Patient First Primary and Urgent Care - Lancaster — Attraction in Manheim Township

COVID TESTING FOR TRAVEL - BEWARE! This facility advertises COVID Testing for travel. They shouldn’t! You’ll never receive the results in time. They use Quest Diagnostic and blame them for the time it takes (2 to 5 days) for results. If you are under a time constraint you will not receive your results in time. The woman who scheduled me and my husband assured my husband that getting our results in 72 hours would not be an issue. When we arrived for our appointment the nurse who performed the test was anything but accommodating. She went so far as to tell us their website states 2 to 5 days for results. In other words, don't believe the person who schedules your appointment. It was our fault for not looking up their website and reading it! She also said if we wanted to we could try somewhere in Maryland, which clearly came across as rude. The test was performed for both me and my husband late Thursday morning. We had a 72 hr window to receive the results and upload before our scheduled flight. My husband received his results Sunday morning; however, my results did not come in. I called Patient First. We had already rescheduled our air and hotel reservations from Sunday to Monday because the results hadn't arrived. Had we both received our results early Sunday we may have made our trip, although a day later. However, that didn’t happen. My results didn't arrive until 2:56 pm Sunday. Our trip had to be canceled. When you travel to Aruba, they insist on a 72 hr window. The test results cannot be any older. The only saving grace to anyone at Patient First were the nurses who tried to help me, to no avail, Saturday evening and Sunday morning. The nurse who was working on Sunday went as far as to call me to tell me my results were negative, although she could not provide the actual test results. (Not her fault! Kuddos for trying to help me.) It’s funny how quickly LGH turns around COVID tests for procedures (less than 24 hrs). My advice, skip Patient First and go directly to Quest Diagnostic. Cut out the middle person -- your chances are much better. It's just a shame LGH does not perform COVID tests for...

Review Regarding Care Provided by Dr. Knaub at Patient First

I am writing this review to express my deep concern regarding the medical care my mother received from Dr. Knaub at Patient First. My mother presented with symptoms including heat, tenderness, pain in her leg, and a visibly pronounced vein, which are all classic warning signs of a potential blood clot. Given the seriousness of these symptoms, we were understandably alarmed.

Dr. Knaub conducted a visual inspection and a brief physical examination by touch. Based on this limited assessment, she concluded that my mother’s vein was irritated and assured us there was no indication of a blood clot.

She advised my mother to take Ibuprofen three times per day, wear compression stockings, and stay off her feet. Although we initially felt reassured by this evaluation, my mother’s symptoms did not improve.

Upon returning to her home country, where the standard protocol for suspected blood clots includes immediate diagnostic imaging and laboratory testing, she sought further medical evaluation. The medical team there promptly conducted the appropriate tests and confirmed that she did, in fact, have a blood clot. They emphasized that she should not have been permitted to travel, as doing so could have significantly increased her risk of serious complications.

In our view, the lack of thorough diagnostic procedures in this case represents a serious lapse in clinical judgment and a troubling instance of medical negligence. Diagnosing or ruling out a potentially life-threatening condition such as a blood clot cannot be based solely on visual inspection and palpation. The standard of care requires objective testing to ensure an accurate diagnosis and appropriate intervention.

I strongly advise anyone who suspects a blood clot in themselves or a loved one to seek care at a facility equipped to perform the necessary diagnostic evaluations immediately. Based on our experience, I cannot recommend Patient First for the evaluation or treatment of potentially emergent conditions such as...

REVISED: I was contacted by customer satisfaction and we had a pleasant exchange and thanked me for my feedback. I was also given a letter that they spoke with the staff in this matter. So I have given another star. ORIGINAL: Check in. Great, super nice lady, spoke quietly as was needed for my condition. Wait time. Great, matter of a few minutes. Vitals nurse, whatever, not nice but did her job. Xray lady. Great, very nice, took me back to room and turned off the lights so as it was obvious I was sensitive to noise and light. Facilities. Great, hardly any customers, clean, quiet, soft music playing. Doctor, useless... why are people like this employed. In and out in 60 seconds. Didn't ask many question, didn't listen to my symptoms, interrupted me, said nothing looked broken on the Xray but really a specialist should Xray me to be sure (so he can't read the one actual test I was given). Told me to go see someone tomorrow about it ( I asked him, come back here, my Dr, or er.... He said whichever) . Printed out basically what Wikipedia or Web Md says on receipt paper and gave it to me and told me I could leave. I don't think he even made eye contact with me. Waste of money. Another 2 minutes of eye contact and listening may have changed how I felt. And a smile maybe? I don't understand... there were like 2 other patients there the whole time I was there. It's not like he was in a hurry. Don't go here, you will feel completely ripped off walking...