Over-priced for mediocre services. Worst hotel experience I've had in years of hotel stays. 1. We stayed 5 days, and asked front desk personnel to save notes of my special request which is to place 6 coffee pods everyday when they make the room after 11 AM. BUT they followed my instructions once in 5 days. Every time I had to go down and personally ask someone to give coffee pods. Front desk is filled with arrogant 70-year oldies, so care less about hospitality. I asked 6 coffee pods in room per day and no decaf, but they never refilled their coffee pods until I ask them to. Once they brought to room after I expressed my dissatisfaction. That's all, same old negligence on the following day. They take notes but they don't follow instructions. I thought to go down and drink coffee made near the front desk, but they laughed and told me that the coffee would be made just once a day at 10 AM, and that's all.2. I paid more than $2000 plus tax and tips for 5 day stay, but the breakfast is NOT free. Breakfast is horrendous and low quality for the price, worse than in cheap motels. They have some grape jam worth not touching. They charge extra for some items which are specially made for you, but are too salty. When asked they made again, but totally bland, no salt. There is NO microwave in room.3. In my 5-day stay, they hardly did any room service till I went and physically asked them to do so, every single time. Room service people don't change shampoo, conditioner and moisturizer, but change only soaps. Soap and shampoo quality went down dramatically compared to previous years. I know it as AMOF as I stay there often when I travel there for work. They don't vacuum as part of daily room service. In my 5 days of stay, they NEVER changed sheets. They only pick trash, make bed with same sheets.4. Hotel shuttle is a JOKE. Whenever I request free shuttle, they say give free advice to book a cab, as if I'm unaware of it. Hotel free shuttle is hopeless. The old owl that sits in the front desk warns you to Uber next time. Why the hell do you have a free shuttle then? Don't I know if I want to Uber in the first place? I went 1.5 miles away, and he cried to send pickup back to the hotel. Imagine all this bs you deal after paying $2000 for 5 days in a small Midwestern city. Welcome back? Sure, not! The management has decided to be careless because people stay there no matter how they're treated. No, not me. Next time I visit Madison, I'm not staying here.