Regal Largo Mall — Attraction in Largo

I refuse to remove anything prior. Let me explain why one star again. Regal hides things within the small print of their "Regal Crown Club". I had more than enough points to purchase a free movie ticket for my friend that was attending a movie with me. I explored the app prior to attending the movie and noted that the needed points were 18,000. I did not immediately purchase the free ticket as I was not sure of their participation. I waited until arrival at the theater. I was notified at the box office that they could redeem the points for me to make the ticket purchase. What the box office neglected to say was, the transaction would take an additional 2000 points unless I use the app myself. So now instead of only 18,000 points. I am out 20, 000 points. That 2,000 is enough to make me very angry. I did go and look to see why this happened. It took some time to find buried deep within the small print that there is indeed a difference between when you redeem the points yourself, or if the box office redeems the points for you. This policy is not well publicized. Nor does the box office employee warn you of the difference. I was standing there with my phone. Had they stated it would take 2000 more points, I would have refused and completed the details on the phone. It is so simple. Instead they just rudely and selfishly collected extra points. I am completely at a loss. Stuck in a contract with Regal for the Unlimited pass deal. Don't get me wrong. I do get my monies worth out of the unlimited pass. In fact I promote the unlimited pass to many friends and co-workers. I have since re-thought my promotion of Regal theaters. I do not like such terrible small print policies. I may never speak of the theaters to anyone again. Just play out the end of my contract and re-think my dedication to their brand. I am sure that within time the other theater brands will follow suite with their own version of unlimited if Regal continues. I have other options in my well populated area. I may just change to a different brand. So disappointed in Regal right now. The only way for them to make it right would be to refund the 2,000 points that I really would not have needed to spend.

Ok, so they have increased my opinion and then yesterday tanked the opinion again. I have joined the Regal Unlimited which I personally think is a great savings if you like to see movies. Yesterday I ran in to what had to be one of the worst things that can happen with the Regal Unlimited. When you purchase a ticket for a show time you will be locked out from purchasing any other tickets in the same time frame. I purchased a ticket for Midway at 12:15. On the film beginning it was noted the screen was very dark, almost as if you were watching through dark sunglasses. It made it difficult for most of the movie to see any actual scenes. You could make out shapes and faces at times slightly. I guess there was a bulb problem with the projector. They offered refunds. The entire theater full of people were yelling and dissatisfied. I of course purchased my ticket under the unlimited, so it was free. No refund. I attempted to get a ticket to a different film, was locked out due to already having a ticket for that time frame. Ultimately I chose to just go back in and endure the terrible projection for Midway. I do no understand having a bulb issue on the projector. One would think that you would keep spare bulbs on hand, and change it instantly when there is an issue. I worked in a theater in the past. We always had bulbs, and would stop a film is there was an issue. Put a glove on, take the malfunctioning hot bulb out of the projector, replace it, and resume playing the film. I am unsure why this was not the procedure. It is extremely disappointing to have wasted my time to see a movie, that I could actually see very well at all. And be stuck so I couldn't go to a...

I purchased 2 tickets online for a movie at 3:50. We arrived 20 minutes early and went to sit. My seat didn't recline (the button didn't work at all). I thought no bigge, we'll tell someone and they'll move are seats to new ones. We waiting at the side counter for a few minutes before anyone noticed us. When they finally did and I explained my seat didn't work.

They had to ask me several times which seat (D6) and they said they'd go check it. We waited at the side counter for over 10 minutes before i asked them again what the status was. At this point it was 3:48 and our movie started in 2 minutes. (I personally love watching the previews).

The manager came in at this point and walked right past us, grumbling about how checking seats wasn't his job and got short with the employee. He turned to us and told us the seat had already been checked and was fine. Apparently we had been standing there for nothing and no one told us.

So we go back in the theater. Seat still isn't working. We go back to the now busy consessions counter and tell the manager. He says "I'll just check it myself" clearly upset and having to do it. We follow him and sure enough the seat doesn't work. At this point I'm really upset with how it's been handled and ask for a refund. He gets very polite at this point and says no problem. I paid on my phone so he asks for my phone and i hand it to him. He stays with my phone at a front register for 5 minutes before saying he was going to go to the front ticket box computer where they were not busy.

So i allow him to take my phone into the front box (where i can not enter) and we sit and wait for another 5 minutes. He then comes out and asks for my credit card as well, explaining that the employee currently in the ticket box will know how to do it (then admitting he didn't know how).

We then sit and wait for another 10 minutes. He let every guest who walked up to the window be serviced before refunding me. In total it took us 30 minutes from the time we first raised the issue to getting the refund. We had to book tickets at another theater

The manager was polite at the end and admitted he'd been only doing the job for a week. However it took him 30 minutes to end up just refunding me and didn't start out polite at all. I had surgery literally a week ago and can't stand for long periods of time and ended up having to sit in the car video game seat waiting for him.

Overall it was a miserable experience. I eventually got my refund but we now have to see a much later movie elsewhere and wasted 30 minutes standing around being an "inconvenience" to them.

I've been going to Largo mall theatre for literally 20 years and I think after today I won't be back. Things happpen but it's how you handle them that counts, and this was not handeled...

Very disappointed in my experience. I had been to this theater at least six to eight times before my recent visit this past Saturday. I had not yet run into a problem until then. My wife and I had purchased two tickets to see Black Widow. We then went to purchase a drink and a small popcorn, with the intention of upgrading the popcorn by using 1,500 credits from my Regal app. At the time, I had over 8,000 available credits. When I selected the promotion, it asked me to verify my email address again. I hit 'Send' but it never went to my Outlook email address, despite trying twice. I showed this to the employee working the desk and he asked to scan my barcode. He did so and it showed I had 0 points. He then hit 'Send' himself and it didn't work. Additionally, he looked at my screen himself and saw that I had over 8,000 credits and the promotion available. However, this wasn't good enough for him and he said he would not do anything for me. I now have over 13,000 credits and I don't think I'll be going back to use them. What a waste. It ruined the first ten to fifteen minutes of the movie for me because I was trying to let it go, but struggling.

What is the point of having credits if you can't use them? What happened to customer service? The only thing I was asking for was to upgrade my popcorn. How difficult could this really have been? We're talking about a difference of a few dollars and a few scoops.

I didn't get the employee's name because I was too upset, but he was a thinner, white guy with no facial hair wearing a ball cap. This was at approximately 6 pm on Saturday, July 17.

If I go to another Regal movie theater, it will not be at the...