Lancaster General Hospital — Attraction in Lancaster

If I could give this hospital a 0, I absolutely would. I believe they are HUGE reason why he passed away. My father was a patient for about a month here. The many times I check in with him, there was always some kind of safety issue/concern happening.

One night I called in and he was EXTREMELY confused. I asked the operator and the unit secretary to report a stroke alert. It takes ALOT for me worry, let alone, call for a stroke alert.

Neither one knew what to do. In fact, the unit clerk gave me lots of attitude and yelled, "I CAN'T CALL A STROKE ALERT, ONLY AN RN CAN".

As far as myself, I've worked in a few hospitals, and usually during a proper orientation, you are told how to report a stroke alert- if you're too afraid... you run to the nearest doc or nurse and let them know a family member has a concern that their loved one might be having a stroke.

I asked the unit clerk if she could go find the nurse, as I am an RN would have been THANKFUL to know a family member made a staff member aware of a serious health concern. She told me that she did look for the nurse (even though I heard no movement on the phone or in her voice) and that she was in another room. There was no sense of urgency or concern. Unfortunately, I'm too far away from the area or I CERTAINLY would have drove into the hospital. I was so scared for my father.

I asked the unit clerk if she could transfer me to the nurse's phone just I could quickly relay the message and she told me the nurse would call me back.

The nurse did call back, and just as the unit clerk had attitude, so did she. After she finished her attitudinal sentences, she casually with me that my father's hemoglobin was EXTREMELY, he was in the process of receiving blood and he had thrown up blood that dad.

I. Was. Flabbergasted.

I had my sister go in to check on my dad and make sure everything was ok with him.

I called in to speak with unit manager, who, off the bat, was extremely defensive in nature. I had a conversation about how it is to be an RN, especially a unit manager, to treat other with respect and the importance of customer service and how one's own leadership style trickles down to the people they lead.

I called the patient advocate service, which is a wonderful team, but I don't think they are solely to be the patient's advocate. They sort coordinate meetings for the person "complaining" and the appropriate department the "complaint" should go to. The department ended up connecting me with someone who was associated with the Director of Nursing. I shared my safety concerns and asked why I wasn't notified. She shared that the practice is for only one person to be called and they would relay the message to the rest of the family. I shared that my dad's first contact was a bit overwhelemed with my father's complex issues and had a hard time relaying what was happening to my father. I did not want to disrespect my father either, because I know him and that family member were very close. I asked if I could be notified also. (The hospital where I worked at, the doctors would call the 2nd contact, if it was requested). I just didn't feel very much solved during that call.

Fast forward to my father's discharge. He was discharged with no wound nurse. This is a complex situations, but I felt, as a fellow case manager myself, there could have been other options set up. I would have asked my father for a family meeting with his daughter (me), to see if there were some other ways to look outside the box.

The other issue I had, is the way my father was discharged. I'm not quite sure what the hospital's side of the story is, as I've called in a few times asking to speak with the head of security. My father had NEVER expressed any fear to me, but, however he was treated by security during his discharge, he kept telling me he could never go back to that hospital. They tried to force him to leave with huge hospital-acquired pants that kept falling off him. He still wasn't feeling well and still bleeding. He would share that story of the maltreatment he...

