Envy Nails Uptown — Attraction in Minneapolis

I’m posting a picture because I wanted to show how good of a job she did. 4 stars because I needed them re-done the next day, and I was treated very poorly.

During the original appointment I came in with a friend and informed my service provider that this was my first time getting my nails done. I’m wondering if that set the tone for doing a casual job, because after we finished my friends were less than impressed with my nails. They told me I should go back and have them re-done or at least re-shaped because of how rushed the job looked.

I really didn’t want to ask the staff to re-do my nails for free, so when I came in the next day I asked for a refund and if they would just take my nails off. I know refunds can be awkward and businesses worry about customer reviews, so I was sure to be very gentle and ask as politely as possible. The manager was very polite and said that they would be happy to re-do them for free, so I pulled up a picture on my phone of what I would like instead.

The picture I showed them was a completely different look from what I originally had and I think this irritated them. But I hated the previous look, and again I would have been just as happy with having the nails taken off. From there, the same service provider I had the day before was asked to do my nails again.

I won’t say her name but she was visibly angry. She stayed this way the entire time and was loudly complaining to the other service providers. Fortunately for me they didn’t seem to be encouraging her behavior, in fact they actually seemed to be comforting her. I’ve never been so uncomfortable. Every once in awhile she’d ask “do you like them” and when I’d say yes she’d exhale angrily and roll her eyes. When the service was finished she angrily got up and walked away... so I very awkwardly started to leave while a few of the providers laughed at me. I was SO embarrassed.

The nails look great- she’s clearly talented and knows what she’s doing. I wanted to give her a large tip as a thank you in addition to the one I had given her the day before, but she was so rude that it just wouldn’t have made sense. I’m in the service industry too and no matter how angry guests make me I would never act this way (also why I don’t have the heart to give less than 4 stars). In the end, very professional job but done very...

I have been coming here for several months. Each time I come I spend between $35-$100 before tip and also tip at least 30%. Every experience has been pleasant. However I went in yesterday and the two ladies that helped me were flat out rude. The owner or manager is always a little edgy. Yesterday she picked me to have an attitude with. I had asked for a matching color to the gel color I choose. Usually the nail tech finds the color for you so I showed the tech (who was new, at least to me) as she was looking the owner came over, forcefully snatched the gel wheel out of my hand and started looking for the matching color. Once she found it and walked away she made a smart comment about being patient. She made the comment so loud the entire salon stopped, everyone turned to look. It was very unnecessary. And the thing is I never once asked for help. It was the tech that initially came and took over who couldn't find the color. Aside from that the new nail tech was far from friendly, she didn't smile or make eye contact. Never once made conversation. She scraped my cuticles as she was scrapping away the gel. I say all of that to say this- a business without clients is no business at all. To keep a good business treat every client the same way, with kindness, appreciation and respect. My experience yesterday was enough to keep me from going back again. I refuse to spend my money with a business that doesn't recognize my value as their...

I called to make an appointment for 2:30pm; a pedicure for myself and a pedicure and manicure for my uncle. On the phone I stated that I wanted a single acrylic big toe because I broke my toe nail and wanted my toes to match. I also informed them that the manicure was for my uncle so just a basic manicure clear gel coat. They called us to let us know that we could arrive early and upon arrival they asked my uncle if he brought pictures in for the design he wanted for his full set. We said he just wanted a regular manicure like he always gets (he comes here once a month for the last year) and then as I was being directed to the colour choices for my pedicure I was informed that they don’t do acrylic toes anymore. They tried to get me to get a regular pedicure but I told them I would not be serviced by them and I would sit and wait for my uncle. She got an attitude and when my uncle finished his manicure she forgot about his pedicure and he had to sit there in an empty sink and the manicure lady was confused as to why he wasn’t paying and it’s because he wasn’t done being serviced. The only reason I am even writing this review is because as I made an appointment with another salon the nail people in the corner by the register started talking about me. That is so rude and uncalled for and I will be getting my nails done at France Nails & Spa...