago knowing my husband and I would be in town just for the day. I’d always wanted to try a smash room. After a month of waiting and a 5 hour drive to Louisville I was so excited for this. Three hours before my appointment I notice a text message telling me my appointment is cancelled due to a conflict with a birthday party and automatically rescheduling me to Thursday…four days later. How is this possible? I’ve had this booked for OVER 30 days. And how are you going to cancel and reschedule me without even talking to me? I live in St Louis. I won’t be here in 4 days when you rescheduled my appointment to. I tried calling and it went straight to voicemail but the voicemail box was full. What a joke this place was. And because they cancelled same day within hours of my appointment my husband and I couldn’t book anything else with bourbon tasting in its place because everything was already booked up. Ya’ll completely wasted my time and were nothing but a...

VERY VERY DISAPPOINTED. PURCHASED THE GROUP PACKAGE FOR UP TO 6 PEOPLE. THANKFULLY ONLY 4 PEOPLE CAME BECAUSE THERE WAS ZERO ROOM FOR 6 PEOPLE. WE WERE PUT IN A ROOM THE SIZE OF MY BEDROOM THAT WAS HALF FULL OF BROKEN DEBRIS. YOU ARE DIRECTED TO BREAK ITEMS ON THE WALL THAT THE DEBRIS FLOWS FROM. PACKAGE WAS SUPPOSE TO COME WITH 40 ITEMS PLUS A FEW BIG ITEMS, DID NOT RECEIVE 40 ITEMS TO BREAK. MOVING PASS THAT DISAPPOINMENT INTO THE PAINT ROOM WE BECAME EVEN MORE DISAPPOINTED! PLACED IN A CUBICLE WITH 6 HALF OUNCE CUPS OF PAINT AND A CANVAS. HOW CAN YOU SPLASH A HALF OUNCE OF PAINT. ALSO TOLD NOT TO GET PAINT ON FLOOR...SMH WEBSITE VERSES ACTUALITY, POLAR OPPOSITES. WE PAID $193.67 AND DROVE 1 HOUR FOR 45 MINUTES OF DISAPPOINTMENT. DO NOT WASTE YOUR MONEY. I'M CONVINCED EMPLOYEES,OWNERS OR FRIENDS OF AFOREMENTIONED CREATED THE GREAT REVIEWS, THIS WAS NOT WHAT WAS EXPECTED. DO NOT WASTE YOUR TIME OR MONEY.....FIND ANOTHER PLACE...I COULD GO INTO MORE DETAILS BUT NO SENSE IN WASTING...