Mattress Firm Lakewood — Attraction in Lakewood

12/03/23 edit for my review: the manager called me back. Turns out it was a big miscommunication. He called to figure out the story. And we both apologized for the troubles. Just the simple fact that he took the time to actually call me back speaks volumes. And I will bump it back to 5. Most people or companies don’t care about customer satisfaction but they do so that speaks volumes on its own.

12/02/23 edit for my review: I am choosing to downgrade my previous 5 star experience to a 2 star do to trust. By all means this is just my perspective and I don’t consider myself entitled. I was told that if I find my mattress at a cheaper price within a set time frame. To let them know and they will make the difference as a credit in the store for me to purchase something else. Reasonable. Well less than a month later Black Friday dropped my mattress 6% on their own website. That’s a 200 savings for me so I called the manager and asked about it. he said that he will get back to me. So I told him no rush. That I’m just happy that I came across the savings and felt lucky. So far it’s been over a week. No callback. And every time I’ve tried calling the manager. He never returns my call. Found it odd. Only thing I would find that could be an issue is that my new mattress is a warranty claim. However, isabella told me that I still qualify for the price honor on the day I bought it to help assure us on our selection. And now I feel lied to. At least have the courtesy of returning my call.

Isabella was amazing in helping my wife and I pick out our new mattress. She was very informative, upbeat, sincere and we would recommend her to anyone shopping around for a...

My dad and I walked into Mattress Firm in Lakewood today thinking that we'd be purchasing a replacement for his 30 year old mattress. We left the store having spent more than we hoped but confident that the bed that he purchased would be worth it. My dad is in his 70's and has some health issues.

Marcus, the store manager, took the time to explain the overwhelming types of bases and mattresses. Neither my dad nor me realized how much frames and mattresses had improved since the 90's and that we could afford a high quality bed and frame that will hopefully help with my dad's health problems and make it easier for him to get in and out of bed by himself.

Marcus was very patient, he let us fully finish asking our questions before answering them. My dad needed a new bed urgently and Marcus was able to schedule the delivery within a couple of days. He was very helpful and kind. I didn't feel like he was trying to upsell us. I'm really happy with what my dad chose and the price was reasonable. I don't know if it'll last 30 years but I'm glad that my dad will be more comfortable.

I don't know if my dad is particularly bad about this, but he tends to repeat his jokes and he kept talking about Sunny Kobe Cook. He's my dad, I love him. I listen to his jokes and his stories even though I've heard them a thousand times. I really appreciate how friendly Marcus was. He paid attention to what my dad was asking for in a mattress and he also paid attention to my dad's jokes and stories. He...

From vomit stains to outer space - thanks Marcus!

Who knew a near-death experience in college involving tequila, a suspicious burrito, and my now-legendary vomit-stained mattress would one day lead me and my dude to outer space? Let me explain… ahem.

Enter: Marcus, the comedic genius and mattress guru who made this adventure possible. I walked into the store with my boyfriend, hoping to escape the cursed relic we’ve been calling a “bed” – a sad, ragged rectangle filled with memories and probably bacteria. Marcus greeted us like an old friend and somehow made mattress shopping feel less like a chore and more like hanging out with memory foam samples.

We laughed, we tested, and fake-snored on several different models. Marcus cracked jokes, educated us on coils vs. foam like he was teaching a TED Talk, and introduced us to this futuristic adjustable frame that uses “zero-gravity” like technology. Yes, apparently we will now sleep in zero-G like an astronaut. I’ve basically joined NASA in my sleep. I'm half expecting to wake up floating or at least a few inches taller.

Needless to say, we bought it. Mattress? Heavenly. Adjustable base? Life-changing. Relationship with Marcus? I would make my dogs middle name Marcus if my boyfriend would allow it.

So, if you're sleeping on something that smells like regrets and college parties, go see Marcus. He’ll turn your tragic sleep situation into a luxury space-age experience. 10/10 would leave the vomit mattress...