One star because I cannot give 0. Was very disappointed in our most recent experience here. My family of four and I have done most of the escape rooms here and always had a great time, we even referred friends to come here! We had a reservation for 6:45 pm to try the new room and on our way across the street my mother slipped in a puddle and hit her head against the curb of the road right in front of Will to Escape. She was bleeding from her chin and her cheekbone, soaking wet and was obviously disoriented. After asking for a first aid kit and given paper towels, the owner came outside to see what was going on. We explained that we had a reservation at 6:45, which it was at that point, we asked if we could have a rain check, since we had been huge supporters of his business for months, and he had just witnessed the accident. He said that was not an option, that he had been turning people away all day and would not be able to give us a refund or allow us to come back another day instead. After my mother tried pushing through the pain, we decided we should not do the escape room. The young man at the desk was very helpful and obviously worried, checking on us and making sure we did not feel pressured to do the room if we felt uncomfortable. The young woman was also very sweet, giving my mother a concussion exam to ease our spirits. We ended up paying $175 for our room and leaving. We ran into the owner outside smoking a cigarette and we told him we were going to go, but thank you anyway and he look at us bewildered, we told him we had paid and he just continued staring at us and then went around the corner. Very inconsiderate, unprofessional, and disappointing experience from a place we had...
Read moreHad an absolute blast with my 12 year old brother and mom! We are ages 12, 26 and 52 and everyone was a totally equal part of the team. All of the rules and questions were explained and answered beautifully, you can really tell that the employees put time and energy into not only "selling" the story of your escape but really beautifully construct the puzzles to be challenging but fair. All the answers make sense, even if you need several hints like we did, nothing felt unfair or purposely impossible. It genuinely felt like the staff was rooting for us rather than working against us! My brother is nuerodivergent and sometimes has sensory processing issues as far as claustrophobia or restricted movement but the staff's explanation of all the emergency exit points and ways to release the pressure made me feel so reassured and accommodated. No clue what others' experience was but as someone who's typically pretty sensitive toward ADA and neurotypical bias, I really felt like my family was cared for and that says nothing about how excellent the room was! Props on props on props! So much attention to detail and authenticity, excellent story crafting and although you can still see some hot glue spots and paint chips, that's all part of the fun! You're not going to Disneyland after all and the cheap price point is a big bonus. You'd be hard pressed to find an hour of all ages entertainment where everyone communicates and works together for about 30 bucks per person. We will most certainly be returning and with the awesome location next to tons of restaurants I can easily see it becoming annual...
Read moreDo not miss this one of a kind, challenging, Hollywoodesque escape room. Not scary in the slightest, immaculately clean, an experience everyone will remember and talk about for years to come. My 12 year old son and I had so much fun getting to know each other, how our minds work individually and working as a team, and laughing our heads off to solve the puzzles in these rooms. It is a priceless bonding experience, appropriate not only for you and your child, but for players of all ages, team building in a corporate environment, or getting to know family or friends visiting from out of town. There is a great deal of creativity and imagination put into each room, the rooms themselves are like Hollywood movie sets. Add in the excitement of solving each challenge to unlock the next exciting surprise and it is an adventure to remember. Each visit is exhilarating and memorable. The doors are never locked to the exterior of the room, you are not trapped, you are just using brain power and team work to solve the interactive puzzles in an environment that feels incredibly authentic. It is remarkable to see each skill set each individual brings to the challenge at hand. It brings out the best in my son and I, I look forward to our next visit. Restaurants are within walking distance, plenty of free parking, and worth every bit of the cost of admission. Visit and you...
Read more