Kohl's — Attraction in Morris Plains

Completely disappointing experience! After making a return within days of an online order, I was told at the store tonight that I could only get in store credit for two of the items returned. After no explanation could be provided on why I couldn’t get a refund on my Kohl’s charge like I did for the other items, I asked for a manager. The manager was unwilling to contact Kohl’s headquarters after two requests when I couldn’t be given an explanation on why I could only receive in store credit instead of a refund on my Kohl’s charge. I requested headquarters be called for an explanation and also to rectify the issue after the manager suggested it was something on headquarters computers and nothing the store could control. The manager told me she could not call headquarters and I would have to personally reach out to headquarters myself if I wanted my credit card to be refunded.

As a result I was given store credit for the return. When I returned home, I reached out to headquarters like the manager directed to request the store credit be voided and instead receive a refund on my credit card. After being on hold for over an hour, I was told by customer service agent and supervisor there was nothing they could do for me. Headquarters said the store was responsible and they couldn’t make any changes to the refund. I explained what had happened with the manager and asked if they could reach out to the store to try and help with the proper refund and the headquarters supervisor said they wouldn’t be able to help me in anyway.

I spent 45 minutes in the store dealing with the returns and an hour and 45 minutes on the phone to get no resolution. I find this to be the most disgusting customer service I have ever experienced! I consider this unethical that I was not able to receive a credit back on my Kohl’s charge and appalling I could not receive any assistance from the store manager or a supervisor at headquarters. Years of loyal business will be...

You can find great deals on a wide selection of items, but you have to know when to shop and how to take advantage of the savings. All items are tagged with a retail price or special discounted stickers for clearance. Clearance 50% - 90% off a selection that includes new limited style items, items that exclusively offered online and in last years' leftovers. Special discount signs (usually grey digital display) are posted by brands on sale to show you current sale. On top of those sales, credit customers are sent a monthly random discount 10% - 30% to take off the full purchase (with some exclusions). Similar discounts are promoted to non-credit card customers at the register or given ad incentive to open account. They offer an incentive Kohl's Cash of $10 for every $50 spent that usually is effective the day after you make your purchase and expires in a week. The APP RetailMeNot usually has a 20% discount. For credit card customers, monthly ads also have special coupons for ladies undergarments, housewares, luggage, and linens. Most discounts can be applied to in store on online shopping. Always read the fine print to see if there are exclusions...

This review is based on a recent visit to return some items. The woman at the customer service department was extremely rude and made my experience unpleasant.

I returned a couple shirts & had some extra kohls hangers in the bag from the other clothes that I ended up keeping. I figured I could just give the hangers back. So upon asking if she could take the 3 extra hangers, she nastily said while sighing, “normally we don’t take hangers back bc of covid but I’ll take them this time” and threw them onto the counter behind her. Speaking to me like I was a child. Now let’s think about that statement. There are customers touching the hangers daily IN the store & those can be given to a customer at the time of purchase ???? & then they can’t be accepted back BUT the clothes can be ???? It’s sad because I am all for being safe, but let’s not use a pandemic as an excuse when...