Direct Appliance — Attraction in Modesto

BUYERS BEWARE. I was in the market for a Blanco silgranit sink. I spoke to Paula at Direct Appliance multiple times. She was very nice and helpful. After comparing prices of other companies with her, she offered me a competitive "cash" price and told me that she actually had it in stock. The fact that they had it in stock was important because time was critical for us and nowhere else locally had the sink in stock. So I sent my wife to pick up the sink. When we got it home and opened the box the sink was a different sink, made by a different company. So I called Paula. It turns out she knew that she gave my wife a different sink. She said that the two sinks were very comprable just made by different companies. She baited and switched on us, and had no problem with doing it. After speaking to her multiple times about returning it, and Paula saying that they don't return sinks, I took the sink to the store. Only after getting into a verbal confrontation did I eventually get my money back. What really bothered me was the fact that she was actually okay with selling me one thing and giving me something else. She lied to make the sale because she knew I needed something quickly. What was even more egregious was that some of her co-workers didn't think it was wrong either. A young man by the name of Brandon, who I recommend you not buy anything from, was insulting and condescending. The only reason I got my money back was because a man by the name of Dwayne stepped in. He assured us that they would return the sink. That was surprising to hear given that Paula said multiple times that nothing could be done. If you absolutely have to shop here, I would say deal only with Dwayne. But generally, stay as far from this...

This review is based on my experience getting our oven repaired.

The field mechanic did a good job, came out and diagnosed what he believed the issue was. We went through the quote in detail because I wanted to make sure I understood what my total out-the-door price would be and could follow any price changes if the repair part came back at a different price.

The next day the office staff, Susie, called to collect and schedule the repair. I was immediately confused that the price came back about $150 more than the original quote. When I challenged this to understand what changed from my quoted price the office staff immediately became defensive and started giving excuses. "That mechanic is new and they did stuff differently at his previous work" and "It doesn't matter what they quote you in the field". All I was looking for was a breakdown on where the price changed in final billing versus what I was quoted in the field. She quickly escalated the situation and stated "I'm not going to go on about price, you can either pay this price or I will put you on our Blacklist and Direct Appliances will no longer work with you". This level of my-way-or- the-highway attitude lost my confidence in the business and made me no longer comfortable working with them.

Later the Field mechanic called me and we were able to clarify where the disconnect was. At the end of the day, disconnects happen and is not a deal-breaker. My trust was lost when the office staff would not continue a conversation as I sought to understand where the disconnect occurred and threatened to blacklist me. I am writing this to make sure the owners see this experience and are able to determine if I had a one-off experience or if this is...

If you’re looking to purchase a full set of appliances to your kitchen at a reasonable price, then this company may work for you.

My wife and I had a great experience working with RJ (the good looking one).  He took a lot of time to understand how we used our kitchen and how much of an investment we were looking to make.  Due to Covid, some of the manufacturers were late on delivery, but RJ worked with me to find a replacement for our Range.

All was going great until the Range was unboxed and we found damaged.  I had my kitchen project manager head down to the warehouse to inspect their stock in order to exchange the damaged range we received.  Somehow he ended up bring a good unit before returning the old one. The warehouse manager called me and was so rude because i didn’t bring the damaged unit.  He put pressure on me to bring in the damaged unit by a certain time or else.  “Or else what?!”..... The whole experience was good up to this point.

We have been enjoying our appliances and I would recommend this company with the following tips:

Must work with RJ Make sure to take delivery on the days RJ is working in case there are issues with the product Inspect the product first before installing, this includes the removal of the plastic covering from the stainless steel Keep the cardboard intact as best as possible in case you have to return Do not take calls from the warehouse.  Work through RJ no matter what

RJ is the only reason I’m giving this a company a recommendation.  He really made things right as best as possible.  If it wasn’t for the bad experience with the warehouse,  i would have given this 5 stars.

If you are thinking about make appliances purchase today,...