Petco — Local services in Lakewood

So this is for the man with the beard and I believe bald head that was working at 4pm on Valentine’s Day 2025. Sweetheart, you can’t just look at someone who’s shopping minding their own business and decide in your head. Oh they’re definitely stealing Like you should wait until they actually try to steal because otherwise that’s just discrimination. My dog is very spoiled. I spend at least 4 to 500 in your store a month. I’ve never stolen from there. I also don’t need to steal because I make in one or two days. What you make in a two week paycheck. And just to enlighten you because apparently you don’t know this, but when you have teeny tiny little items, and you put those in one of the shopping carts with all the holes in them, Guess what happens? They fall through! Yep, that’s right when you put those in with nothing to keep them from doing so they fall through the holes and they fly all over the floor. So whenever I have little things, I put my jacket and the little baby seating area and I put things that are tiny on top of my jacket so they don’t fall through. I don’t know why you followed me aisle to aisle. I literally was just shopping and putting things in my cart. It didn’t look like I was attempting to steal because I wasn’t. I grabbed things and then I put them in my cart. And so you waited until I was checking out and went to the register across to sit there and stare, and as I started at the back of my car moving towards the front, I put two things on the counter, and you raced over and said you have things in your jacket! Like no shit dude I don’t have 18 hands. I can’t put everything in the car at one time. If you’ve had waited and I purposely didn’t put those things on the counter and I said that that was it that’s all I needed to buy then yes you doing something like that at that time would make complete sense but that’s not what happened at all. I’m sympathetic to the fact that theft is a huge problem at many retail stores, but accusing people of stealing before they steal is honestly just weird. You basically just treated a customer who spends more than most like a thief because you jump to conclusions I’m assuming because I have a lot of tattoos And it was interesting to see her eyes a light with wonder when I pulled all the hundreds out of my wallet. It must’ve been very eye-opening to see that not all of us are living in poverty. Do better and stop harassing people I’ll be coming in in the future you’re welcome to check me and all of my bags at the door, but leave me alone...

DONT BUY THEIR SALTWATER FISH!!! Bought a Blue Tang fish, along with a couple Clownfish. Drove home, maybe 10mins away from the this location, and the Blue Tang was barely even moving. But acclimated her to the tank for 30mins or so and floated out. Not breathing or swimming. She had a white ish on her belly. After waiting to be sure she passed, I called Petco and I was told to bring the dead fish in. But my hubby had read on the Petco.com website NOT to bring the dead fish to the store but instead take a photo and contact customer service. So prior to going to the store I contacted customer service and was told to go to the local store because customer service can not issue a refund/replacement unless purchased at Petco.com. So I go to the Lakewood location where they were purchased. Talked to the associate upfront and explain what happened but that I needed to keep it low key because my special needs daughter who had been saving her money to get her fish didn't understand what/why/where her "Dory fish" went. The associate was very understanding and said yes of course just go back to the fish area and get the replacement and let the lady working in the aquarium know. So I did just that and she says they can't replace with the other Blue Tang nor could we purchase it, because it was sick. And then said they don't return saltwater fish. But to talk to a manager. So I go back to the front and asked for a manager. She wasn't there but was told to contact Alecia the following day, and that they would get it all taken care of because they wouldn't upset my daughter. I called the following day, and asked for Alecia. She said well "I don't know anything about fish." Put me on hold for a minute and comes back and says sorry we won't be giving a refund or exchange. ...

Save your dog the anxiety and poor experience, visit another location. This Petco Grooming location is the definition of poor customer service and skills.

I dropped my Schnoodle off at 10:30, in standard grow out condition, no matted hair, requested they use an #5 on her body and teddy bear cut on her face, ears, and tail, as a previous salon last did, and was quoted 2-3 hours, which is very standard.

I received a call at 1:30, which I expected to hear my dog was finished and ready to be picked up. Much to my surprise, I was instead informed the groomer had left and my dog’s service was not complete.

She had been there for THREE HOURS to only be pre-cut and bathed. When I arrived to pick her up she was still wet, her fur is uneven, and her tail is completely bald. After seeing their pre-cut work it’s probably best that her services couldn’t be completed. Who knows how shaven she would have otherwise been.

I can understand an emergency. What I don’t understand is why my dog was there for 3 hours only to be kept in a kennel and minimally serviced. Had the groomer not left in the middle of the day when would my dog have been done? At the 5 hour mark? The amount of dogs that were in kennels in the back yelping when I arrived to pick up my wet dog was overwhelming. After speaking with the store manager, Tori, it’s clear that this location is poorly managed, and they should be ashamed of how they treat those dogs. If you can’t attend to the amount of dogs you are booking, reduce the amount of appointments you allow to be booked. It’s a...