Best Buy — Attraction in Kennesaw

I’ve been searching for a large screen TV and came to the 850 Cobb parkway Kennesaw store. A salesman named Logan came up to me and demonstrated 98 and 85 in TCL mini LED televisions. The 98 inch was an open-box (the only one). I was already sold on the tv but when Logan said that delivery and simple wall mounting were included, I made up my mind to buy the television. I was impressed but running short on time so Logan gave me a Bestbuy card and wrote on it the make, model, and that delivery AND simple wall mounting (no wiring) was included. I told him I would be back. About a week later, I returned, but Logan was not available- Î was told he was in training in Arizona. I asked to speak with a manager and one came and spoke with me. I attempted to negotiate on the price but he was unable to lower the price ($1959) . I asked if any other locations had the tv at a lower price- Î waited about 30 minutes while he checked. When I let a salesman know that I was going to have to leave, the manager came back out and explained he was still checking on my tv with other stores. I then began finalizing the sale on the in-store 98 inch tv with the manager. The delivery fee was included, but when I explained I was also given free basic wall mounting, the manager said that was not included- that was only included on new TVs. I told him what Logan said and that he wrote everything on a card. I asked if I drove back home (more than 30 miles to Fayetteville and brought the card with Logan’s writing on it would he honor the free wall mounting. At first, he said yes. I kinda doubted what he was saying so I asked him again- THIS time he said the card would need to have a sku/barcode that he could confirm in the system. I told him he knew I didn’t have a barcode/sku and suggested he call Logan to confirm our conversation. At this time, the saleman next to the manger confirmed that he did remember me and recalled our conversation. Nevertheless, I was told I would be charged $300+ for basic wall mounting. As this brought the tv out of my price range, I was not able to buy the tv. This tv was going to be my birthday gift to myself on 7/20/25. I am the host of the web show “Horsepower, Tech, and Sound- Î was going to have it mounted in my garage with my cars to use a technical display model. Today ruined my shopping experience, damaged my 20+ year customer purchasing history with BestBuy and ruined my...

I ordered a washer and dryer online for pickup at the Kennesaw location as I live 40 minutes away and it is the closest location to me. The washer was already in stock at the store, however the dryer said it would be available the following Thursday (I placed the order on a Saturday). On Wednesday I received a text that my order was complete and ready to be picked up. Upon arrival to the store, I found out that the dryer was actually ordered to be picked up at the outlet location across the street. I was sent across the street and upon arrival I was told that they do not receive new inventory for pickup and I would need to go back to the main location and find out what happened. Back at the main store I found out that the dryer order was cancelled and never fulfilled because new merchandise can not be delivered to the outlet. The worker was very nice and said he was going to get his manager to see if they could help find out exactly what happened (I had not asked to speak to a manager). The manager, Ryan, was rude from the start and acted put out that he was asked to get involved. His only solution was that he would put me in contact with a sales technician to re-place my order. Meanwhile I had already looked up online how long it would take to get the dryer and the earliest pickup date was now 10 days away. I told him this and he again said I would just have to re-order. There was never any offer to see if he (or someone else) could locate an available dryer for an earlier pickup. I would not have loved leaving without a dryer, however I know things happen and would have been open to other solutions. My biggest complaint is Ryan's lack of response to the situation. He definitely needs to work on his customer service skills. I ultimately also cancelled the order for the washer as well due to the dryer being available earlier from a competitor. I also never received any communication that my order for the dryer was cancelled and it even still looked active on the app. I am not sure exactly how the same order was placed to have the two items picked up at two different locations (I am sure it was an error on my part), however Best Buy needs to remove the outlet location as a pickup location if new merchandise orders are not able to be...

I visited this store for the first time in a long time this week. They have been remodeling it for what seemed like a year+ and we’re not open for in person visits. I was expecting an amazing new shopping experience. I was very disappointed. First, the store is really poorly organized now. It is extremely difficult to find products as they are not laid out in a logical way. This has to be one of the biggest merchandising failures in retail history. Second, the store looks half finished. Maybe they were going for an “industrial” look with exposed concrete, but what they did looked like a half remodeled space. What reinforces that vibe is the fact that 60%+ of the shelf space was empty. Aisle by aisle was full of empty peg hooks, bare shelves. But not in the new categories with big ticket items that they added. They had tons of e-bikes and accessories, massagers and exercise stuff. This store was once the number one store in the southeast, now I expect it to close due to lack of identity. Best Buy was never a great operator. They treated customers with disdain and offered very little value for your time and money. I won’t be shopping here anymore and would not recommend them to my friends. Other retailers have better selection and inventory. Online retailers are going to pound the final nails in thier coffin with this new format, poor inventory position and dreadful store flow and aesthetics. If you need electronics and want to touch and feel the merch go to a mass merchant or club store. I forgot to mention that I was in the appliance department for an hour and they had no staff. Same story in the audio/video department. I left and visited a home improvement retailer and bought an entire suite of appliances for my house in 10% of the time I spent trying to get help at Bestbuy. I then ordered the accessories I needed for my AV online and realized I will never go to...