Bob's Discount Furniture and Mattress Store — Attraction in Miamisburg

The only reason I am giving them 2 stars is because Tony was a 5 star sales person. He was attentive, very personable, not pushy in any way and really knowledgeable about everything we looked at. The rest of the experience was horrible. I ordered a Milan leather sofa and so did my significant other. I went through their store rent to own financing while my SO qualified for deferred financing. I was called a few days after my purchase and told my item was ready for delivery so they could move me up for delivery. 4 days before delivery they text me and told me my item was not in stock and they would need to reschedule. They rescheduled my item the same as my SO item delivery. 4 days before delivery they text me again to reschedule my delivery for the following month. I called the store and was told by Jen that the items were in stock and that mine and my SO items would be delivered the same day. The customer service team continued to text insisting that I change my delivery, they were getting rude to the point where they actually text me “let me correct my attitude”, they said they would be giving me a gift card (that I never received) and then blocked my order from being delivered even though there was a “Do not change” note on my account. This was after I informed them that I had no furniture as we sold ours that day and it was picked up. My SO’s item though was still on schedule. I then called the store and talked to a different Jen who informed me there was nothing that could be done, that because my purchase went through second that mine would have to be delayed. Now realize, my delivery date had been moved up, delayed once and was being delayed again but my SO’s delivery was never changed. I told them it seemed to me that since I was already paying on my couch through their rent to own and my SO’s deferred payments won’t start until his item is delivered that I was being delayed for others to receive their items and asked how many more times would they be delaying my delivery. She could not give me an answer just that they would try not to delay it anymore. I decided to call the next day and cancel my order. The guy who I talked to then said “let me get a manager so we can talk about this.” I informed him that the time for a manager was yesterday and today is cancel my order and return my money. Which they did and in a timely manner. My SO paid $350 white glove delivery fee. They removed the sofa from a box, didn’t bother checking it over or even setting it up and left. The sofa was filthy, we had to wipe it completely down to get all the dirt marks off it. We had to set it up ourselves to ensure it worked properly. There is a blemish where it looks like part of the mechanics may be out of sorts and has punctured the leather. We still have not heard back on this yet. We looked at the sofa in place, we thought it looked a bit small and it is by 5” in length and 3” in height. We were worried because it was supposed to be 2” longer than our old sofa but it is 3” shorter. We are not happy at all with the way customer care handled things and with the final product. Updated 9/28/2022 customer service reached out to me to see if there was anything they could help with. While they were willing to refund my SO for the service of white glove delivery that we did not receive and they were willing to uphold the terms of the protection plan we purchased by replacing the furniture that was damaged in the delivery. They were unwilling to uphold the $100 e-gift card I was to receive due to the multiple delays in my order delivery or any compensation for the damage to our front door by the delivery people. It is very disappointing that this company would not be willing to honor their own earlier offer in order to give me the opportunity to see if a better experience would be had a second time and retain a customer. Date of experience:...

I walked in and found exactly what I wanted. Our salesman was so very polite. He was not pushy. A very good salesman. We were invited to the "BOBcafe' " for hot beverages, cookies, ice cream and candy. Our all around experience was very good. I'd recommend Bob's. Prices were great Edit: 6/11/23 So far FIVE screws have fallen out of either the table or chairs. Edit 1/2/2025: the seat of one of the chairs fell completely off and the table was wob Lane to the point I was in fear that it would fall on me while sitting at the table having a meal. I called for repair and was told that I would have to pay for not only the "trip charge." After a few words I was told that I would not have to pay for the trip charge. On November 8th 2024 the repair guy came out to fix my chair. The screws that he used were too large. Therefore, he damaged the chair by stripping the holes. When we called for replacement of the chair I was told that I would have to pay for the replacement of the chair. When I inquired (customer service call) why did I have to pay for the replacement when the chair was damaged and I have a 5 year guarantee for damages? The customer service rep asked me how it was damaged. I explained to him that their repair person damaged the chair by trying to repair it. Customer service rep continued questioning me about the damages. Once again, I explained to him that it was their own repair person who tried to drill larger screws into smaller holes and damaged the chair. Therefore, the seat could not be replaced on the chair's frame. He offered to send me a replacement; finally! As we were going through the mail process of getting the chair to me, I asked if it could be sent to another address as I worked. I was told that I would have to go to the store and get that information changed. The chair came via FedEx. It was supposed to arrive by 2:30 in the afternoon but it did not come until after 6:00 p.m.. I know that's not the fault of big Bob's, however, the chair arrived in a box and it needs to be put together. There was no offer of putting this chair together. I am 71 years old, and I have arthritis in my hands. There's no way I can put this chair together. Therefore, as of today the boxed chair is still sitting in my living room until I can find someone to put it together for me. The customer service representative rating would be a minus zero. This table set, although I loved it at the showroom, has given me nothing but grief. Wobbly chairs, wobbly table, screws falling out. This set is used only by myself and occasional visits from my grandchildren who knows how to sit at a dinner table. Do not ever buy this set. I did not see the "contact us" at this number, at the bottom of the review from Big Bob's, it would have behooved you to reach out to me, via phone call , email or text messages instead of leaving a phone number within the review. I did not receive a notification that you answered. I also received a satisfaction survey which I did complete. I stated the same things. I have not heard anything from Big Bob's. No type of response whatsoever. Poor...

My wife and I walked in looking for a dining room table set. We were greeted immediately by a nice young lady at the door who informed us of the COVID restrictions. Immediately after, a sales representative by the name of Barry approached us and asked if we had been there before. We stated no, so he very politely and professionally told us about their furniture, pointed us in the direction of each thing and said that nobody would hassle us and if we needed help we could grab him. Eventually my wife and I started making decisions about which table we wanted out of 2 separate ones. Barry assisted us with putting the leaf in the middle, etc. to show us exactly how it could be. We decided on a set and went back to someone in the finance office (since we were about to spend double the amount of money we originally wanted to) and worked with a middle-aged blonde haired lady. She put together the financing package and kept trying to hassle us over the insurance and delivery, which we stated we didn’t want either and were comfortable picking the furniture up. She stated it’s “Bob”s policy” that they deliver the furniture via the “white glove” process. We were about to cancel the deal when she stated she needed manager approval before they could remove the delivery fee and do a pickup. A few minutes go by and they state they can remove the delivery fee. My wife and I were super sketched out at this point. Typical dirty sales practices happening. Not showing all the info, talking quietly in front of us, acting like they’re “doing us a favor” and everything else. Super bad experience, but we fell in love with the furniture so I cut through the BS, looked into the financing terms more diligently, and cut out the nonsense and got to the point. That wasn’t appreciated by the lady behind the desk, but whatever. (For reference, I’m a sales manager somewhere else and would never tolerate this behavior or practices.) We got to “The Office” and they were ringing everything up and trying to get us a delivery date when it just so happened that the lady behind the first desk “forgot” to tell the cashier/lady at “The Office” that we removed everything but the table set itself. That gets corrected and then we’re told delivery won’t be until late December. At this point, we called the deal off. Our guts told us something was wrong and that this wasn’t going to end well. Once we said that, the salesman came over and the lady from the finance office (first lady, the middle aged blonde haired one) told him “they cancelled” and rolled her eyes.

Moral of the story. If you’re paying cash and are okay paying 25% for delivery, by all means shop here because the quality of the furniture seems decent for the money. But the shady practices and random “Bob’s policies” just made this place a no-go for us. Save yourself the trouble and shop somewhere else.

End all be all, Barry (the salesman) was great. But once you get beyond the salespeople, customer service goes down the drain and they treat you like a child.

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