Bankz Salon — Attraction in Mansfield

I honestly hate to even do this as I never leave negative reviews, but I’ve had many different experiences at this salon and every single one has been bad. My recent experiences have been with hair and pedicures. I paid a significant (in my opinion) amount of money to have my hair lightened and a balayage. My hair was already blonde but was much warmer and darker than I prefer. I’ve been blonde for 10+ years so my expectations were not unrealistic. I left looking exactly the same as when I walked in. Even my coworkers commented about how they thought I was getting my hair done. They were shocked when I told them I already had. So I called back and told them I was unhappy with my result and they had me come back. I was so hopeful given that this is supposed to be a higher end salon. I left disappointed yet again. I actually ended up going somewhere else and paying even more to get what I was asking for. I never even bothered to call back and let them know I was still unsatisfied. I let it go and chalked it up as a loss and a lesson learned. Today my sister and I came in for “essential spa pedicures” which I specifically booked because this was her first pedicure, and I wanted her to have a good experience. It was booked for 1 hour and 15 minutes and we were there about 35-40 minutes total with drying time. The ladies were nice and it’s not that the pedicure was necessarily “bad” but it was definitely the worst pedicure I’ve ever had. And I paid for a service that I don’t feel we received. There was nothing “extra” about these pedicures like stated on their site. It was very underwhelming to say the least. It’s not even been 12 hours and my nail polish is all flaking off already. I personally don’t feel that their services reflect their pricing at all. I would definitely not recommend this place at this point. There are far better options for a fraction...

i went in for a cut and color and asked for medium brown w caramel highlights i got dark brown with red highlights. along with a botched hair cut. it took 7 hours for whatever reason. she said she had to cancel plans i felt bad and made sure to tip pretty well i gave her $20. so for the total it cost $210. i had to rush out without getting a good look because i was late for my plans. i contacted the stylist who did my hair on instagram she never answered. i’m not one to call and complain so i didn’t around two months later i went to get my hair fixed and my hair stylist said their was a chunk of hair missing in the back. i decided to call to see if there was anything to do about it and even if not report the hair stylist. they said they didn’t know if there was anything they could do and that they would call me back as soon as they desk manager talked to the main manager. they didn’t call for around 5 hours. so i called. they said there was nothing i could do and the stylist was going to text me. i let them know i was disappointed. the stylist still never texted me. and on top of that the manager that i talked to, that i don’t know went to a family member of mine that had no connection to the situation to complain about me leaving a one star review, and to say i was rude. i’m guessing they recognized my last name, but extremely unprofessional to talk about a customer to a family member of theirs and to talk badly of them. so if you go to banks you better be perfectly happy with whatever you get because you will not get a refund and you will get talked badly about for...

I hesitated to post a review but then after thinking about my experience there not once but twice, I feel compelled. The atmosphere is beautiful, the hair stylist and the appointment setters are friendly and engaging. The services are very customer oriented, the ladies go above and beyond the norm. My less than stellar review has no reflection on the service, the staff or the atmosphere...it is because of the owner. On both of my visits she was face to face with me. The first time she checked me out and was short and rude while taking my $ 150. I dismissed it as everyone has a bad day. Today I gave her my business my 2nd (and after consideration of her attitude toward me) and final time and she once again dismissed me as invisible. As the business owner her customer service skills should be a model for her staff as well as her clients. I don't look like I can afford her salon nor is my hair a stylist' masterpiece but my money is as green as anyone else's. I hope she reads this and thinks twice next time she wants to pick and choose which of HER OWN customers she wants to appreciate for patronizing her establishment. I scheduled a 3rd appointment on my way out, considering giving her more business but I think not. Customer word of mouth is a small business owners best marketing tool. Here's to hoping this review helps the owner more than it will future clients. I am one client that will spend my money where my business is...