Rudolph's Christmas Trees — Attraction in Las Vegas

My wife and I were just recently married, and came here to get our first Christmas tree as it is right across the street from us in Tivoli. The purchase went ok and we were guaranteed the tree would "stay green through the holidays." We put it in a safe area of our living room, away from sunlight & heat, watered daily etc... within a week it started to lose most of its color. Within 2 weeks, it was turning yellow & brown on the tips of the branches. Still having 10 days until Christmas, we got a new tree from another place and decided we should claim our "guarantee" from Rudolph's as a matter of principle. This is where it got interesting...

We calmly showed the staff photos of the dead tree, our original receipt, quoted the guarantee given by Joey (one of the tree lot employees). The staff said, "let me call my Dad over." Moments later, the presumed owner of this location comes out to handle the situation. He starts by defending his pride and location of 24 years and counting of selling quality Christmas trees. We reassured him that he had a good Christmas Tree business, but we must have received a diseased tree or one with issues. Even Apple sells a bad Iphone once and a while. He continued to defend his tree and said he would not honor the verbal guarantee his employee had given us. He was willing to replace the tree in that moment, but not give a refund. (Keep in mind, we bought their overpriced Christmas Tree stand as well, and did not ask for a refund for this, just the tree).

He finally offered half of the amount of the tree after unnecessarily defending his dignity and pride for 5-10 minutes. He said, "I will give half of the price of the tree because I am a gentleman." We politely said a guarantee typically means a full refund if it is bad product, and a gentleman would give a full and proper refund without arguing.

THEN HE LOST HIS COOL! He accused me of lying and threatened multiple times he would have us "KICKED OFF HIS PROPERTY." He raised his voice, threatened physical force, and would not honor said guarantee for bad product. My wife and I did not raise our voices a decibel throughout this conversation. Finally, he angrily pulls out a fat wad of cash kept by a rubber band, and throws three twenty dollar bills at us, red in the...

If you are used to the traditional “cut your own tree down” and run around in a hay maze kind of experience, then this is not it. So we were a little nostalgic to discover that Las Vegas does not have any authentic Christmas Tree ‘farms’ like that.

On the plus side however, there is a large selection of trees from which to choose from situated in a large parking lot, in the middle of a large luxurious shopping district with shops like the Cheesecake Factory , Total Wine, REI etc.

The service is great and fast. They even help you tie the tree onto the car, so all you have to do is pay, then wait in the car while they tie the tree onto the roof with ropes. There are also, white , red and even pink frosted trees to choose from!

The trees seems to start at just over $100 and get very big and pricey fast. But I suppose it makes sense that you are paying extra for these living things to be shipped for hours all the way across Death Valley. They seem to only sell the better quality and pricier bushy kind of pine here.

Bonus is plenty of parking...

Words can’t express the gratitude I have for John and his team. I’m a nursing student and this holiday season was tough. After shopping around and being ridiculed by other tree lots because of my budget, I found myself unsure if I’d have a Christmas tree at all this year. John responded to a review I gave to a location he no longer owned, and was nice enough to help me even when I had a bad experience with someone else! This man has a heart of gold and if there is anywhere in the world I’d send someone to buy a Christmas tree it’d be here! Made my families Holiday! Stop by if you can he cares about the community and deserve’s your business!

Doctors, lawyers, nurses, EMTs, physical therapists, etc. He cares about what we do for the community, I highly encourage you all to shop here!...