Smoothie King — Restaurant in Katy

I call this location June 30, 2024 morning around 9:00am. for a pickup. I spoke with a female and told her that I wanted to order a Medium Lean One Vanilla with Extra Almonds, Greece Yogurt, and No Banana. I let her know that I would be there to pick it up in 5 - 10 minutes. I went to pick it up, and it wasn't done after that time. After I paid I notice that it said Lean One Vanilla and I ask the gentleman at the register and at that moment the girl that took my order said she had done the smoothie as I ordered, which was a lie. I told her 3 times my order in front of customers and her co-worker, the same way I had done it on the phone. She told me we have cameras and we record all of our calls, and I told her to go and listen to the recording, and if you are correct, I will apologize in front of the other customers. And I'm still waiting, jaaa. I ended up asking for a refund and leaving that store. It turns out that the girl is the assistant manager. Besides the Bad Customer Service she gave me and on Top of that a Liar, that was to Much. Her co-worker was very nice. I will never recommend this store, ever or at least, while this assistant...

I visited the store on June 30 at 8:30 pm. Ordered a smoothie. Took it home to my wife. She noticed chunks of plastic in the drink. It was after 9 pm.

I returned the next day with the drink containing the chunks of plastic. Showed the young man who was the supervisor. He looked at me and asked what do you want me to do? A refund and perhaps you should find out where the white plastic came from.

The "supervisor" asked why I didn't come back the same day? The store was closed. You need to come back the same day. He then attempted to gaslight me and claim that they didn't blend it long enough. Really, your protein powder comes in white plastic blocks?

He looked on the store's security video at the time I told him I was there. He showed me that I was there when I said I was!

Lesson #1: Don't order anything there if you can't eat/drink it before they close.

Lesson #2: Avoid this establishment like the plague. Unless you like having chunks of plastic...

Let me start by saying I come here frequently and never had a issue or agreed to the other reviews about service or foood here UNTIL YESTERDAY! around the afternoon I stopped in for my usual pb swizzle bowl and a young lady that made my order (not the young man who took my order) was being what looked to me be very disrespected by management. I felt so bad for her , whatever she did couldn't of been that bad atleast I hope for her sake to get yelled at while making my order as I was standing right in front of them both!but how it looked It truly was so disappointing because to me being in management IT WAS VERY unprofessional. As I will continue to get my normal orders from here I just hope someone who cares about their hard working employees will see this! I did not happen to catch either of their names. Wish I did! I would of Gave that girl with the pretty braides a tip just for putting up with that trying to earn...