Verizon — Attraction in Louisville

"Hated it" is too strong, I don't use that word much. Half a star would be too much.

However, my experience was soo disappointing, extremely poor salesmanship, outrageous, and degrading in a sense, that I will never return.

The last day of their "Employee discount" sale I entered this store determined not to leave without a new phone, and I knew what I wanted. I was hoping for a quick and easy transaction.

After a while a Salesman approached me and I told him that I wanted, the new Galaxy. I was immediately informed that the Galaxy was not very good, that The Verizon "choice" of that time was much better. The salesman was very unfocused and distracted. When his attention was supposed to be on what I wanted, and my questions etc his eyes bounced around the store to other customers, with focus on the door. At one time I timed the pause in his "promotion speech"-- 20 seconds, while I was looking at him. I listened politely, trying to keep an open mind.

When new potential customers arrived, he quickly called out to them and went to see about their needs (yes, there were other salesmen in the store). One can only assume that the commission was good that weekend. I remained standing in my spot, waiting.. increasingly frustrated. This happened twice in a short period, and I left the store during the last of his side trips. I lost the opportunity to a decent discount. Very disappointed and upset, such salesmanship.

A few days later I went back optimistic that this time I would get my new phone. A different salesman approached me. He distracted me with how much better the Verizon "choice" were... again I was left standing while he attended another newcomer. On the salesmans return, to my question he agreed that he could order my Galaxy if that was what I wanted. I thought I'll just come back in a few days hoping that (my imaginary delivery) would bring me a phone. At this point not only was I disappointed by their inability to focus, treat me as a valued customer, their unmistakable disdain in their interactions with me. WHY? Because I came in alone, a woman, age over fifty, did I not "look" like a buying customer, or was it because English is my second (or rather fourth) language, OR the very poor salesmanship evident in the younger generations interaction with the rest of the world?

The THIRD time (last time) I walked back in ......

The young salesman approached me very politely and asked about my visit. "-I want to buy/order the new Galaxy". His answer chocked me!! "- The Galaxies are so bad we do not even keep them in stock". My jaw feel to the desk surface... He said something else that I cannot remember. I stood up, said thank you anyway, and walked out to my car.

I have been with Verizon for many years, I have been to several Verizon stores across USA, even in Alaska, and I have NEVER seen or being treated with such poor attitude by such low caliber salespeople. Who trains these salesmen? Is this the attitude they are being trained in? What happened to a standard? OR is this Kentucky's best effort.. Extremely poor management !!

Verizon lost a $600-700+ sale !! From a loyal...

In addition to the iPhone XR, we were also able to take advantage of a number of accessories that are needed to maintain the life and viability of the phone and its performance. Though a number of options were available in terms of accessories, we opted to explore the options relative to only two (2) accessories: screen protectors and an extra charger. The options for the screen protectors were several. They had differently brand options and even different protective strengths (with different warranty-guarantees coinciding with strengths) depending on our level of comfort. We opted for the “liquid” version of the screen protector. [Interestingly, we never even knew of this option before entering this Verizon store. But, rather than apply the adhesive protection to the phone’s screen, this “liquid” protection option is applied on the screen with a cloth. It is not even noticeable once applied. And, as a bonus, we didn’t have to perform this work ourselves. Mr. Reed happily applied the liquid-solution for my wife.]. Further, the liquid option is guaranteed to work with the manufacturer promising to replace the phone if a breakage occurs. The other accessory was an additional charging station for our convenience. Again, several options were available, and we opted for the charging pad—and for our convenience.

Lastly—a few words about the specific store we visited. We are one of “those” families with enough kids where people often comment: “Are they all yours?” We are used to the look(s) by retailers and clerks where they expect disciplinary problems from our young children. And, although our kids are generally well-behaved, we understand the disciplinary suspicions. We almost expect the sneers as we walk through the door. But, this—and nothing even close—was felt by us during our experience here. Even while we were listening and working with our sales representative, other sales representatives were greeting us and interacting with our children—engaging them with fun interest in their hobbies and interests. We were quite appreciative of the attention they received. It was an easier experience for us than most other (similar) experiences.

All-in-all, and based on the details above, we would highly recommend Verizon, Cellular Sales, and, especially, our sales representative (Dan Reed). If you’re not quite sure what to do next—we are comfortable saying they provide patient and understanding assistance. If you want the best available options—we are certain they are willing to show you the best devices for your needs and wants. If you want a sales representative that “escorts” you through the process/experience—we hope you will contact Dan. He will provide honest and professional care. You won’t be disappointed. The experience will be seamless, easy, thorough, family-friendly. We only do this upgrade thing once or twice every couple to three years, but we are personally happy to know where we to go when this need arises. AND, we hope you receive what’s been shared here as a help for where you too can look for...

I had the displeasure of dealing with I believe it was Greg today. This guy talks like he knows something but its all "fake news". He sat right there and told me to my face Verizon was violating Net Neutrality laws by prioritizing certain customers packets over other packet while Net neutrality was in effect. lol wow. He explained that not everyone could get thru the pipe at the same time and it causes a "jam", I sat their stunned listening to this guy as he told me those on higher tiers get preferred access, speed, and he is certain net neutrality has nothing to do with 3 different priced unlimited tiers.

I didn't even begin to have the patience to explain to him its actually an always on throttle capping our data to 720p, those who pay more are throttled less. This is EXACTLY what was predicted would happen. We had a great unlimited plan, ONE plan and it has been turned into three crappy overpriced throttled unlimited plans.

Paying more for less.

Anyways, I went in to get my 9+ activated because the automatic activation was faulting out. This "tech" struggled to realize that my account was glitched and had to call tech support to figure out the problem, family locator that i tried to opt out of months ago lingering on my phone line. Lucky the techs on the other end of the screen where friendly, professional and fast. So once my phone was activated, this guy wanted to charge me 15 bucks. My phone should had activated automatically but not according to this "Tech", he said "What a world it would be if just anyone could activate their phones" I swear to god I almost busted out laughing in this guys face. I am sorry but that is the most stupid thing I believe I have ever heard in my life. According to him there is NO WAY Verizon can know what SIM is in your phone (Nevermind the ACTIVATION screen) until he types the numbers in and he, a guy sitting a building with VERIZON wrote on the side of it, charges 15 dollars to connect the phone I am paying for to the service I am paying for. Never mind the website explains that is you have trouble, to locate your nearest store to get your service fixed, In my case, my account unglitched.

15 bucks, yea right, I walked out the building and over to Kroger and called customer service. He laughed and laughed and laughed, he credited me 15 bucks but I was like I didn't pay him, he laughed even harder and said from now on go to the corporate store on outer loop, they will give you the SIM for free and hook you up no charge, these private run places can be of low quality with subpar "technicians" and nickle and dime ya. This tech credited me 15 bucks anyway for the trouble, go to the corporate store indeed, duly...