Mansion at Uptown — Local services in Minneapolis

I would just like to say I have given this place the benefit of the doubt twice now. Last weekend was the celebration of my birthday and I have heard nothing but negative things about mansion but still decided to give it a try for myself because the comments were mainly about dress code. I made sure I booked my reservation for a booth and spent over $700 and talked with “itona” I believe her name was and specifically asked about dress code. i recorded our conversation and her exact words were “as long as the men have on no hats and don’t have on anything dirty they are fine” she said they are more lenient with women. With that being said everyone came dressed up to par because i didn’t want any issues. Collard shirts and all women had heels etc. they turned my oldest cousin away because his shirt was unbuttoned two notches. Instead of just asking him to button it up. I went down there and “Vel” someone working there ending up getting my cousin and the rest of the people he was with in. All they did was make him button up the shirt which they could’ve just stated in the beginning. My cousin was planing to spend more money considering it was my birthday weekend. The service overall was horrible while we were inside. My booth could only fit 5 people and i booked for 15+. I eventually asked to be moved which they did do. Our bottles were delayed an hour and our food got sent to the wrong table so that was an extra hour. I felt very uncomfortable at the mansion considering that we are all African American individuals. I’d hate to think it was about race but it definitely didn’t make me feel like a valued customer to come back to the mansion. With that being said i returned tonight unplanned and decided to walk passed and speak with “sharkio” or whatever his name is the GENERAL MANAGER that i complained to last weekend told me to ask for him for better service the next time. I go there and ask for him I’m sure i pronounced his name wrong and the guy at the from said there is nobody there by that name, so I said well it starts with an “S” he said there is no one here with and S name. I told him the general manger and said multiple times what can I help you with? I said I’d like to talk with the GM because of the service we received last week, he called him on the microphone and said “sharkio” so I asked, i thought there was no one with that name or S name? He said I never know what anyone is talking about here and him and the girl at the front started to chuckle. Lon story short the general manager never came, I told him we were just in uptown and wanted to stop by, he said he wasn’t going to let us in because my boyfriend had on a white tee with no logo. Everything about your guys policy is completely understandable but this needs to apply to every one you allow and do not allow inside. I have multiple photos of people inside that are not in dress code. I will not return to this place they do not have the proper way of handling certain matters or treating people spending more than $200 at a booth as...

I’ve never witnessed such horrible customer service like I did at the Mansion on Friday June 21st. The GA doorman was very rude to me as well as other individuals who attempted to attend the ‘little black dress’ event. My first encounter with this guy happened while I was waiting for a group of friends just past the GA area where he was standing. I was clearly dressed to attend the event and was on the phone giving directions to some friends who are new to MN. The guy approached me and said “ You can’t stand there... here follow me.” And escorted me back outside before I could respond to him.

While outside the GA area I watch him choose to not let people in due to “ dress code”( which was not listed on the event flyer). When these people asked what the dress code was he could not give them an answer. He was not enforcing the “dress code” to individuals that he knew , in fact I witnessed him let people he knew in that had on baggy pants and tennis shoes. Most of these people were just skipping the line and he let them in with no question and no waiting.

I continued my phone call and the guy looked at me and noticed I have gold teeth and then (with a disgusted look on his face) asked “ do you have gold teeth?” I replied “yes.” And he replied “ I’m sorry I’m not letting you in tonight.” He did not ask if they told be removed or even offer any explanation. Gold teeth can be permanent and also be worn as a removable accessory which it has been in hip hop culture for years. I was very surprised that this was an issue when ‘hip hop, Latin, and dance’ music was being promoted on the flyer. So I guess the music is tolerated but the culture is not. Diversity training is definitely needed at this place. Shame on Mansion at Uptown.

This place doubles as a venue for weddings and I have been in contact with them as a possible venue for my wedding but after this experience I will not be bring any business...

Like the other negative reviews, mine is surrounding dress code. My husband and I were at Urban Eatery with friends and decided at the last minute to check out Mansion. He was in slacks and a button down shirt with collar, but casual Sanuks. :( They wouldn't allow him in (ironically, all of Mansion’s security wears Converse!) We were only allowed on the patio. Really? Relegated to the stature of a dog not allowed into the house?!? Sorry Mansion, but we do have some shred of pride and you're not that special. We walked of course, took a car service home, and they foolishly passed on $100-$200 in liquor sales! They probably could care less though. It seemed plenty busy on this particular night. But they are still riding the novelty of a recently opened club; it’ll definitely wear off soon. It’s unlikely we’ll ever be back. We'll keep Uptown for what it does best - restaurants and bar hopping. Clubbing is better done downtown! We club a lot, every weekend in fact, but hate the pretentious preoccupation with attire. What the #$%^ does it matter what someone wears? Business is business. Sales are sales. What is to be gained by a strict dress code? We hang at places like Tangiers (Monarch replacing), Rouge at the Lounge, Rev, and Exchange to avoid these codes. Most everyone looks very nice at Tangiers, for example, but if you show up in a Tee and skater boy shoes, you’re not turned away. You can still order a drink and dance the night away. We simply don’t need the BS from Mansion. We’re lookin’ for good drinks, good service, and good music. Not a place trying hard to be more than they are and full of themselves. Eff...