Rosemont Theatre — Attraction in Leyden Township

Absolutely beautiful place. The Derek and Hallie Hough dance show was outstanding and a great show as well. I would 100% see his show again, just not at this theater unless some majpr training was done on the security.

The only other item was that there were no non-alcoholic beverages that weren't pop. Those of us unable to drink for any reason from the design driver to medical conditions doesn't mean we don't want to enjoy a nice virgin slushy, too. There were also no straws for the drinks that weren't 4 inches tall. The bigger the straw, the faster people drink, the more they buy. Seems common marketing knowledge to me, but the only straw for a 16oz pop was a 4 inch coffee straw.

Now the hough show invited all guests to take videos and photos of the whole show and the dancers. It was an announcement made for all to hear, including the security staff.

Most of the security ladies i met were kind and helpful, but several were lacking in personality and basic principles.

That being said, several of The security staff needs to learn the concept of "backstage" if there are no signs posted and you are taking a video of a dancer in a public lobby,( where you paid a ticket to be, then there is no expectation of privacy. Nothing said it was a backstage lobby, and we were ushered there as the theater emptied. Never being told it was a backstage restricted area, especially since it was next to the public bathroom. )

Whether the dancer is with family or not. She is a performer. People paid money to see and take photos. Invited by the show to take video and photos of her no less. So, for security to demand anyone to not take a video because it's her family is nonsense. If we had not simply backed down the way we did, that guard was more than ready to escalate a situation for no reason other than her ego...and then NOT to know what the concept of the 1st amendment and what no expectations of privacy in public actually means is disheartening. She was the topper to a terrible display of security from the beginning. So many of us were joking about it, but how many will actually call or write something, I don't know.

The security coming in did a horrible job wanding us for weapons. My friend and I and the people sitting around us were commenting that we didn't feel confident or safe that there were no guns inside the theater with the way they were searching for people coming in.

The two guards at our door literally took the metal detection wand from our chest to our thighs so quickly, never asked us to lift our arms, never wanded our backside or ankles. All places a holster could be put. Our bags were not wanded. It was a pathetic attempt at giving a false sense of security. The people around us commented they were experiencing similar search styles. Not at all feeling the security was even trained security or maybe just Temps hired and given shirts.

I would bet if the Hough production company knew their dancers were in danger from the security's lack of training, I would think they would think twice about returning. No successful dancer or actor wants to know their safety, and the safety of their paying guests is taken so Flippidly. 🤷

The bathrooms were okay, but no attendant was there to help when the toliet paper was out or a door was locked but empty. One woman in the stage right bathroom actually laid on the ground to unlock an empty stall to help speed up the line for others. She didn't work there. she just didn't want anyone to miss the show either. Why wasn't there staff inside to help with anything that popped up during the 20-minute intermission?

The theater is beautiful but there is some major room for training...

We're highly disappointed with the sound quality here at Rosemont theater. My husband and I attended rosemont theater for the first time this past Saturday, September 21st for the Franco Escamilla comedy show. I purchased tickets for section 103, row H, seats 10 and 11. I bough these tickets back I'm December for my husband birthday. I paid over $500 to get him as close as I could to see Franco perform. He's been a fan for years and waited 8 months to see this show. We basically missed half the show because we couldn't make out anything he was saying. It sounded muffled and like there was an acho. We asked the staff and they said there was nothing they could do and told us to tell the sound guy in the back, so we did. As soon as we started walking back we noticed the sound quality was getting better, clear and could actually hear what he was saying. So we spoke with the sound guy let him know there was an issue, he moved a few things on the sound board and said it was fixed, so we went back to our seats but nothing had changed. At this point I could see the disappointed in my husband's face as he was trying his hardest to hear but nothing. We could tell the people next to us couldn't hear either. Other people were laughing around us but our section was quiet. We then asked if we could change seats and were told to ask up front so my husband went out to ask. We were seated all the way in the back 3 rows behind the sound guy. The sound was so much better there but I'm disappointed to have paid to sit closer and had to end up sitting so far back just so we didn't miss the rest of the show. During the first performance there were people complaining about the sound on the right hand corner as well so I know there was multiple issues with the sound that night. I don't know who is in charged of these types of issues but you should really look into sound quality before every show. This just felt like a waist of our time and money. We were looking forward to this show and felt disappointed we didn't get to enjoy it. Please do...

My experience at rosemont theater was the worst theater experience I have ever had. I went to see Dancing with the Stars Live and paid a good amount of money, only for the night to be ruined by PARKING!! We arrived around an hour early thinking that would be plenty of time, I guess not! The police had completely closed off the parking lot of rosemont theater (despite there being a lot of open spots) and forced everyone to park in the mall parking garage. It was a disaster, the mall garage was not equipped for THOUSANDS of cars worth of traffic desperately needing spots. Finally after an hour of trying to find parking, I got out of my car and walked to the show while my boyfriend parked the car. Even though I wasn’t too late to the first half of the show (thanks to my boyfriend) my view of the show kept getting obstructed by late guests who encountered the same parking issue. No ushers were there to help them to their seats in the dark. My boyfriend ended up missing the ENTIRE first half of the show totaling almost 2 hours for him to find parking. When he arrived into the theater, I asked to speak to the box office/guest services to at least find out why this was happening, but they were conveniently closed. Hmmm I wonder why? I tried politely speaking to a woman wearing a guest services badge, but her idea of guest services was raising her voice at me, getting defensive and telling me that rosemont theater has no control over the parking. All I asked was why the parking situation was the way it was. When we left the show, we were stuck in the parking garage for almost an hour trying to get out. It was insane. I’m not one to leave a bad review, but my experience was so horrendous and my money was wasted by having to find parking instead of watching the show. Please be cautious when attending this theater and maybe take a helicopter or ride a bike if you want to get to your...