Staples — Attraction in Lauderhill

Not very happy with this locations service. I designed, printed, and taped together a customized Monopoly board at home. I was on a mission to get this laminated. After an unsuccessful attempt at the first office supply location I went to, due to their printing/copying/laminating services area being closed, I decided to come to this Staples location. When I arrived to the services area, there were 3 customers ahead of me in line. The first customer in line was checking out and they had a laminated item, which I took to be a good sign. Shortly after I arrived, a few more customers gather in line behind me. There was only one employee working in the services area while there were other employees just walking around the store, not actively assisting customers. They should’ve had another employee come assist in this area. When it was my turn, I advised the employee I needed my item laminated. Employee walked over to the laminator and back and advised he would have to create a ticket for me to leave the item and pick it up tomorrow, as the laminating roll needed to be changed and his manager would have to be the one to do that. All employees working in this area should know how to change the laminating roll, so customers don’t have to wait for one specific employee to do it, who may not work every day when it’s needed. I agreed to leave my item to be laminated and picked up the next day. Employee created and printed a ticket and took my item and placed it on a counter. Employee started assisting another customer and I was about to leave, but then I realized I never received a copy of the ticket created. I waited a few minutes for employee to finish assisting other customer and then advised I never received a copy of my ticket. He walked back over to the counter where he placed my item and came back with my printed ticket. About 30 minutes-an hour after getting home, I received a voicemail from the Staples supervisor advising there were issues with the laminator and nothing could be laminated at the moment and that I could come pick up my item. I drove back to the store and got back in line in the printing/copying/laminating area to wait to request my item back from the same employee working the area as my last visit. An employee walked over to me and asked what I needed assistance with. I asked him to please grab my item from the counter. He advised he was the supervisor and asked if I got his voicemail (which I thought was a silly question because why else would I be back at the store so soon to pick up my unserviced item that originally wasn’t supposed to be ready until the next day otherwise?). I advised I received the voicemail and said thank you when he handed me my item. I got to my car and looked up another nearby office supply store that does laminating services. I started my drive and drove 1-2 miles before I randomly looked down at my item sitting on the front seat when at a stoplight and noticed what looked like smudged black ink on my item that definitely wasn’t there when I dropped it off. I also noticed a small hole, that again, was not there when I dropped it off. I fully understand technology/equipment failing and needing maintenance, but there should have been communication among employees if certain equipment items were not working. I would have rather been told at the beginning laminating would not have been possible and gone somewhere else with my item rather than the false promise it would be done and ready for pickup the next day. At the very least, they shouldn’t damage customers items they’re holding while waiting to be serviced. I now have to reprint and once again put together my item. I’m assuming the black ink came from the employee setting my printed ticket facedown on top of my item and wet ink got on my item from the recent print. So not only did the store not laminate my item, they caused me to drive to and from the store more than once in the same day, and they also messed my item up. The store just was not very professional and...

Had to write a public comment about the service I was exposed to here. And to be 100% factually fair I was able to get what I needed from the store but with quite a lot of stress involved, however the stress only was because of one particular employee. I came in and waited in line because I needed copying and scanning services. While the attending employee saw me waiting and continued to socialize with another customer, it was clearly a social discussion with very little care-factor for the growing line behind me, and this continued for well over 5+ mins, it was not acceptable and ridiculous. I said nothing. Wanting to avoid confrontation, and simply get my job done.

Once I was allowed to approach the counter she almost threw a small card at me and then walked away. There was no greeting, there was no why do I have to fill this in, nothing. The employee in question clearly had an attitude issue. When she did return, I very politely asked her what is the card and why do I have to provide my personal details on the card. She said to me 'can't you read'.... I was shocked and disgusted but worked to not respond and keep myself calm as I really needed to use the Staples service on the day.

She then left and worked with other customers.

I was fortunate enough to work with another employee who helped me and got the job done for me.This was positive.

The original employee in question should be disciplined, and re-trained on what polite and professional customer service actually means. To describe her, she was a 20 something black lady with dreads, I noticed her name badge was not present unlike her colleagues. Which I found odd. Either way the management at this store imperatively needs to take action on her, and make sure they uphold their brand reputation, not 90% of the time, but 100% of the time.

No one should have to have this type of experience in a '1st' world country. It is...

I love Staples. However on this visit I was mortified at how I was treated by a young unmotivated near rude, sales person. Upon asking him about a printer he told me that it was no longer in stock. He asked if I would like to purchase it online. He brought me to the counter where he logged into the staples website. Immediately an employee ready to work came in and my sales person started a personal conversation with him as if I wasn't in the room. Both of them kept it up and then another employee came over and joined in the conversation. All the while this is taking up my valuable time for nothing. I felt like this store wasn't to buy anything, it seemed like it was a "little boys club" and a customer wasn't the one who pays their salaries or commissions. He finally got to the matter at hand and said it could not be purchased on line. He then said there was one int the Mirirmar store. I wasn't about to drive there on his recommendation.

When I arrived at home I went online and low and behold I was able to purchase that very printer there. It's going to be arriving on Monday.

I called the manager simply because I can see this scenario playing out with many more customers if this person gets them. He should be helped to find a job elsewhere where he isn't in contact with anyone purchasing anything although I don't think anyone who has an entitlement mentality would do well anywhere in the business world.

I am also going to call corporate office about this matter for one reason, it's an excellent company and they cannot correct something they don't know about. More people should be so consciousnesses when confronted with mediocre, lack-luster...