GameStop — Attraction in Murrieta

I went in to check out getting a PS4 and Fallout 76 I. Friday 12/14. It was of course busy considering the time of year and a Friday. The DM (I unfortunately forgot his name) was there and helping me. I had not touched a console game since World of Warcraft vanilla came out many years ago so I had questions. In the past in other stores the staff has a demeanor that had left me feeling like I'm not worth their time. This was Deffinately not the case here. He was totally friendly, articulate and knowledgeable and patient. I decided on a refurbished PS4 1TB and Fallout 76 SE. Kevin rang me out and reminded me to get The warranty on the console and the game. Kevin also explained that I needed PS online (yes, I would have forgotten it) and I went with the cheaper 1 year option. The console had a CE error issue and I followed all the steps to fix it to no avail. I went back Saturday to do an exchange. Kaldur took care of me without any problems. I didn't get that "What did you do to it?" vibe or anything like that from him. When I asked about just getting a new not refurbished one he advised to do the exchange as even a new one may have that issue. I went with exchanging like for like. Got it home and hooked it up. I spent 6 hrs gaming with my sister Sunday. This was the best experiences I have had at any of the GameStop stores or any store that sells consoles. The DM, Kevin and Kaldur are great employees. The atmosphere is welcoming and up beat and I am looking forward to picking up my Kingdom Hearts III Deluxe...

Full disclosure: I'm typically a Game Stop hater.

This is the single best Game Stop I've ever visited.

The folks at this store really knock it out of the park with their knowledgebase, courtesy, and helpfulness. These guys don't get all annoying and pushy like employees at a lot of other stores. Whenever a crowd happens into this store I always see the employees moving the line as efficiently as possible.

This location tends to have a good stock of various new and used games. I've been able to grab a few rare games here from time to time.

Because of these dudes I was able to snag a copy of the much sought after special edition for Metroid Dread - something I've been waiting for almost 2 decades. I'm...

Customer service, customer service, customer service... I miss working for this company, and the store's staff is not at all where it should be at. Sister stores do it better. The selection here isn't that great obviously because it's such a small place. When brought up with legitimate issues on customer service issues all that is brought up is an excuse instead of an ," I understand and let's see what we can do to take care of you..." Followed up by then explaining what to do the next time to avoid another issue. Educate the guest. The staff here has changed too much, but the service quite frankly is in need of retraining to avoid potential...