Malley's Chocolates — Attraction in Medina Township

Usually dont point out problems but,,,,,,, Im a sucker for the chocolate covered strawberries that come out a few times a year, and Friday Oct 17 was no exception. I refrigerated them upon getting home as required. When I gave them to my wife on Saturday, she opened them and immediately noticed the plastic inserts were filled with liquid. Closer inspection revealed the strawberries were mush. Not soft, but mush. Most if not all of the Strawberries were like that. Double checked my receipt, and saw that there are no returns or refunds, which I kind of expected, I still stopped by the store, (Medina) to mention this, and was curious if others had mentioned too. The store manager did acknowledge that yes, other's had returned and complained of the same thing. (using soft and not mushy) Since I/we had tossed maybe 3/4 of the package in the trash, I was hoping for some kind of I'm sorry gesture like a coupon or a future use code if possible. The Manager held her ground and didnt offer any compensation whatsoever in accordance with company policy. I would like to think the Manager has a bit of leeway in order to make the customer happy, but maybe not. A 5 or 10 dollar coupon would have gone a long way in righting the mistake that I had spent 30 bucks on, but hey....

I love Malley’s Chocolates. But the woman on the phone was kind of rude and short with answering my questions. Me: “Hi, maybe it’s a silly question but do you still have any chocolate covered grapes?” Her: “No. Those are for the holiday.” Me: “Oh..okay. I just thought you might have some left over.” Her: “Nope.” Me: “Okay. Thanks...” *Phone call ended. Not even a goodbye. Listen, I know it’s the day after valentine’s day..and I know I was taking a long shot, but you can add a bit more etiquette to your customer...

Always super nice employees that look like they love their jobs! Great selection of sweet treats, but they've been out of their Coconut Haystacks since Christmas 2021. Those are my favorites, so I've left without them on my last 2 visits. I asked if the Fairlawn store had them, and that's when the Manager said no one has them. For some reason they can't get them right now. Parking right outside...