The Home Depot — Attraction in Nashville-Davidson

Purchased two Front-load pedestals for a whirlpool washer and dryer. The pedestals were delivered on March 4 but due to unforeseen circumstances, I could not get the dryer and washer delivered until the 12th and did not open the packages that had the pedestal in them until that time. When we, myself and another appliance company personnel, opened the pedestal boxes we found both were damaged: one is scuffed and dinged but usable BUT the other is damaged beyond use. I believe the forklift had a battle with it won. When I called to report the damages and request a replacement for the one usable pedesta, the response I received from Home Depot was NOT what I was expecting. I called the local store on Briley Parkway in Nashville, I was fortunate enough to speak to one of the RUDEST most self-righteous people I have ever talked to; she told me I should have read the 48-hour fine print and maybe that I would learn my lesson and not be so stupid next time. The only thing I’ve learned from this experience is that Home Depot has a HORRIBLE damaged product/replacement policy and even worse customer service. I did not damage these; they came to me damaged.... $668 dollars down the drain. I will never shop at Home Depot again for two reasons: the lack of standing behind their products, and the RUDINESS of the local contacts. NOTE: In a second attempt, I reached out to corporate but had to communicate through text. It seemed they were willing to entertain helping me until they discovered I purchased the washer and dryer at another store. At this point, I was told to contact Whirlpool that it was Home Depot's problem.

The moral of the story is I will tell everyone I can NOT to purchase from Home Deport; under NO circumstance use the delivery service; and avoid the Nashville store on Briley Parkway because of the rude and sarcastic customer service- I hope it made their day to belittle someone. I wish for no one to be treated the way I was and that this review will serve as a reminder to shop somewhere other...

Home Depot Window installation:

I spoke to Jeremy- the supervisor over installations sales services for Home Depot. He was not empathetic at all, he tried to indicate or imply by saying to me, "How does he not know, that I didn't knock the blinds down myself"- as if I was not telling the truth- about the blinds still laying on the floor-and the blinds were taken down from the window by T&T installers company employee- so they could install the windows. It actually made me so upset for Jeremy to imply or even contemplate saying those words to a customer. He was RUDE---Here's what happened with HOME DEPOT window installation nightmare---- I paid for TWO windows to be installed at my Home. The sales consultant came to my home with windows for me to choose from and proceed to set up the installation and advised me that my blinds would be taken down AND put back up, and THAT is the problem as of today. The Blinds are still laying on the floor and have not been put back up by Home Depot. I have spent A LOT of money at Home Depot throughout the years. --Now I am saying all of that, because I came to Home Depot because I felt they would get the job done right-per their TV commercial and respect the customer. I could have gone to Lowes! The only thing I am trying to do is get my blinds put back up at the windows-as I was told would happen. -- This has been such an awful experience and it should NOT have been. Only thing I am asking is- Correct the Problem. Thank you for your time and attention to this problem.

I am asking very simply that the blinds be put back up on the windows as I was told by your Home Depot Employee (Scott)- Window Sales consultant. The reason the installers gave me as to why they Could Not put the blinds back up that day was, “that the windows were still wet, from them installing the new windows.” The windows were expensive and I chose Home Depot, but the level of customer service keeps going down. In this economy, we want to make sure that every dime we spend is...

I spent an hour in the Powell Ave location pushing around a fully loaded shopping cart trying to find one final item. I approached 4 different employees seeking help locating the item and all 4 employees told me they didn't know where it would be. I showed them the pic of the item from the home depot website and each of them said "I don't work in that department so I don't know". I gave up on finding that item and headed to the self checkout (the only checkout option available) where I discovered 3 of the items in my cart had no barcode. After waiting 10+ minutes for someone to come assist me I finally pushed my cart over to the customer service counter where I waited in line another 15 minutes. I explained that I had items with no barcode and was cutoff mid sentence by the employee who told me "you need to go to self checkout". I again explained to her that I couldn't ring myself up since there was no barcode, and she again cut me off saying "you need to go to self checkout and someone will help you there". At this point I had already encountered 4 employees throughout the store who were unwilling to help me find a product, stood at self checkout unable to get employee assistance with ringing up items with no barcode, and now customer service rudely refused help and directed me back to self checkout. I left without buying anything. I wasted an hour attempting to spend over $500 in a store filled with employees who can't be bothered to deal with customers. It's notoriously difficult to find an employee to help you in home depot stores, but this location is terrible on...