Spavia Day Spa Longmont — Attraction in Longmont

I've been a member for a year and a half at SpaVia. Overall I have had quite an enjoyable time here, unfortunately I can't say the same about my last experience, which has overall tarnished my impression of this establishment.

I initially was texted the day before my appointment asking me if I could move it earlier, I said unfortunately I wouldn't be able to with such late notice. I have to point out that just about every time I've made an appointment, I've been asked to move it around last minute, and I've always been able to do so, except on this one occurrence.

I booked an hour facial starting at 5:30 PM. I arrived twenty minutes prior to my appointment, as instructed, as I always do. My appointment started a bit late; no problem, that happens and is understandable. We were fully settled in and ready to go around 5:40 PM. I expected that the time would be made up on the end so I said nothing.

However, my appointment was very strange in the fact that my esthetician put a mask on my face and then we just awkwardly sat in the dark for a solid ten minutes. I've done a bunch of Hydraderm facials beforehand and they always do something to preoccupy the time while the mask is on- whether that's a hand massage, neck massage, literally anything. It made me feel so uncomfortable- I had a towel over my face so I couldn't see much but there was no movement or noise so I could only assume she was sat scrolling on her phone, or just awkwardly sitting in the dark doing nothing. It was only when I started noticeably shifting around trying to figure out what was happening that she started moving again.

To top it all off, my appointment was cut short by ten minutes. I was fully dressed and in the lobby well before 6:30 PM. I was already back home before I should have been leaving my appointment. The math ain't mathing.

I reached out to express my disappointment and was offered a $30 voucher towards my next procedure. Considering that I paid for an hour facial; my appointment both started ten minutes late and finished ten minutes early, and we spent ten minutes sat in the dark doing nothing- I certainly did not get what I paid for. A good business practice would be to offer another procedure to make up for the fact that I didn't receive what I paid for in the first place. There is no way I should have to dish out additional funds when I didn't receive the service that I paid for the first time around.

The manager told me that she would contact me back after speaking to the owner, but never did. I tried following up a few times, and was ignored. I would not have posted this review if someone had got back to me, but nobody has cared enough to make this right. Warning: don't get the membership, because they clearly don't care about anything else besides your monthly payment.

Final note that I will add: Even though I was extremely frustrated with my experience overall, I still gave a 20 percent tip; not on the discounted membership price, but rather on the full price of the facial.

Overall I'm disappointed in how my journey with SpaVia has ended, but I'll gladly take my business somewhere else who cares more about their loyal clients.

Edited after response from business: The public response I received from SpaVia is comical, albeit expected. To clarify once again, my appointment was both late to start and early to finish; I know this because there’s a clock in the treatment room and I’m time conscious. Just because I arrived early as requested does not mean that my appointment started early; I was just sat in the waiting room for a very long time. If your procedures are “treatment based” rather than timed based, why would I be charged the full hour? Your services are priced based on timing. I definitely did not receive “full service.” Finally, I still have not received an actual response from SpaVia despite me reaching out multiple times, so “a day or two to follow up” is actually just a lie. I will definitely not be returning after my poor experience, but nice try attempting to save face to...

I asked a manager/owner to contact me and haven’t hear from them. To be honest, it might be for the best. The last time there was a mixup, it felt a little uncomfortable - like high pressure used car sales.

I was a member for years and use to really like Spavia. It took a turn before Covid and has been in a steady decline since. I decided to cancel my membership for several reasons including dirty shower and changing rooms, lockers that are not in good condition, scheduling mishaps, constant turn over, and more.

I was able to cancel the membership but needed to deal with the rollovers. I signed up for a 80 minute hot stone. The hot stones were rough - like gritty sandpaper rough. I'm pretty sure the owner knew the rocks were rough and still failed to improve things. Thankfully they weren't used much during my hot stone massage, which makes me also upset that I really didn't get a hot stone massage (almost like the therapist wasn't trained in using them). I’m also not sure if the skin irritation was from the rough stones or the fragrance even though I stated unscented products on my form. I ended up with a migraine

The cancellation process was a nightmare. I sent an email to the spa and received a reply back asking me to come in to do this. It would have been nice to know they were closing early that day. I showed up 10 minutes after the email was sent, about 2pm, and the staff were walking out the door. They were rather snotty about this too - like it was my fault they closed early after telling me to come by. This unhelpfulness is common. There is one woman there that is amazing and always been beyond helpful but if she’s not working don’t expect great service.

It seems I won't be able to get my money back because even though everything was inferior, if you've already paid for it, such as the monthly membership, then you're just out of luck. Don’t buy the skin care products - I paid $60 for something that gave me a rash and you can’t return it. I’m thinking the zero return policy on products and services is a direct result of knowing things aren’t up to snuff but if they refunded unhappy customers there’s no way they would stay in business.

I scheduled some remaining services with a different location and honestly the service wasn’t much better. I would avoid Spavia, but especially this location.

UPDATE: I called the spa after they replied to this review to cancel all upcoming appointments - I'd rather not use my roller overs at this location. I finally spoke with the owner, but to be clear she never reach out to me. Another employee did call me two weeks ago about a different issue. The most recent issue was last week and no one called.

During our converstation, the owner made me feel like it was my fault for booking a hot stone massage and not realizing it was a salt stone massage. I booked the appointment on the phone with an employee and I am not intimately familiar with all the spa's offerings. They do not have hot stones (like the river rocks) but the rough salt stones and they are not used in the same manner. Again, I thought I had booked a hot stone massage when I asked about a "hot stone massage." Salt...

I have been going to the Longmont Spavia for over two years. I have had massages and facials and go almost monthly for eye brow waxes. My mother even purchased a membership because we went often enough to make it worth it. After my eyebrow wax with Maggie on 2/15/19 at 12:20pm, they have permanently lost two long term customers.

Because her hot wax was not ready she chose to use soft wax. It was painful as she mashed it into my skin and caused undue swelling and redness. I wish that was the worst of it. She finished with my right brow then my left. She didn't tell me anything was wrong, but said "I'm gonna go get someone to help" and left the room before I could even ask why. Their head esthetician came in and said "so you know whats going on right?" I said no, I did not. She told me to look in a hand held mirror. Almost half of my left eyebrow had been ripped off!!! Even the right eyebrow was completely uneven and awful. It looked, and still looks worse than I can properly describe. I began to cry. She told me to lay back down and try to relax, as they tried to make it somewhat better by removing more from my right brow. I had to put my hands over what was left of my eye brows, and demand that they stop touching my face. I understand that you can not un-wax hair. However their only solution was to try to sell me make up, to draw it in, at a "steeply" discounted price. I was told numerous times "this happens sometimes" If you are a professional esthetician, does it really? I left in tears, with only a brow pencil, that they acted as though they were being gracious to give me, free of charge. I spoke to the supervisor Casey, later that day. She said she had called and spoken to the owner regarding what they had done to my face. She seemed to care, but again, their only offer to make things right, was to discount any future waxing services. If I wasn't so upset, I would have laughed at the idea of ever allowing anyone who worked at Spavia to touch me again, let alone having to pay a single cent for it. The idea of paying them, to fix their mistake, caused purely by lack of training, skill and actual caring, is what makes this experience beyond terrible.

I post this review in the hopes that anyone who books any kind of waxing service at the Spavia Longmont, won't have to go through what I went through, and will look to other places for their...