uBreakiFix - Phone and Computer Repair — Attraction in Live Oak

Update 06/20 my laptop is FINALLY fixed. I ended up having to buy a Chromebook because my household was not able to be without a laptop for 3 entire months. However, I had originally given 2 stars because the employees were nice, but the last few employees I interacted with were kind of rude. The guy insisted that I hadn’t been up there as many times as I have, so I told him that there were 4 separate trips where they just eyeballed it and he said, “yeah sometimes things are more finicky than customers realize.” Additionally, they have tried to blame the wiring at my home (none of my other electronics have this issue) and have treated me like a nuisance when I call to check on the status of my repair (literally just once a week, not daily or anything). I wish I would’ve taken it somewhere else, but thank god for the 1 year warranty. In the future, it would be beneficial to customers and technicians to give a realistic timeline of repairs instead of telling me two weeks when in reality, they acted like I should have been prepared for it to take 3 months. Had I been warned, I would have been much more patient. Update 05/12 My laptop is still not fixed. I’ve made about 8 trips at this point. It’s been serviced 3 times. Last time they told me it was my charger(s). I consequently bought and returned about $200 worth of different chargers that they recommended to me as they told me multiple times that it was my chargers. I ended up bringing it back after buying a very expensive, high wattage charger and it still won’t work. It’ll charge now as long as I don’t turn on and use my laptop. Had I known that it was going to take this much time and money (especially gas money), I wouldn’t have gotten it repaired. At this point it feels like I’ve spent more than I would’ve spent on another laptop and it’s caused me much more stress as I’m trying to find a new job, which is incredibly difficult without a laptop. Also, they keep reminding me that the warranty is a year but at this point, I’m wondering if it’ll even be repaired before the warranty is up.

OG post: I’m really disappointed. This place was recommended to me, so I brought my laptop in when it stopped charging. I ended up having to leave it there almost a month (drop off March 28, pickup April 25), which wasn’t a huge issue for me at the time. The battery charger port was broken. It charges now after repair, but only if I physically hold the cable just the right way. To me, it still seems like the battery charging port is broken because this is exactly how it was before it stopped charging completely and I brought it in. Thankfully, it’s still under warranty so I’m going to bring it back, but I really thought it would be completely fixed by now. Thankfully, all of the people I’ve interacted with have been very nice and efficient, but I might...

The technical here needs to have their glasses & vision checked. I have s Samsung Galaxy fold 6 that is only 2 months old & in pristine brand new condition. Samsung told me to take it to this place to have the screen fixed that is covered under the warranty. I took it in & they inspected the phone, agreed & put in the technician notes that the phone was indeed in excellent condition & they had to order the screen. They called me a few days later and asked what color I had. I told them & a couple of weeks later they called to let me know that the screen was in. I took my phone in to have it repaired & the first lady came out & said that I had to pay for the repair because now there is a puncture hole in the screen. I clearly disagreed with her because I definitely didn't see any puncture & I then just left & called Samsung back. They told me to take it back & speak with another technician. Well then another technician came out & stayed there is now an indention in my screen. Mind you I also had a jewelers loop that I looked thru at my screen to inspect the supposed puncture that the first lady said was there. You can clearly see that there is a bubble in the glass & that's a manufacturer defect. As you look thru the loop the puncture "hole" is coming out of the glass not into the glass as a puncture would result in. So instead of taking responsibility for the false statement, now all of a sudden there's an impact dent on my phone now. Ok regardless of all of these allegations I have the receipt that clearly states my phone was in excellent condition when it was brought in regarding the issue at hand which is the screen has green dots on the bottom of the screen.

So in conclusion of all of this information, the people here are most definitely not only unprofessional but incompetent on top of that. I am also a computer technician & I clearly know what I'm talking about as well as I have perfect vision, therefore when they couldn't convince me that these things were the case, they wrote to Samsung that my phone was damaged & tried to get Samsung to not cover my warranty on an almost $2,000 phone which is only 2 months old. Thankfully the person I called & was on the phone at the time the second technician now said there is a indention on the phone, they are in fact going to replace the screen under the covered warranty. Therefore I will NEVER go back to this store nor do I recommend them to even look at my phone for anything. I'm not sure who owns this location or whatever but you might want to check their credentials, because clearly they are not capable of properly...

DO NOT TAKE YOU'RE GAME CONSOLE TO THIS COMPANY.

My PS3 needed to be serviced. I have the backwards compatible PS3 that plays the PS 1, 2, and 3 games on this device. The issue I was having with my device was it wasn't reading the PS3 games or blu-ray disc. It played the PS1 and PS2 games fine. I am the original owner and never had it serviced before.

I took it in to the Selma location and explained to them the issue. I provided them my device however they declined to take my power cords to troubleshoot. They printed me out a receipt that had my notes regards my device having issues reading PS3 and blu-ray ONLY. I didn't realize at the time the employee listed on my receipt under the "Quick Diagnostic" that my device had Power button, Power on, hard drive, disc drive, and video out issues. Mind you they never turn on my device to troubleshoot.

After several weeks they call me back stating they couldn't fix my device so I can come and pick it up. I take my device home and turn it on attempted to insert a disc as my device was able to play PS1 and PS2 games. When I attempted to do so an object inside my device was now blocking any disc to be inserted into the PS3.

I call the store back and asked them why my device was doing this now which they stated they couldn't undo the disc drive from locking. The store told me that's as far as he is willing to work on my device and nothing he can do for me.

I was upset to the fact that they returned my device to me in a condition that it wasn't in when I provided it to them. They rendered my ps3 completely unusable at which point I called the main office.

I spoke to the main office who informed me they will not provide me any compensation for the damages their store did to my device. They told me on the receipt under "quick diagnostics" that they labeled my device unserviceable when I turned it in so that was like that when I turned it in.

I explained to the main office that they never turned my device on to verify what I was telling them and troubleshoot the issue I was paying them to fix. He informed me that the company doesn't turn on the device when you turn it in they just take your word for it.

To summarize double check you're receipt because they'll do a blanket statement of broken issues with your device that's false. That way when you get back your device if it is damaged or unserviceable they can say well this is how you gave it to us.

The worst experience I've ever had to work with any company...