Academy Sports + Outdoors — Attraction in Jonesboro

Update: I've spoken to corporate several times and they forwarded all relevant info to the local 'director' Michael. I received a phone call while I was in class so I explained I couldn't talk. I also work nights so I asked him to call me back the next morning. I even called the store back and spoke with Chase (manager) and offered a face to face meeting and was told they don't know when he'd be there. Two weeks later and I'm still waiting. I suppose if you tell their insurance team that you don't 'intend' on filing a lawsuit, you're not worth their time. Unprofessional, lousy customer service, and absolute zero concern for other people's valuable time.

I received the worst customer service that I've ever encountered anywhere inside this store. I sliced my pinky finger almost to the bone on a cardboard box (theirs) while checking out. I started bleeding profusely and the cashier and other workers were totally unconcerned. I bled on the floor, on the counter, and inside the basket I was holding. I even bled on some clothing I was going to purchase. I was given a paper towel and the tiniest band aid available. When I asked for something larger, I was told they didn't have anything bigger than that. Camping, hunting, sporting, and you don’t have anything larger than a spot band aid? They shuffled me out as soon as they could while I was bleeding all over the place. Never even received an apology. The only person that was concerned was another customer at the other register that actually asked if I was all right. I will never spend another...

I Drove an hour and half both ways to Jonesboro I was during to pick up my Nike Shorts because it was the only day or night in the next week that I could get them up. Plus they wouldn’t be delivered for over a week if shipped. I needed another pair for work. I picked them up in a sealed shipping type bag. Before I left I opened it and checked the color and size. Ii was good to go. But not so good when I got home because they didn’t remove the security tag and why didn’t the alarm go off. I don’t care if people bought I stole it. Ha. So I called the store and asked how to remove it. The guy said he couldn’t tell for security purposes. I get it. I asked a local store in my town could do it? But knowing my luck it would set the security alarm would go off if I took to another place!) He just said No.it has to be removed @ our store, Honestly the more I think this? More than the forgetting to remove the security tag , the drive, etc. it was the guy that talked to me on the phone wasn’t very empathetic and didn’t really act like he cared. He didn’t even apologize until I said I’ll hopefully go and get it next weekend if I can find some time. Then he was reluctantly apologetic and I’m pretty confident he’s the guy who checked me out. Geez! This was silly. I’ll live and it’s not the EOW. Apparently I just needed to vent. Because In the grand scheme of life it’s not more than a A Fart in the Wind! Thanks for Listening. And I just changed my rating and moved it up a spot because I...

Found some Nike running shorts I liked. They were $55 which was a bit much but I found a bunch of them on a for sale section for $30 each. They rung up for full price and the checkout guy says show me where you found them. I took him there. He starts plucking the Nike merchandise off the racks. He had an arm full of them when he was done. We just stand in awkward silence for a bit as he stands there holding all those running shorts. I asked "so can I get them on sale?" He says "oh absolutely not! A customer must have put these all here. We aren't even in the right section for this." I don't want to sound entitled but that isn't fair. I wasn't rude to him and was polite and he snapped at me when I asked if I was going to get them on sale or not because he was just silent the whole time while plucking the product off the racks. I don't believe the sale sign was even marked with a specific brand either. And the rack was literally next to some more Nike gear. Go back and watch the camera, I didn't put those shorts there so how am I supposed to know without asking? Wasted my damn time. I may have just went ahead and purchased the shorts if the heavyset checkout guy was a little more courteous. He cpuld have said something like "I apologize for the inconvenience sir but we don't honor misplaced products that we didn't personally stock in that location." Instead he just snapped. I just won't shop here anymore. Easy. I'm not going to get snapped at for asking...