PR Phone Repair — Attraction in Mentor

DO NOT GO HERE!!! If I could give zero stars, I would! Dropped off my iPhone 8plus to get the back replaced. When I picked it up, the framing of the phone had scratches, chunks missing and dings. When brought to the OWNERS attention - he threw my phone on the counter, then refused to give me my phone back, swearing at me, I asked for my property back and I was told, “it’s not your property” told me he has been doing this since 2014 and I’m the FIRST customer to complain. He damaged my phone and gave no solution to if it. Finally he stated he would give me a preowned phone since I was complaining and he began crying, wanting me to listen to his sob story. Took my phone and left. Congrats - you got my $120. And will never recommend your business to a soul.

Edit to add - ONLY AFTER I stated I could take my phone and leave for his damages, did he attempt to give me a preowned, different color, different gigabyte phone as a trade for mine. NEVER apologized for the disrespect he showed me, NEVER apologized for the throwing of MY belongings, NEVER apologized for the lack of business respect for customer, never apologized for damaging the phone that was entrusted in his care. By no means was I “taking advantage of your small business” it needed to be made right that YOU damaged my phone and had no repercussions for it. Again, you’re lucky I paid the $120 to you AND my husband wasn’t there - guaranteed you wouldn’t speak to a woman that way if he...

Buyer beware. Five Star Ripoff. My wife bought in an iPad that wasn’t charging, we later realized it was a bad charging cable. The proprietor told my wife that it is charging but nothing is coming up On the screen. He asked her to leave with him for an hour or so. He didn’t call her back in an hour so I called him, he told me that the processor was not functioning and the price of a new processor is more then a new iPad. I asked him if I can pick it up , he said sure. After I got it home I tried taking it out of the case and it completely came apart. He never put it back together correctly, when I questioned him about it, it was somehow my fault because I wanted to pick it so quickly. He said to bring it back and he would put it together, and I can pick it up the next day. Again he didn’t call when it was ready I had to call him. Upon getting home I noticed scratch’s on the screen that weren’t there before. I don’t think it was the same screen. This entire interaction was completely unprofessional. From my experience I would recommend that you skip this establishment and find another for your diagnostic and repair work. The reason I’m giving five stars is because I feel I’m been through a five...

Very disappointed with place to start my phone was supposed to be completely the same day but ended up taking 3. Which would not have been a problem if I was told that. Had to call a check and ever time was told just a few more hours. I then wanted to pick up my phone on the second day but it was already taken apart without the replacement part even arriving at the store(why you would take it apart without first having the part is beyond me). Then once receiving the phone (iPhone 13 pro) the back glass which I was getting replaced was scratched and not sitting flush with the phone. The frame of the phone had tons of scratches all the way around some very deep even on the front.(my guess to cheap parts and poor assembly). Then after just a few day small cracks started on the back from the top right corner which had the worst adhesion sticking the furthest up from the frame. And when I asked Mufasa if he would warranty it he said no and would charge me 60 more dollars for his poor workmanship and poor choice of parts. This store dose offer cheaper prices then others in the area but I definitely don’t think it’s worth the poor workmanship and very poor...