Best Buy — Attraction in La Quinta

I purchased an opened "unlocked" samsung s21 Ultra. First and foremost, I advise anyone here to not purchase "opened unlocked" phones in any condition from best buy. Because the phone will be locked to the first Sim card entered into the device. There is really no such thing as an open "unlocked" phone and I believe this sounds like misrepresented selling tactics, if you ask me. So, although the phone was at one point universally unlocked it will not be when it gets to you because its previously been opened and a sim card has in fact tied it to a carrier, but you as the customer have agreed to purchase an "open" product in a specified condition.

To add to my troubles, the phone did not match the packaged information on the outside of the box, so the store refused my return a day after having had my purchase. When I contacted best buy customer service through phone I was happy that they were willing to work with me on the return and not immediately shelve it as a "suspicious" customer problem.

Best buy phone customer service wound up having zero clue about the true status of my return. I wasted 10 days with the product delivered back at the warehouse, in constant contact with customer service, being told my refund process would be getting cleared within a certain amount of days. They then said someone would call me back in 48 hours regarding my refund and they did not.

Had I not took the initiative of contacting customer service through the bby forum I would've been screwed a thousand dollars and twidling my thumbs with a locked phone. Because when I shipped my return I was not notified that I had to factory reset it and it was not common knowledge to me. By the time bby forum located my package and questioned why the return was pending, I was then informed that they needed my pin to access my phone to factory reset it for me. My response was a day too slow and the product was returned to me. I then was made to feel like an exception was being made on my behalf because the return was now being made outside the return window. Fortunately, bby forum reasoned with me and contacted my local store and my store was able to help me reset it and refund it. I had to fight the restocking fee with bby forum, which took me another day and half of my time. At first I was getting hassled that the restocking fee was due to me opening the package and on me to cover. I had no choice but to open the product, because there was no way of me knowing the product was incorrect until I opened it and assessed it, so the fault for opening the package layed in best buys warehouse error. I was dissatisfied, but still persisted and brought up wanting to talk to a supervisor and eventually was able to recieve my restocking fee.

I have also read this problem occurring with listed "unlocked" IPhones that were purchased as previously opened, and people becoming outside the return window and having no choice but to struggle and wait up to, sometimes 6 months to have their carrier override the locked status.

I'm giving them a 3 star rating overall because at the end of the day my problem was resolved and the bby forum was very helpful. My store helped me to the best of their ability and were kind and attentive. But, this whole process also included my sheer persistance for an entire month and staying on top of the refund process, which meant researching another avenue of communication with Best buy forum. Use the bby forum for any customer service needs and skip the phone customer service line.

If you shop with Best buy for an "open" phone to get a deal, or wind up receiving a product that doesnt align to the packaging, you've been forwarned about the persistance, energy and time necessary to recieve your funds back. I will never purchase a $1000+ product with a high chance of return, from any store, ever again. Save yourself the trouble, allow my lesson to teach you something and buy new directly...

Started the day at Costco 9/16/20 looking to buy a brand new washer dryer set, they didn't have anything in stock in a brand we like and the employees seemed too inconvenienced by our attempts to find an in stock set. Tried Lowe's, took 10 minutes for the 4 employees at the counter in the appliance department to even acknowledge us, he then immediately proceeded to say that most their sets are back ordered and will be at least 1 month until install with not a slight hint of caring about making any sale. Plus he adds he's unsure if they do propane gas conversion at install. (Mind you this is cash in hand at least $1500.00 sale Costco or Lowes could have made if they even tried) Finally Googled best place near me to buy a set and pulled up best buy. Would have been my absolute last thought if not for Google suggestions but although they were busy when we arrived (unlike the Costco or lowes employees) but welcomed us and said I'll be with you asap. Helped us through the decision process, competed our purchase with a delivery and install on tue 9/22. $2200 dollars later I've finally got my first set of brand new to me washer and dryer coming to me and have had my perspective changed about where to buy future appliances from something as small as a coffee maker to a fridge.

Update: Downgraded from 4 stars to 1 star because install was delayed 3 times due to complications ordering my L.P conversion part(specifically requested at purchase)and customer services several attempts to correct the situation were just unacceptable/nonexistent. Bestbuy subcontracted our installation to another company(unknown and not provided to us) which ended up saying the reason my dryer wasn't installed was because she didn't want to pay the shipping(she considered excessive) as if her budget was me, the customers, problem. I can not comprehend why she was explaining to me what her companies ability was to financially facilitate my purchase in comparison to bestbuys ability to pay shipping. I paid in full, in store! I paid for products, installation, and the special conversion kit for propane and special installation for that part. Bottom line is the company is contracted (in a legal way that matters not to me) with bestbuy to complete delivery and installation of said products, and is compensated for their assistance to bestbuy. This company failed horribly, and bestbuys customer service was ready to listen but did not offer any kind of refunds, extended warranty, or just genuine apology for the huge problem this created in our lives for almost a month. Dryer finally installed 10/7/20. We purchased Maytag despite favoring whirlpool because maytag was in-stock for installation in less than 30 days...ironically it took almost a month. Wonder how much longer it would have taken had we gotten...

My wife and I bought approx. $10,000 worth of LG appliances about Two and a half years ago. Three of the appliances broke down within a few months of them being delivered and installed. One of those was the refrigerator. Each and every time we called LG, they stated that they did not have a service guy in our area. They would then give us phone numbers of Service Companies outside our area which we contacted and were told by all of them, that they no longer service LG because of to many problems. In short LG had nobody to fix our Refrigerator. We then went in and explained to Best Buy in La Quinta where they were purchased and to their credit they sent someone to repair it. Unfortunately the refrigerator has since broke down with the same exact problem several times and the last time they basically had to rebuild the whole unit.The Service Tech stated that if this doesn't fix the problem they will have to replace the refrigerator. Well, it broke down again and we called the Service Tech from Best Buy and he assured us he would get right back to us. He never got back to us and wouldn't return our messages. This caused us to go back into the Best Buy in La Quinta and they stated they had repaired it several times at their expense so the only thing they could do is give us $200 off a new refrigerator. So they wanted another $3000 for a similar unit. Obviously this was not acceptable as we were sold a defective unit from the start. To add insult to injury they stated that we wouldn't have this problem if we had bought the extended warranty. The Fridge was basically defective right out of the box so their Extended Warranty comment was insulting and disgusting. We didn't buy the fridge from LG, we bought it from Best Buy. We have purchased over $15,000 in appliances and electronics in the past few years and would certainly purchase much more in the future. We are completely blown away because they won't budge to replace the unit and they are totally willing to lose a very good customer. They don't return phone calls ever and are very rude when we go into the store. We don't normally write reviews but we had no choice here. We are also filing a formal complaint with the BBB and will be sharing this experience...