Integrity 1st Car Pros — Attraction in Mansfield

One of the best shops I’ve ever been to (and I have terrible luck with cars so I’ve been to a lot). They price extremely fairly and transparently.

Great Customer Service: Because everyone in my household works full time jobs, often times I get stuck here while waiting on repairs to be finished, so I get to see how they treat every customer & I must say their service is unmatched. They’re kind, patient and honest; they’ll literally pull you into their garage and SHOW you what’s wrong with your car, explain what they are charging you for, and they’ll even make their part vendor calls in front of you. If it’s something you can fix yourself (or elsewhere for cheaper), they will be honest and say so & tell you how to access the parts and information.

Small (but nice) Facilities: Unfortunately, they’re stuck on a tiny corner. This shop is super high traffic (rightfully so), and they really just don’t have the space for all the service they get. That being said, they definitely make do and make sure there’s always a place to park your car, and they have cozy couches and AC for you to wait in. I think they deserve a better spot though!

Speedy & ETA: These guys are GREAT at giving you updates. If a part is late, they’ll call you and tell you. If a part is early, best believe you’ll hear about that too. Their time estimates are always accurate, and they always get you right in and out. This is super convenient for someone like me, who never has a ride anywhere without my car. That being said, they’ve actually offered me rides home themselves before.

Overall, super amazing place. I plan to continue giving these guys my business for the remaining life of my car, and probably for future...

Are you looking for a honest mechanic? Think it’s an impossibility? It’s not! Check these guys out. The business name caught my attention. I saw they were top rated on my extended car warranty’s list of approved shops. I called regarding my 2018 Honda Accord, seeking an estimate and a second opinion after Vandergriff Honda advised me that I needed a new engine. On day 30 of the dealership having my car, they said that it was very doubtful that my extended warranty would pay anything towards urgent repairs of anywhere from $8,000-$11,000! Or the recommended repairs totaling $16,000! 😳 I called & spoke to Cody @ Integrity 1st, who took the time to listen to my situation. He sounded knowledgeable, & seemed confident that they could better assist me. I felt hopeful! I had my car towed from the dealership to Integrity 1st Automotive that day, just before they closed. By lunchtime the following day, Integrity 1st called with phenomenal news; my engine did NOT need to be replaced!!! I genuinely had tears of relief! I had been so stressed! My car warranty approved some of the recommended repairs, & my out of pocket was just over $1,000! I picked up my repaired car the next day! That’s a huge blessing, & difference all the way around! They could have lied, like the dealership did, but they clearly do have integrity, & as a result have my business going forward! I am so very grateful for their help! Thank you so...

Wow! This is the first place I have found in many years that actually does the right thing and is honest! I previously was told from a different shop that I needed about $2600 worth or work done on my front end. Something did not feel right about what the other shop had told me, so I started calling around for quotes, but the calls ended with Dan at Integrity 1st! He stopped me in the middle of listing out what I was needing a quote for and told me to bring it in for a diagnostic and he would tell and show me what I actually needed. He saved me $1,900 on the front end, and he also helped me get the drive belt pulley and serpentine belt fixed as well! Not only that, but he found exactly where one of the leaks I am dealing with is coming from, and this will be fixed in the next couple of weeks! Wow! Just wow! Professional, honest, and updated technology showing exactly what is wrong. No more dishonest and bad quotes from shops anymore. This is the place to go! Thank you everyone at Integrity 1st! You just found a new customer for all our car troubles and will refer our...