Thai Smile Miamisburg — Restaurant in Miamisburg

I have had a long history of going to underwhelming sushi places as an Ohioan. You expect Americanized sushi and meals. I was pleasantly surprised to find this little restaurant was not only tastefully decorated but they had authentic menu items I have yet to find elsewhere including an assortment of noodles. I am a huge lover of Soba and Udon so I got the Udon. It was delicious, the noodles were perfectly cooked and the sauce they used was delightful. Slightly spiced with something I could not place, it tasted almost like cinnamon or nutmeg. Just a touch of it to balance out the savory flavors. The portion was generous and I received my food very quickly. They also brought out warm towlettes for my hands to help stave off the cold Autumn weather. I was equally excited to see they had a separate room with a Chabudai, a more authentic Japanese table where one kneels on Zabuton, a cushion or tatami mats. (In this case Zabuton were available). As someone who adores authenticity this was exciting to me. I am born and bred American but have always had a deep appreciation for eastern culture particularly Japanese. A note to those who may be put off by the fast paced no nonsense service style found in these restaurants. In Japan and other eastern countries, the focus of many restaurants is the food itself, not the service. Do not feel rushed when you go to eat here, their style of service is meant to be efficient and politely attentive. I was beyond pleased with my experience and cannot wait to return for some sashimi, which looked incredible. Anime lovers out there, the Ramen bowls look straight out of Ichiraku Ramen in...

Regrettably my family and I will no longer be customers of Ariake. For years we have been coming to this restaurant but that comes to an end. Earlier today I ordered Christmas Eve lunch for my family and I even called before arriving to check when it would be ready. When I arrived I was told that someone already picked up our order. Mistakes happen so I didn’t mind waiting for them to correct their error of giving our food to another customer. I was asked if I wanted a refund I said no I rather wait for the food we ordered. While I was waiting I overheard the staff arguing in the back saying they aren’t going to remake our food etc. I was puzzled why wouldn’t you do so when you messed up by not verifying names and orders and gave it to someone else. Mind you this was over $80 worth of food. I addressed the hostess as to what’s going on then the sushi chef started chiming in saying they aren’t making more food or giving a refund. At that point I lost my temper and could not believe that this is the type of customer service I was receiving after being a frequent customer for years. We literally had just had a meal from there on Saturday last week! So after they could tell I was not backing down I was offered a refund. Why? Why did it take a heated argument for the staff to give the refund? So after all that I still needed to bring some food home to my family and I went to Sake by the Dayton Mall. Excellent customer service and the food was a lot less expensive. They will be our new Japanese...

Extremely rude. I placed an online order and when I pushed submit it pushed the payment through but it didn’t take me to a order complete page. So I called the restaurant to make sure the order went through and they said that they received it. I showed up at the restaurant and whoever works in the kitchen literally came out argued and refused to make anything because she didn’t receive anything on her handheld machine. The cashier was nice and was trying to explain to her that a payment was sent. I even showed them my bank app of the pending charge with the name of restaurant of the pending charge amount clear as day. She continued to say pay again pay again. Why would I double charge my card for one order just because YOUR system isn’t talking to each other and I’m clearly showing you the pending charge and the cashier clearly see’s it on her end? Needless to say I walked out. The customer service was terrible there’s other ways to handle this situation such as reassuring the customer that if a double charge happened that they would have store credit or would refund one or SOMETHING rather than to just tell the customer to make the...