SEPHORA — Attraction in Las Vegas

Worst customer service I have ever experienced at this location! I have never felt inclined to write a negative review, however, Maria and Priscilla who claimed to be managers at the store we’re completely unwilling to service a customer outside their doors when requesting to purchase a gift card. They demanded that I put a mask on for 30 seconds to come inside to purchase the card. I refused to wear a mask, as I have personal/medical reasoning behind wearing a mask. It does not have to be disclosed why one cannot wear a mask, discrimination for not wearing a mask does not validate the scene and refusal for service. There were 5 workers all standing there, not helping other customers and not one was willing to help. I have purchased at the door recently due to the respect that they ask to have mask usage in their store and tangible gift cards are not part of an online order and must be purchased in the store. A corporate complaint was also followed up with the incident. Discrimination is not tolerated and I surely hope Sephora holds higher standards than what their employees...

Customer service is worse than Walmart. Went in, heard someone greet me (barely heard them and couldn't see who) walked around for 30+ minutes. Was not busy, maybe 3 other customers there. Lots of people working and no one offered to help. Everytime I saw an employee they would run off and act like they were doing something else or just walk around. It's like they avoided participating in customer service like they plague. Cashier is the same one I've seen a few times, acts like she hates her job and doesn't ask if I want to use my points (I forget to ask about it so it's nice when people do their job and remind me I have points to use) Overall, this store needs better training and people willing to be professional and...

Every time I walk in here I feel like I am not getting as much help that I am used to getting at the other locations. I had a couple questions about foundation and concealer and they Recommended a color that just by looking at it I could tell It was at least six shades too dark. They didn’t even offer to swatch or anything. It just felt so weird. I’ve been in about three times including opening day and each time I am a little disappointed with the recommendations I receive and the help I get. They seem irritated if I have a question. And I’m not normally obnoxious. Most the time I kind of know what I want when I go in there. But I am grateful that this location is so much closer to home than...