Bubble Tea Station (Manassas Mall) — Restaurant in Virginia

I think since this is the only Boba spot in the mall, they have no incentive to do a good job because there's no competition. The "ABSOLUTELY NO RETURNS REFUNDS OR EXCHANGES" sign on their front counter was a bad omen. I'd wager the employees aren't paid a livable wage, so I can't blame them for not working with a sense of urgency. But yeah, when we went they were working really slow. I was still friendly though and placed my order. After I paid, she said for one of the drinks, there wasn't enough boba...? I honestly don't know if that's what the issue was for sure but that's what I was gathering. I asked if they could split what Boba they had between me and my friend's drink. They said no. I asked if we could switch one of my friend's drink with a strawberry drink instead of a milk drink so she can get strawberry boba, and I get the rest of the tapioca boba. They said no. They pretty much refused to give us the drink we ordered, and refused to make a new drink. Like, sometimes in a cafe you have to scrap a drink and make a new one. I worked at Starbucks and that happens all the time. That's not a possibility for them though. Then the employee told me to wait. I saw they just made a huge batch of tapioca boba. They gave us the drinks we ordered, boba and all. So what was the point of telling us there's no boba and stressing everyone out, when you had boba that was a minute from being ready?! I don't mind waiting and extra minute. Sheesh. I'm pretty sure they put in almost no boba in the cup out of spite. Like there was enough to barely coat the bottom of the cup (you want boba to at least cover the bottom 1/4 to 1/3 of the cup). It tasted alright, but after the boba was out it wasn't worth drinking anymore so I tossed half of the drink in the trash. I know my review doesn't make a difference because like I said, they're the only boba spot at the mall so they have no incentive to do a good job. But if another boba spot opens at the mall, they should be shaking in their boots because I don't think they'll last long with customer service like that. Thank you for coming to...

EDIT: Started as a 2 star review, now I've gone back with a second order and I can say I'm never coming here again. Mango milkshake tasted like nothing but sweetened milk, with the SLIGHTEST generic fruitiness from mango powder. If you want to spend 7 bucks for a cup of colorful milk, come here. Otherwise, save yourself some headache and go anywhere else.

Original review below:

Not sure if they were having an off day or what, but my "fresh" banana milk tea only had the slightest hint of banana, and mostly just tasted like plain milk-- not milk tea, just a cup of yellow milk. NOT worth 6 bucks, especially for a...

VEEY RUDE CUSTOMER SERVICE!!! The guy working there right now, at 4:45 today, Aug 27, 2025 in Manassas Mall is VERY RUDE. I asked for a smoothie and he was veey rude. I tried to brush it off but his rudness continued while he was veey kind to the other 2 customers waiting. I was visiting again after my 1st visit yesterday, but not when being...