I took my son to this ER after being told by an urgent care provider that my son needed to go to the hospital. He tested negative for the flu/covid/strep and they performed a physical and said they were concerned that he had meningitis. He needed testing the urgent care could not provide. So I followed the doctors advice and went to an ER. The check in with the hospital front desk was great! The front desk staff were very friendly and welcoming. It was a good impression and I felt good about being in this hospital. That changed as soon as we got back to be seen by a nurse and doctor. I explained to them what the urgent care had told me and brought the paperwork for them to look over. I had told them that my son’s father is also a nurse and he suggested we could draw some blood to find out if it was meningitis if it was bacterial or viral from the white blood cell count, before thinking of the spinal tap. The doctor talked down on me and was very aggressive for absolutely no reason. He said “so you want me to poke holes in your child” my son was terrified. “If it was my kids I wouldn’t poke holes in them” I said it’s what I was told to do as the next step please?! When the doctor left my son cried. It was so embarrassing and unprofessional for him to say these things in front of my child and scare him. The doctor had ordered the blood work but was not happy about it. The nurse made sure to also let me know, getting blood work would HURT my son and we were going to be there a very long time because of mine and the urgent care’s suggestion for blood work. My sons father called me shortly after the doctor left and I told him about what was said to me and he decided to come in and check on my son and the care he was getting before his shift and WOW how the doctors and nurses attitude changed! My boyfriend was visiting on his way to work so he showed up in his scrubs and had his badge on it stating his position at his hospital and that he is a Navy Veteran. The doctor was so friendly, kind and shared concerns all of sudden. When we were leaving he even pat my boyfriend on the back and told him “your sons a cutie”. Completely different than how I was treated! It was just embarrassing and completely unprofessional the way I WAS treated. To say that I want to just poke holes in my child and scare him?!?! I thought I did the right thing going to an urgent care before the ER and then when they told me to go to an ER I get treated like I’m an idiot and bad mom for trying to get the testing I was told to get?! I can’t help but feel some prejudice was happening because of the way I was treated compared to how my boyfriend was treated. I can not say for sure what that prejudice was but I would really encourage the staff to not be so judgmental and snarky. It really effects the trust patients can form with them and its not fair that a mom has to feel like a bad mom for doing what they were told by another professional to do. Ideas staff may have in their head about a patient are not necessarily true. There is much more to a person’s situation then what you can tell in these limited interactions. Why treat someone this way who was obviously just trying to make sure their son is okay, had been nothing but kind to you and who genuinely wanted to work together with them to make sure a child is okay and gets the care they need and deserve….WHY try to make a feel like a bad person for that?! Why couldn’t this experience have been us...

This is the 5th time I’ve had to come for surgery hip replacements now. Everyone in the orthopedic wing is very nice but there were problems with both hip surgeries and during my right hip he used a 36 gauge ball and later let me know he needed a 41 gauge ball. After the surgery I was just sent home and the hip was in terrible shape and dislocated 3 times.

Now I have two large scars and cannot put any weight on my right leg. They told me I’m not approved to go to Lancaster Rehab Hospital but won’t give me a reason why. My suspicion is it’s due to me requiring financial assistance right now. I cannot even walk around the PT room without getting dizzy.

My case manager was straight out rude to me and told me if I wanted to know why I wasn’t being admitted I’d have to call the Lanc Rehab Hospital

I called the office of Jan Bergen for help and have already talked to my insurance who said I still have plenty of time to use at a rehab facility.

Case management didn’t list any reasons in the system why I was being turned down according to my nurse last night - but they are trying to send me to Reading which doesn’t work for me due to the fact I live in downtown Lancaster and all of my support system is here.

I’ve had a series of bad experiences throughout this surgery including a 6 hour wait in the ER when my right hip dislocated.

A friend that works at Lancaster Rehabilitation told me yesterday that they are not even at 50% capacity and didn’t understand why I wouldn’t be admitted given my lack of mobility and the fact that I have a bad cold that I’ve brought to several nurses and doctors and no one will address it

I am in desperate need of help after 5 surgeries just for two hip replacements, both of which could have gone much more smoothly.

I have no support system outside Lancaster so I hope the hospital will do something about the cruel way I am being treated by case management.

What is disappointing is the lack of concern for my feelings and wanting to have a support system nearby. I told them I refused the clinics in Reading and York - and the reply was “well you can’t stay here”

I’ve been in the hospital since Monday and unfortunately things have gotten worse instead of better. I called the office if Jan Bergen who I thought might care after she sent me flowers after me having to sit in the OR FOR OVER 6 hours with a dislocated hip. My entire leg is numb and I’ve been developing a cold since last Friday who I’ve told the doctors about every morning during rounds and they still haven’t ordered me anything to help it.

I feel very light headed even laying down and it really triggers my anxiety to be told my only two options are reading and york when my entire support circle is in Lancaster and I need my friends right now. I was supposed to have both hips completed in 6 months but it has now been over 6 months and I’ve had 5 surgeries and long rehab stays. I need to feel safe in the environment I’m going to.

I’ve been getting very light headed since I’ve started PT. My entire right leg is numb and the PT team is afraid to...