GameStop — Attraction in Katy

About two years ago I came to this store to buy a Nintendo switch (09/03/2023). The first thing that got me upset was they bypass me on the line (multiple people were taken care of prior to me, people that arrived later) I guess ai didn't get well dressed enough to have money, or because I am a woman. Then the person that was getting my order (Matthew) kept making comments like: " this is too expensive" when I asked for prices, I asked to see the console (the Zelda one) and he showed me holding the box between his two arms like I am a danger. When I finally was able to get what I wanted (without touching anything) He sold me the 2 years warranty stating that I could exchange at any time for a brand new device. I spent $608 on that day.

Fast forward to today. We came in to exchange, Matthew got us and asked what is wrong with the console, I said "I thought it was no questions asked" and he responded "it was never a police of mine" (he was the one that sold it to me stating these things). Then he proceeded to say the police has changed and now I am getting a refurbished console. All this interaction in the "superiority" voice tone Matthew uses (not sure if with everyone). I decided to not do any other business with this location anymore as all my experiences were frustrating, rude and not pleasant as it should be when you getting a new console. It could all be handled differently if this location had a decent customer service. Throughout the years my husband has been a costumer in this location with no problems but when it comes to me it is a totally...

While I despise GameStop and what I've heard of the poor way they treat their employees, I'll first go over what I think is good at GameStop: The selection for modern consoles tends to be wider than other stores, however that's not hard since they don't sell anything that's not in the current generation of consoles. GameStop's employees tend to be kind and helpful, only once did I meet someone who was rude.

Now I'll name what I don't like about GameStop: I'm sure everyone has heard this, but if you bring anything to GameStop to sell, you'll get a penny and some pocket lint for it. Never been satisfied with their offers. GameStop supports a charity called Autism Speaks which aims to raise awareness for autism and, while telling parents that their children are burdens for having a mental disability, and encourages poor treatment of children who can't help themselves. I've never heard any employee or ex-employee say they enjoyed working at GameStop, but I've heard many retell stories of how poorly they were treated. I've gotten "new" items from GameStop that upon further inspection are not new, and have been used, including a copy of Wii Sports that was unplayable due to damage to the disc. GameStop's selection, outside of the current generation, is slim to none. If you want to get an older console, or even just a controller for a previous generation console, you're...

Dion is the perfect example of what kind of employee you should have with your company. I'm hoping that hes the store manager because he sure acts like it. We purchased a refurbish unit from gamestop online and didn't touch it until Christmas. We are all excited because we got a new TV and the xbox for our kids. Well when we connected the xbox it wouldn't power on and looking up online found out that it was a faulty power supply. We sent an email to Gamestop online but unfortunately they didn't get back to us and then we finally just called one of our local stores. Dion told my wife not to worry about it just to bring the power brick and he would swap ot out. When my wife arrived at the store there were 15 people in line but Dion made it move very quickly she was helped within 10 minutes and out the door. Unfortunately we found out that the device itself is a problem too. When we called Dion back that very same night he said no problem just bring the whole thing back to us and we'll exchange it. When you have problems like this arise it's nice to know that there are people like him that ensure that your satisfaction is taken care of. I won't ever shop anywhere else for games other than Gamestop in the future... thank...