I get it; I do. Theft, while irritating and unfortunate, at the end of the day, money and things can be replaced. There are people in this world everyday that experience tragedy much worse than having some stuff stolen. So this story is more than “poor me”, I was stolen from. Rather it is to express the dissatisfaction of a large corporation that treats people with such injustice and an uncaring attitude, like they are dirt; that is the story I want to be heard. Shame on you Caesars Entertainment, Gary Carano Chairman, Thomas Reeg CEO, Anthony Carano President. You have fostered an establishment that does not care about people. You have a Caesars employee on video stealing from us but your management team just wanted us off your property, quieted and forgotten about. Here is our story… My wife and I thought it would be nice to get away for a week of relaxation in Vegas for my birthday at the end of September through October 4 before our busy season started. On October 2nd we rented a day bed area at one of the pools in the Caesars Palace pool area. It was beautiful and relaxing; 7 pools and majestic. We were pool-hopping between the pools and took a small purse with us so we could “keep an eye” on our valuables. Well, we did not keep a good enough eye. While we were swimming, an employee came by and scooped up all of our belongings: shoes, swimsuit cover, purse with phones, ids, credit cards, cash, rental car keys, room keys, everything. We were in shock when we got back to the chair and saw everything gone. We checked with the staff nearby and they knew nothing. They took us to the pool counter and checked lost and found. Our stuff wasn’t at lost and found because it was off somewhere being gone through. They referred us to front desk. <long story cut short due to text limit> We went through everything and all was there except $750 in cash. The security guard shared with us that they had on video an employee scooping up all of our belongings while we were swimming. The belongings were later (not immediately) bagged up and taken to lost and found. Security said the incident would be an ongoing investigation and handed over to their Risk Management Team and that they could no longer comment on it. I later called their Risk Management Team and was told this is not something the Risk Management Team handles and we would need to talk to the Security Team. So no one is taking responsibility and no one cares even though there is video evidence of an employee picking up our property while the pool is still open, taking it off somewhere before taking it to lost and found and removing $750 in cash. We filled out a LVPD police report the next day. Not sure if a detective will follow up and do anything or not, but like I said at the beginning, more that the money is the pit in your stomach of how poorly we were treated at the hands of Caesars Entertainment.

Personal responsibility: 1. We shouldn’t have had so much cash and valuables with us at the pool, however we weren’t staying at Caesars hotel, we had rented an area from Caesars at the pool for the afternoon. That is why we had so much stuff with us. For the stuff we were doing before and after pool time. 2. We should have kept a closer eye on our valuables bag. There are no lockers at the pool. We had a false sense of security by the tight security we had to go through to get into that area.

What I would like to get out of all of this: 1. A sincere apology from someone in management at Caesars Entertainment for the abhorrent way we were treated under your roof. 2. For others to learn from our mistake and perhaps patronize a different casino/resort that cares about people. 3. For Caesars Entertainment to look at their business practices and make some real changes that are more people-centric. 4. And yes, it would be nice to have our money returned to us, though I’m not too hopeful for that. If some form of the first 3 happen, that would be satisfaction enough.