I visited on December 27th for the after-Christmas sales, giving them a day to organize their discounted products. However, the experience was frustrating and disappointing. Items labeled as part of the 50% off Christmas sale rang up at full price at the register. When I asked the cashier to check the prices, she argued about every single item, claiming they weren’t marked with red tags, even though they were clearly Christmas or gift-related items. After much back-and-forth, she finally checked the prices, which took forever.
Some Christmas gift items were marked down, but Christmas decor wasn’t, which made no sense since the sale was supposed to apply to all Christmas items. To make things worse, there were three more Christmas items she had to ring up separately for some reason. Although she told the manager they were supposed to be half off, only one item was discounted, and she didn’t even inform us of this change—she just snuck it in.
The lack of clarity, poor communication, and dismissive attitude made this an awful...
Read moreIf you are a discount shopper, this particular Marshalls is in the 5 star zone for many reasons. Their store is immaculate, with everything being in its place including correct sizes on the racks and home goods items on the right shelves. I know this seems a low bar, but if you shop at TJ Maxx, Off 5th on El Paseo, Ross and other discount stores that are in the same competitive space, this is not the norm. The Ross staff down the street hollers at you "WELCOME" in hope that distracts you from seeing the piles of misplaced merch in the aisles, and then you end up waiting in a monumental line that makes you wonder if you really need that $19.99 item. At this Marshalls, I can find nice displays of clothing at the front of the store of multiple brands' offerings, with my size 2 or 4 still available on the rack. The dressing rooms are clean and offer nice lighting so I don't obsess on my imperfections. Overall a great experience shopping here and I definitely recommend...
Read moreI don't like going to this store, even though it's actually a great place, especially during the holidays. They have good deals on Christmas decorations. The reason I avoid it is because there's a lady with a judgmental look and crooked tooth who always follows me. I'm not sure if she's interested in me or just wants to see my dog. She doesn't scare me, I just don't want to talk to her. In addition to encountering that peculiar woman, I discovered some beautiful writing materials to express myself through poetry or daily reflections. I also came across a jar of expired olives, which I should have brought to the attention of the store manager, but the “unusual” lady prevented me from doing so. I passed some time by browsing the snack isle until I couldn't see her, then I promptly joined the queue, purchased my gourmet marshmallows in a fancy box, and got the hell...
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