Pump It Up Greenville Kids Birthdays and More — Attraction in Mauldin

We booked a party here for the Frist week of August, unfortunately my father in law passed away from covid -19 Two days ago. We will be out of town for the next couple of weeks so we are unable to have our sons party. I called today to tell them what happened and see if we could get a refund seeing we are in the middle of a pandemic that took one of are loved ones. And a lot of other peoples loved ones. The lady i spoke to said no we are unable to do anything and i have to call my boss to see if we can schedule it for next year. We said okay few minutes passed she called back and said her boss the owner said we could do it for next year but she is in no way giving us a refund. By this time im over it its not about the money its the fact there is no kind of respect or understanding we have all been hit bad this last year but without eachother its just going to make it harder. You have multimillion-dollar businesses that have understanding but a family owned business could care less. Guess it just baffles me how heartless people are.

I was unable to respond to your reply. So im going to do it on my original review. There are always assumptions regarding different situations. Small business rely on social media platforms customer service and What Makes You Different from other bigger companies. So you get the most business you can I'm not saying me using your services are going to impact your business in a significant way but if you make enough parents feel as if their business is insignificant to you then it may cause an effect. I could better understand if some type of service was given to me but it wasn't the deposit was to simply hold that pacific day Seeing I gave you more than enough time to book another party on that date and time and have more than a valid reason I don't understand why I could not get refund. 100 dollars is a lot to hold a day and some parents are financially struggling due to this pandemic and it would make them second-guess even booking with your company seeing if something unexpected was to happen they would not get their money back now that's $100 they're unable to spend on...

I can share that we felt very safe in our private party. My son and a few of his friends had a fourth birthday party here. I usually go all out for the kids but I just wanted to have someone else do it this year. We purchased the ultimate package with the glow room! I can share that the kids had a great time however, as a paying customer, I can share that I was quite concerned with several things. The establishment is beautiful. The lobby is clean and clear of clutter, however, for nearly 450 bucks, I expected a certain level of detail and it just wasn’t there. There are a lot of teenagers working at the establishment, and that may actually contribute to the lackluster attention to detail. My main gripe was the party room! I brought in my own box of variety, chips and box of variety, cookies, and cups and fruit punch for my adult guest. We were told to go and play, and that the room would be set up when it was our time to go into the party room. When we were done playing, I walked into the party room, and there was absolutely no attention to the details. There were some plates in empty plastic cups on the tables and that was it. I had to get all of the food out of the boxes and pass them out to my guest, as well as pour all of the sodas and juices and keep the glass is full and see if my guest wanted anything else to eat. This was not what I expected for the hundreds of dollars that I spent. With two teenage attendees, I thought that I would at least have a well decorated table that was adorned with the items that I brought in. Nope. They had a few pictures from the children playing on a TV screen for the party. However, there was no thought put behind the pictures. I actually took better pictures on my phone. Which is why I didn’t purchase the $15 photo package at the end of the event. Seriously, in addition of $15 for pictures I am and I’m already paying several hundreds of dollars for two large pizzas??? I digress. They did manage to make the number four out of the cupcakes that I brought and I thought that was neat. I will give the whole experience at three because my children had...

My son loves it, he's five. And I appreciate that they have a place for parents to sit and watch. It lets him release tons of energy and have lots of fun doing it. We've also had a birthday party for him here. I would give it five stars except that the supervision is done by young people and sometimes they seem more interested in keeping themselves busy by playing basketball than watching the kids. (At least that's how it seems on parents night, when parents aren't in the room the whole time). They seem more in place to report injuries than to prevent them (or bullying, or other behaviors). However... My son has somehow never had an injury here. This isn't a slam on the place, I gave them four stars. It's the only thing I would change about the place, having someone stand and watch the kids rather than merely be in the room with them. And maybe it's not always that way or that way with every young person...but I've seen it enough times that a pattern has been established for me. Would I go back? Absolutely! I intend on...