Sumo Japanese Steakhouse — Attraction in Jonesboro

I just signed up on their Facebook page & received $5 off coupon in messenger & it had no expiration date whatsoever on it & waitress was really rude to our group so she went & got manager & manager came over with an attitude about the entire situation,only to make the situation worse! She said it could not be honored considering it went out on the 5th which is understandable after going back & reading through several posts on the Facebook page just to find it. Manager said "Sorry for breaking y'alls little hearts"! She didn't have a right to come crossways like that! I feel as if you are new customer on their Facebook page, these coupons should stop getting sent out & I am still getting them in messenger & reminding me that this is the last day to redeem them. To me, this is considered "FALSE ADVERTISEMENT"! Stop sending $5 coupons if they can't be honored especially with no expiration dates on the coupons. Way to bring more people into the business, only to get disappointed & to ruin your business expectations! Now don't get me wrong, I have always loved the food & still do but I have never in my entire life had a hateful manager & waitress in that place to come crossways til yesterday! The situation could have been handled more appropriately & not been blown out of proportion! Thanks Sumo's!! Way to keep business up!!!! Need to hire people with better attitudes & stop sending out "FALSE ADVERTISEMENT" if you aren't going to honor it! To top the cherry off, one of the ladies that was with us had her card ran & gratuity wasn't added the first time, the manager went over to the waitress & helped her add it on there. The lady that was involved with us already knew her price the first time & they redid the receipts for the gratuity & they put more over charges on...

I have been the biggest Sumo fan for at least 10 years, and have never once had a bad experience. I went today, however, for lunch with a friend, where we had a new waitress. We received our checks at the end and our Hibachi Lunch meals were listed on our check at the dinner price, so we all let the waitress know.

About 10 minutes later, she finally came back with another round of checks, where they were the exact same as before - still listed at dinner price. We then started to get a bit frustrated. She asked me what I ordered, I told her, and she told me that it might not be offered at lunch price, which I knew was not right.

20 minutes after that, the owner had gotten involved, and we still did not have a new check. I stopped the owner at one point, who I know and adore, and told her that I normally don't complain like this, but it had been 30 minutes and we needed to get this figured out so we could leave. She apologized and went to go check on the 2 waitresses who had been standing at the computer that entire time.

Over 5 more minutes after that, the waitress came over with a card reader, asked each of us again what we had ordered, and gave us our checks at lunch price with no offer of a discount or anything.

40 minutes later, we were expected to pay full price - no discount, no voucher, no nothing - for our meal - after waiting with little to no complaining. Good business at this point would have been an apology with at least some type of discount, and I was extremely disappointed, especially with how often I have come to this restaurant over the years. I hope this is a one time occurrence, but I was still left upset at how it...

Staff needs to be retrained on having basic manors, let alone working in the service industry.

Rude out of the gate. No matter where my wife, my small child, and I stood we were “in the way” and told to move. It wasn’t even busy, maybe 2 other hibachis other than ours. Even with our backs pressed against the wall we were told to move while waiting to be seated.

When our waitress finally did seat us along with 2 other couples another waiter came along not a minute later and told us to vacate our seats. And our waitress and him got into an argument, which our waitress won and we stayed where we were.

Food part was meh. And “Meh” doesn’t cut it when you’re paying $20+ a plate. Portion sizes were incredibly small. Tiny amount of meat, tiny amount of vegetables, and were even greedy with the rice. The food didn’t even taste that great. So $85+ a tip is what our bill came out to.

Now what really finished off the night was the couple sitting to our left who were celebrating the husbands birthday. The tables around the hibachis are tiny. So there is no where to sit anything. So the husband is trying to load his food into this flimsy to go container in the air. Sadly it broke and all the food went over his lap. Immediately the guy cleaning the grill looks at him and says “Tough s* it happens”. He wasn’t offered anything, not even an apology or a tissue to clean himself. Honestly there is no reason to go here other than the show the cooks perform. The food is mediocre, the staff are rude, and you can go get it better at a lower price at so many...